Head of Communication and Partnerships, RDG

Location Type: On-site

Industry:

Company: Riviera Dining Group

RDG introduces its first restaurant-concept brand, MILA, which offers guests a culinary journey through exquisite MediterrAsian cuisine, opened in January 2020 in Miami Beach. Combining genuine hospitality, fine dining, and a sophisticated nightlife atmosphere, MILA has quickly become a premier destination within Miami’s upscale social scene.

At RDG, we are a collective of individuals dedicated to excellence and the art of sensory engagement. We embrace the rhythms of life and are motivated by the thrill of adventure. Our core principles focus on providing customers with immersive experiences, organic design, and a refined culinary journey.

DREAM IT
MILA has exceeded expectations in its initial two years, achieving remarkable success despite pandemic-related challenges, and securing the #5 spot in The Restaurant Business Top 100 ranking. Building on this success, RDG has expanded into new concepts including AVA MediterrAegean in Winter Park, Florida, CASA NEOS on the Miami River (opened June 2024), and MM, a Membership Community. Upcoming projects include NOORA and Claudie (scheduled for fall 2024), AVA’s second location in Coconut Grove (2025), and HONŌ Japanese Steakhouse (2026).

BUILD IT
RDG’s distinguished brand portfolio and exclusive membership program aim to create a network of venues and experiences that offer a unique lifestyle to guests and members in Florida. Our goal is to establish RDG as a leader in the luxury restaurant industry in the United States.

GROW IT
RDG has demonstrated rapid growth and is poised for significant economic expansion globally. We are actively exploring national markets such as New York City, Los Angeles, and Las Vegas, and international markets including Paris, London, Dubai, and Mexico City for potential expansion opportunities.

Summary:

This role is pivotal in enhancing our brand presence, driving strategic partnerships, and ensuring effective communication both internally and externally. The ideal candidate will have a proven track record in communication strategies, partnership development, and a passion for the hospitality industry.

Requirements/Qualifications:

1. Communication Strategy:

• Develop and implement comprehensive communication strategies to enhance brand visibility and reputation.
• Oversee all internal and external communications, ensuring consistency and alignment with the company’s vision and values.
• Manage media relations, including press releases, media inquiries, and interview coordination.
• Work with PM and Social Media team to ensure the creation of engaging content for various platforms, including social media, newsletters, and the company website.
• Monitor and analyze communication metrics to refine strategies and achieve desired outcomes.

2. Partnership Development:

• Identify and cultivate strategic partnerships to drive brand growth and enhance guest experiences.
• Negotiate and manage partnership agreements, ensuring mutual benefit and alignment with company goals.
• Collaborate with marketing PM, Director of Programming and sales teams to leverage partnerships for promotional campaigns and events.
• Develop and maintain relationships with key stakeholders, including industry influencers, corporate partners, and community organizations.

3. Crisis Management:

• Develop and implement crisis communication plans to protect and preserve the company’s reputation.
• Act as the primary point of contact for crisis communication, providing timely and accurate information to stakeholders.
• Coordinate with legal and executive teams to manage sensitive issues and mitigate potential risks.

Qualifications:

• Bachelor’s degree in Communications, Public Relations, Marketing, or a related field (Master’s degree preferred).
• 8+ years of experience in communication and partnership roles, preferably within the hospitality industry.
• Proven track record of developing and executing successful communication strategies.
• Strong negotiation and relationship-building skills.
• Excellent written and verbal communication skills.
• Ability to work under pressure and manage multiple projects simultaneously.
• Proficiency in digital communication tools and platforms.
• Strong leadership and team management abilities.

Head of Communication & Partnership KPIs

1. Communication KPIs

A. Media Coverage:

• Number of press mentions in high-profile publications.
• Quality and sentiment of media coverage.
• Reach and impressions of media coverage.

B. Brand Awareness:

• Increase in brand recognition and recall.
• Social media followers, engagement rates, and share of voice.
• Website traffic and engagement metrics (e.g., page views, average session duration, bounce rate).

C. Content Performance:

• Number of published articles, blog posts, and social media updates.

D. Internal Communication:

• Employee engagement and satisfaction with internal communications.
• Participation rates in internal surveys and feedback mechanisms.
• Effectiveness of communication tools (e.g., intranet usage, newsletter open rates).

2. Partnership KPIs

A. Partnership Acquisition:

• Number of new partnerships established.
• Quality and strategic fit of new partnerships.
• Percentage of target partnerships achieved.

B. Partnership Impact:

• Revenue generated from partnerships.
• Number of co-branded campaigns and joint initiatives launched.
• Increase in customer acquisition and retention due to partnerships.

C. Relationship Management:

• Satisfaction levels of partners (survey feedback).
• Frequency and quality of partner interactions.
• Renewal and continuation rates of partnerships.

3. Crisis Management KPIs

1. Crisis Response Time:

• Average response time to crises.
• Time taken to issue public statements or press releases.

1. Crisis Outcome:

• Impact on brand sentiment post-crisis.
• Media and public reaction to crisis management.
• Number of crises successfully resolved.

4. Overall Performance KPIs

1. Return on Investment (ROI):

• ROI on communication and partnership initiatives.
• Cost efficiency of communication strategies and partnership agreements.

1. Strategic Alignment:

• Alignment of communication and partnership strategies with overall business goals.
• Contribution to overall business growth and market positioning.

1. Stakeholder Satisfaction:

• Feedback from key stakeholders (executives, partners, customers).
• Net Promoter Score (NPS) for communication efforts and partnership initiatives.

Physical Demands And Work Environment:

• General office assignments-(typing), which lends itself to repetitive motion.
• Sitting in a stationary position for several hours within the day.