Human Services Specialist Level I/II (with Special Skills Classes)

Industry: County Wide

Company: Sacramento County, CA

Salary : $54,288.00 – $74,520.72 Annually

Location : Sacramento, CA

Job Type: Permanent Full-Time

Job Number: 28837-E

Department: County Wide

Opening Date: 07/19/2024

Closing Date: 7/3/2025 5:00 PM Pacific

The Position

This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on:

10/4/24, 11/1/24, 12/6/24, 1/3/25, 2/7/25, 3/7/25, 4/4/25, 5/2/25, 6/6/25, 7/3/25 (Final)

Level 1 – $4,524.00 – $5,496.67/month
Level 2 – $5,108.67 – $6,210.06/month

The Human Services Specialist Level I/II, under general supervision, performs duties in the provisions of public assistance benefits and/or basic employment services to customers and facilitates referrals to available resources, and/or applies regulations and procedures to determine eligibility for one or more public assistance programs. Interfaces and coordinates with other department staff to provide customer services or to provide or clarify information.

Positions in this class may offer differentials in Bilingual and Cultural Pay, Night Shift Pay, Specialized Units, Education and Certification Incentive Pay, etc. Please here to review the labor agreement for additional information.
Examples of Knowledge and Abilities

Knowledge of

• Goals and objectives of public social services
• Various public assistance programs available to customers and associated rules and regulations
• Public transportation services
• Public and private community resources and their programs and processes
• Techniques for working with a variety of individuals from various socio-economic, ethnic and cultural backgrounds
• Applicable laws, rules and regulations governing the field of public welfare
• Interviewing techniques
• Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignment
• Basic arithmetic (i.e., addition, subtraction, multiplication, division, decimals, percentages, ratios, and fractions)
• English usage, spelling, grammar, and punctuation
• Signs of mental illness, domestic violence, drug and alcohol abuse, and child/elder abuse
• Principles of active listening, verbal and non-verbal communication, and non-verbal cues
• Effective case management and time management practices
• Principles and practices of effective customer service, including understanding, courtesy, diplomacy, empathy, concern, and politeness
• Confidentiality requirements
• Effective conflict resolution

Ability to

• Communicate effectively with persons from a variety of social, cultural and economic backgrounds
• Demonstrate empathy and understanding
• Read, interpret, apply, and explain complex rules, regulations, programs and policies
• Review output from State automated systems and determine when information is incorrect
• Adapt or modify approach based on customer’s needs and/or situation
• Work effectively with people of diverse life styles and varying attitudes
• Interview effectively in a wide variety of circumstances and elicit sensitive information in an effective, but tactful manner
• Establish and maintain cooperative, effective working relationships with customers, co-workers, other agencies and the general public
• Understand non-verbal cues and read body language
• Identify barriers to self-sufficiency and appropriate resources/referrals to address barriers, including difficult and sensitive situations
• Learn to recognize signs of child/elder abuse
• Learn to recognize signs of mental illness, domestic violence, and drug and alcohol abuse, as it related to work assignment
• Maintain composure in stressful or difficult situations and diffuse upset or angry individuals
• Navigate through various database systems and effectively locate, enter, and retrieve information
• Research and find information on the internet
• Assist customers in attaining needed services
• Listen effectively
• Adapt to frequent changes and demonstrate flexibility
• Communicate clearly and concisely, verbally and in writing
• Maintain appropriate boundaries with customers
• Independently initiate and respond to correspondence
• Reason logically, understand and follow complex instructions and procedures
• Compile various records and information accurately; evaluate the accuracy of information
• Analyze situations accurately and adopt an effective course of action
• Effectively organize and prioritize work assignments
• Complete a high volume of work and meet deadlines amid multiple interruptions
• Keep accurate and orderly records
• Make arithmetical computations accurately and rapidly
• Maintain confidential information
• Identify potential fraud and respond appropriately

Employment Qualifications

Minimum Qualifications

Either: Successful completion of 60 semester or 90 quarter units from an accredited college or university with 24 semester or 36 quarter units in Social Work, Sociology, Psychology, Counseling or other field closely related to the intent of the class.

Or: Two years of full-time, paid experience with responsibility for one or more of the following: obtaining and recording factual information; explaining rules, regulations, policies, or procedures; decision making based on complex rules and regulations; and/or written and financial record keeping at a clerical or higher level.

NOTE: Related fields above may include Behavioral Science, Child Development, Community Health Education, Cultural Anthropology, Ethnic Studies, Family Studies, Gerontology, Human Development, Mental Health, and Public Health.

Note: If the word “experience” is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.

Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click or speak to someone in our office before the cut-off date listed in this notice.
General Qualifications

Criminal History and Background Checks: The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies and Procedures, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate’s ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained.

The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks where authorized by Labor Code section 1024.5, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act.

License Requirement: A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis.

Child and Elder Abuse Reporting: Persons selected for employment must, as a condition of employment, sign a statement agreeing to comply with Section 11166 of the California Penal Code and Section 15630 of the Welfare and Institutions Code relating to child and elder abuse reporting.

Working conditions: Some positions in this class may require the incumbent to:

• Be exposed to and/or interact with hostile, emotionally disturbed or mentally ill persons and/or confrontational interpersonal situations.
• Work in dangerous, high crime areas of the community.
• Work during non-routine hours, standby and/or callback.
• Work in and around substandard living areas with exposure to common communicable diseases or conditions.
• Work outside in all types of climatic conditions including inclement, very hot and/or cold weather.
• On a continuous basis, answer a high volume of telephone calls, and/or work in a call center environment.

Special skills: Special skills classes require sufficient knowledge to speak, read and write fluently a language other than Standard English; and/or knowledge of a multi-cultural group encompassing but not limited to: family member roles and living environments; the various characteristics or problems unique to the group in employment, education, health, economics and social customs; and current social movements involving the group. Incumbents use the specific language and multi-cultural knowledge in the performance of typical duties, incorporating this knowledge to appropriately serve customers and families in a manner that is culturally competent and affirming. In addition, incumbents translate and interpret using Standard English and a language other than Standard English, and act as a consultant to others regarding the specific multi-cultural group.

Human Services Specialist Level I/II – African American Culture
Human Services Specialist Level I/II – Arabic Language and Middle Eastern Culture
Human Services Specialist Level I/II – Armenian Language and Culture
Human Services Specialist Level I/II – Cambodian Language and Culture
Human Services Specialist Level I/II – Chinese Language and Culture
Human Services Specialist Level I/II – Farsi Language and Persian Culture
Human Services Specialist Level I/II – Hmong Language and Culture
Human Services Specialist Level I/II – Japanese Language and Culture
Human Services Specialist Level I/II – Korean Language and Culture
Human Services Specialist Level I/II – Lao Language and Culture
Human Services Specialist Level I/II – Mien Language and Culture
Human Services Specialist Level I/II – Native American Culture
Human Services Specialist Level I/II – Punjabi Language and East Indian Culture
Human Services Specialist Level I/II – Russian Language and Culture
Human Services Specialist Level I/II – Spanish Language and Latin Culture
Human Services Specialist Level I/II – Tagalog Language and Filipino Culture
Human Services Specialist Level I/II – Ukrainian Language and Culture
Human Services Specialist Level I/II – Vietnamese Language and Culture

Probationary PeriodThe probationary period for this classification is twelve (12) months.
Application and Testing Information

APPLICATION

Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click to apply.

County of Sacramento
Department of Personnel Services
Employment Services Division
700 H Street, Room 4667
Sacramento, CA 95814
Phone (916) 874-5593; 7-1-1 California Relay Service
Email EmployOffice@Saccounty.net
Inter-Office Mail Code: 09-4667
www.SacCountyJobs.net

• Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date.
• Employment Services is not responsible for any issues or delays caused by an applicant’s computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.
• Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date.
• Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified.
• A resume may be included with your application, however it will not substitute for the information requested on the application.

SUPPLEMENTAL QUESTIONNAIRE

Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked “Supplemental Questions”. Please be descriptive in your response.

Note: Responses of “See Resume” or “See Application”, or copy and paste of work experience are not qualifying responses and will not be considered.

• Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant’s computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.
• The supplemental questions are designed to elicit specific information regarding a candidate’s experience, education, and training. Responses should be consistent with the information on your application and are subject to verification.
• Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question.
• If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely.
• Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question.
• If you have no experience, write “no experience” for the appropriate question.
• For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted.
• If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate’s application and/or attachments will not be reviewed, therefore, a candidate’s responses to the questions should be accurate, thorough, detailed, and complete.

FORMULA RATE EXAMINATION (Weighted 100%)

All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination.

This examination will evaluate the relevance, level, recency, progression and quality of candidate’s education, training and experience. The candidate’s application or other materials will not be included in this examination. Therefore, the candidate’s responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job.

All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination.

FREQUENTLY ASKED QUESTIONS

Click for Frequently Asked Questions (FAQ’s)

For information regarding County jobs:

Sacramento County is about enriching communities to thrive. We strive to create inclusive workplaces that reflect the communities we serve. We value and celebrate the unique perspectives, backgrounds, abilities, and diverse dimensions of our employees and residents. Through transparency, courage, innovation, and trust we are committed to advance equity and transformational change.

We are a proud equal opportunity employer. If you need assistance or an accommodation due to a disability for any phase of the hiring process, please contact our Disability Compliance Office at or 916-874-7642, CA Relay 711.

EMPLOYEE BENEFITS

As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP).

GENERAL BENEFITS:
Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee’s job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting www.saccountyjobs.net.

TEMPORARY POSITIONS:
Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions.

SALARY STEP INCREASES:
The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained.

PAY:
All employees are paid bi-weekly via direct deposit into the employee’s bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty.

VACATION:
Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days.

HOLIDAYS:
14.5 holidays per year as recognized.

SICK LEAVE:
Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit.

PARENTAL LEAVE:
Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee’s appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations.

TUITION REIMBURSEMENT:
Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement.

RETIREMENT:
Social Security and Sacramento County Employees’ Retirement System coverage.

HEALTH INSURANCE:
The County offers a variety of health plan design options to fit individual needs.

DENTAL INSURANCE:
The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee’s responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person.

LIFE INSURANCE:
The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction.

DEFERRED COMPENSATION:
The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal.

EMPLOYEE ASSISTANCE PROGRAM:
The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as:

• Legal Advice/Difficult Decisions
• Marriage or Family Relationships
• Financial or Credit Worries/Elder Care
• Alcohol and Drug Abuse

WELLNESS INCENTIVE PROGRAM:
The County will recognize and award time off to eligible employees who maintain an excellent attendance record.

FLEXIBLE SPENDING ACCOUNT:
The County offers regular employees two separate Flexible Spending Accounts (FSA’s). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses.

• DEPENDENT CARE REIMBURSEMENT ACCOUNT:
  Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working.
• MEDICAL REIMBURSEMENT ACCOUNT:
  The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan.

WORKERS’ COMPENSATION:
In case of injury while on the job, each employee is protected under the Workers’ Compensation laws of California.

SACRAMENTO CREDIT UNION:
The credit union offers loan facilities and systematic saving plans through payroll deduction.

SELECTION AND PLACEMENT

Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age.

Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations.

MINIMUM QUALIFICATIONS:
Please read carefully the “Minimum Qualifications” section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification.

“Experience” means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.

PROMOTIONAL EXAMINATIONS:
If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications.

OPEN EXAMINATIONS:
Any person who meets the minimum qualifications may apply.

CONTINUOUS FILING EXAMINATIONS:
Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received.

ELIGIBLE LISTS:
Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists.

EXAMINATION RATINGS:
Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director.

APPEAL PROCESS:
Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination.

Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: (916) 874-5586. Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate.

FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs):

OTHER INFORMATION

VETERAN’S PREFERENCE:
Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran’s score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran’s name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran’s preference for certification purposes.

“Disabled Veteran” means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran’s preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service.
Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran’s status on or before the final filing date for the examination. For purpose of this rule “reserve” status does not constitute active duty.

CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT:
As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment.

CONFLICT OF INTEREST CODE:
Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest.

CONCURRENT EMPLOYMENT:
No employee may concurrently occupy more than one County position.

SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION):
Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that:

Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and
The certification of eligibles who possess special skills have been approved by the Civil Service Commission.

PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING:
The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant.

DRIVER LICENSE:
Possession of a valid California Driver License may be required for some positions.

PROBATIONARY PERIOD:
Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months.

AGENCY SHOP/FAIR SHARE FEE:
Some positions require, as a condition of continued employment, that the person either:
1. Become a union member;
2. Pay a fair share fee to the union; or,
3. Meet specific requirements under which an equivalent amount must be paid to a charity.

FINGERPRINTING AND CRIMINAL RECORD CHECKS:
Fingerprinting and criminal record checks are required for some positions.

01

The following Supplemental Questionnaire is the Civil Service Exam for this position and will be used to determine your exam score.

Note: The Supplemental Questionnaire and the Application are administered as two separate documents. The Application is used only to determine if the minimum qualifications are met; and the Supplemental Questionnaire will be used only to determine your exam score.

In order to receive every consideration in the selection process, you must complete all questions with concise but detailed answers and provide all requested information. Each answer will be scored separately. References such as ‘See Resume’ as a response will not be scored.

By continuing in the exam process, you are certifying that all information provided in the Supplemental Questionnaire is true to the best of your knowledge.

• I have read and understood the above instructions.

02

Working Conditions: I understand that the duties of this position may require incumbents to:

• Be exposed to and interact with hostile, emotionally disturbed or mentally ill persons and/or confrontational interpersonal situations.
• Work in dangerous, high crime areas of the community.
• Work during non-routine hours, standby and/or callback.
• Work in and around substandard living areas with exposure to common communicable diseases or conditions.
• Work outside in all types of climatic conditions including inclement, very hot and/or very cold weather.
• On a continuous basis, answer a high volume of telephone calls, and/or work in a call center environment.
• Work with clients from various ethnic, cultural, socioeconomic, educational, and religious backgrounds, gender identities, sexual orientations, and clients who may have limited English skills.

• I have read and understand the working conditions described above.

03

Working Conditions: I understand that, if selected for employment, I will be required to work as a child and elder abuse mandated reporter.

• I understand that this position is required to work as a child and elder abuse mandated reporter.

04

Select the one box that best describes how you meet the minimum qualifications. If you do not meet the minimum qualifications, please select “None”.

• None.
• Successful completion of 60 semester or 90 quarter units from an accredited college or university with 24 semester or 36 quarter units in Social Work, Sociology, Psychology, or Counseling.
• Successful completion of 60 semester or 90 quarter units from an accredited college or university with 24 semester or 36 quarter units in a field closely related to the intent of the class. Related fields above may include Behavioral Science, Child Development, Community Health Education, Cultural Anthropology, Ethnic Studies, Family Studies, Gerontology, Human Development, Mental Health, and Public Health.
• Two years of full time, paid experience with responsibility for one or more of the following: obtaining and recording factual information; explaining rules, regulations, policies, or procedures; decision making based on complex rules and regulations; and/or written and financial record keeping at a clerical or higher level.

05

If you qualify for this position using your education, you must have met the requirement by the final filing date listed on the announcement. Copies of transcripts or your diploma must be attached or emailed to our office or you may be disqualified.

If you have questions, please contact an Employment Services representative.

Please click for Educational Requirements information.

• I have attached the documentation to my application.
• I will submit my documents by the final filing date via email.
• I am not qualifying for this position using my education.

06

Select the one box that best describes how much customer service experience you have. This experience must have been paid, intern, and/or volunteer in a working environment. If you have no applicable experience, please select “None”.

• None
• Less than six (6) months of experience
• Six (6) months but less than (1) year of experience
• One (1) year but less than 18 months of experience
• 18 months but less than two (2) years of experience
• Two (2) years or more of experience

07

Select all the boxes that best describe where your customer service experience was obtained. This experience must have been paid, intern, and/or volunteer in a working environment. If you have no applicable experience, please select “None”.

• None
• Business/Government Office
• Call Center
• Retail/Food Service/Delivery
• Social Services Organization/Community Based Organization
• Medical/Dental/Hospital Office
• Other

08

Select the one box that best describes your work experience handling confrontational situations or irate customers. If you have no applicable experience, please select “None”.

• None.
• Rarely handled confrontational situations or irate customers.
• Occasionally handled confrontational situations or irate customers.
• Regularly handled confrontational situations or irate customers.

09

Select the one box that best describes your highest level of education from an accredited college, university, or career school. If you have not completed any coursework, please select “None”.

• None.
• Less than 60 semester units or 90 quarter units in Social Work, Sociology, Psychology, or Counseling.
• Less than 60 semester units or 90 quarter units in a field closely related to the intent of the class such as Behavioral Science, Child Development, Community Health Education, Cultural Anthropology, Ethnic Studies, Family Studies, Gerontology, Human Development, Mental Health, or Public Health.
• Less than 60 semester or 90 quarter units in a field unrelated to the intent of the class.
• 60 semester units or 90 quarter units or more in Social Work, Sociology, Psychology, or Counseling.
• 60 semester units or 90 quarter units or more in a field closely related to the intent of the class such as Behavioral Science, Child Development, Community Health Education, Cultural Anthropology, Ethnic Studies, Family Studies, Gerontology, Human Development, Mental Health, or Public Health.
• 60 semester units or 90 quarter units or more in a field unrelated to the intent of the class.
• Bachelor’s Degree or higher in Social Work, Sociology, Psychology, or Counseling.
• Bachelor’s Degree or higher in a field closely related to the intent of the class such as Behavioral Science, Child Development, Community Health Education, Cultural Anthropology, Ethnic Studies, Family Studies, Gerontology, Human Development, Mental Health, or Public Health.
• Bachelor’s Degree or higher in a field unrelated to the intent of the class.

10

Select all the boxes that identify the software programs you have experience working with. You may be required to demonstrate your ability to use the software programs selected upon interview. If you have no applicable experience, please select “None”.

• None
• Microsoft Word or comparable software
• Microsoft Excel or comparable software
• Microsoft Outlook or comparable software
• Microsoft PowerPoint or comparable software
• Microsoft Access or comparable software
• MEDS (Medi-Cal Eligibility Data System)
• CMIPS (Case Management, Information and Payrolling System)
• Lotus
• Other

11

Select the one box that identifies your highest level of paid experience and level of responsibility reviewing, interpreting, and/or explaining, rules, regulations, policies, and procedures. If you have no applicable experience, please select “None”.

• None.
• Rarely review, interpret and/or explain policies, procedures, rules, and regulations.
• Occasionally review, interpret and/or explain policies, procedures, rules, and regulations.
• Review, interpret and/or explain policies, procedures, rules, and regulations as a regular and recurring job duty.

12

Select all the boxes that best describe the types of rules, regulations, policies, and procedures you have paid work experience reviewing, interpreting, and/or explaining. If you have no relevant experience, please select “None”.

• None
• Office rules, regulations, policies, and procedures (including documents such as store policies, food safety guidelines, etc.)
• Public social service program rules, regulations, policies, and procedures
• Public and private community resources (i.e., mental health counselors, homeless services, domestic violence, etc.) and their programs’ rules, regulations, policies, and procedures
• Other types of program eligibility rules, regulations, policies, and procedures (such as insurance benefits eligibility)

13

Select the one box that identifies the amount of experience you have visiting clients in their environment (such as client homes, shelters, homeless encampments). If you have no relevant experience, please select “None”.

• None or less than three (3) months of experience
• Three (3) months but less than six (6) months of experience
• Six (6) months but less than one (1) year of experience
• One (1) year but less than 18 months of experience
• 18 months of experience or more

14

List your employment experience that qualifies you for the Human Services Specialist Level I/II position. For all experience listed, provide the following:

• Employer
• Dates of employment
• Position title
• Primary duties and responsibilities, to include experience selections from prior questions

If you have no qualifying experience, write “None”.

15

Do you have the ability to fluently and effectively communicate (speak, read, and/or write) in one or more of the languages listed below, or do you have overall knowledge of the African American and/or Native American culture, its community resources and an understanding of the social, economic, and educational problems/issues generally experienced by members of these communities and want to be considered for a position using those skills? Check all box(es) that apply.

• No
• African American Culture
• Arabic Language and Middle Eastern Culture
• Armenian Language and Culture
• Burmese Language and Culture
• Cambodian Language and Culture
• Chinese Language and Culture
• Farsi Language and Culture
• Hmong Language and Culture
• Japanese Language and Culture
• Korean Language and Culture
• Lao Language and Culture
• Mien Language and Culture
• Native American Culture
• Punjabi Language and East Indian Culture
• Russian Language and Culture
• Spanish Language and Culture
• Tagalog Language and Culture
• Ukrainian Language and Culture
• Vietnamese Language and Culture

16

If you want to be considered for a position using a language and/or culture skill, and have not already been tested, you may be tested for such a skill at a future date. This testing would assess items such as knowledge of customs, tradition, culture and history, ability to communicate effectively, familiarity with colloquialisms and dialects, and social, economic and educational issues related to the culture.

Do you want to be certified for having skills in a language other than English or knowledge of another culture? Check the appropriate option.

• Yes.
• No.
• I am already certified by the County of Sacramento.

17

If you checked that you are already certified by the County of Sacramento, write or type the language(s) and culture(s) you are certified in and the approximate date(s) that you were tested. Information given will be subject to verification. If you did not select that you have already been certified, please write or type “N/A”.

18

I have read the General Qualifications as stated on the job announcement.

• Yes.

19

The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment must pass a drug test administered by the County and at no cost to the applicant.

I understand, if offered conditional employment, I will be subject to a drug test administered by the County as described in Sacramento County Personnel Ordinance Section 2.78.030.

• Yes.
• No.

20

Select the one box that best describes whether you have attended a career fair and/or job event where you have interacted with representatives from Sacramento County.

• Attended in the last one (1) – three (3) months.
• Attended in the last four (4) – six (6) months.
• Attended in the last seven (7) months – one (1) year.
• Attended an event more than one (1) year ago.
• Have attended a career fair and/or job event but did not interact with Sacramento County representatives.
• Have not attended a career fair and/or job event.

21

Select the one box that best describes whether you have attended a career fair and/or job event where you have interacted with representatives from Sacramento County.

• Attended in the last one (1) – three (3) months.
• Attended in the last four (4) – six (6) months.
• Attended in the last seven (7) months – one (1) year.
• Attended an event more than one (1) year ago.
• Have attended a career fair and/or job event but did not interact with Sacramento County representatives.
• Have not attended a career fair and/or job event.

22

List the following for the career fair and/or job event you attended:• Name of event• Location of event• Month and year of eventIf you have not attended an event where you interacted with representatives from Sacramento County, please type “None”.

23

List the following for the career fair and/or job event you attended:• Name of event• Location of event• Month and year of eventIf you have not attended an event where you interacted with representatives from Sacramento County, please type “None”.

Required Question