IT Technician

Industry: East – Corporate Sales

Company: KDDI America

$36 – $40 an hour

Education:

Bachelor’s Degree or equivalent experience

Knowledge

Skills

Abilities:

Fundamental:

PC, Word/Excel/PPT

OSI&TCP/IP Model (Internet/Intranet)

Networking/Server System

Virtualization/Cloud/Software-Defined Technologies

Network:

Implementation (Basic): LAN/WAN (including wireless and software-defined)

Installation (Basic): LAN/WAN (including wireless and software-defined)

Operation and Management (Basic): LAN/WAN (including wireless and software-defined) devices, i.e. Cisco, Fortinet, Juniper

System:

Implementation (Basic): Hardware/Virtualization/OS Layer of Server and Storage Systems, Server Services, Endpoint (PC, Tablet, etc.)

Installation (Basic): Hardware/Virtualization/OS Layer of Server and Storage Systems, Server Services, Endpoint (PC, Tablet, etc.)

Operation and Management (Basic): Hardware/Virtualization/OS Layer of Server and Storage Systems, Server Services, Endpoint (PC, Tablet, etc.)

Human Skill:

Communication/Hearing/Writing * Business level English required, Business level Japanese plus

Personal development

Conceptual Skill:

Logical Thinking

Problem-solving(Prioritization/Multitasking)

Flexibility

Receptiveness/Open-mindedness

Cognitive Skill

Experience:

2-3 Years in one of the following fields in IT: Networking, Systems, or Helpdesk.

Job Summary –

This position’s role, responsibility and work overview is the following;

– To perform and complete the work described below in timely manner and properly.

A. Engineering work

– Network/System development work(onsite/remote)

– PC kitting work(onsite/remote)

– Network/System implementation work(onsite/remote)

– Documentation work

B. Maintenance work

– Operate & manage the equipment/system that KDDIA has to manage.

– Trouble shooting the issue/problem of the equipment/system that KDDIA has to manage.

Essential Functions –

Engineering work: Target(Network/System/PC)

Development work: Following tasks should be performed under supervisor’s and/or senior engineer’s supervision and direction.

For the system integration project, the following task must be performed and completed;

– To create the equipment label.

– To perform the configuration/setup work according the kitting procedure.

– To ship out the equipment.

– To record the configuration/setup work log.

– To create the manual for the customer.

Docs.) Work log/evidence, Test Result sheet, Admin/User Manual, Label etc.

Kitting work: Following tasks should be performed under supervisor’s and/or senior engineer’s supervision and direction.

For the PC kitting project, the following task must be performed and completed;

– To create the PC label.

– To create deployment images using imaging tools.

– To perform the kitting work according the kitting procedure.

– To ship out the PCs.

– To record the kitting work log.

– To create the manual for the customer.

Docs.) Inventory Sheet, Kitting sheet, Admin/User Manual, Label etc.

Implementation work: Following tasks should be performed under supervisor’s and/or senior engineer’s supervision and direction.

For the system integration project, the following task must be performed and completed;

– To perform the installation work(setup, racking, cabling etc.) on customer site/Datacenter according the procedure.

– To perform the installation work remotely according the procedure.

– To perform the test work on site and/or remotely.

– To record and collect the implementation work log.

Docs.) Work log/evidence, Physical Diagram, Test Result sheet etc.

Maintenance work: Following tasks should be performed under supervisor’s and/or senior engineer’s supervision and direction.

For the system issue/problem which KDDIA has to manage, the following action must be taken as a Tier2 according to the SLA;

– To pay attention to the customer inquiries and/or system alarm.

– To respond to customer inquiries via e-mail/phone and solving their issues/problems.

– To collaborate with the vendor for solving the system issue/problem if needed.

– To manage the inquiry/issue/problem from the beginning to the end and close the case.

– To propose and/or improve the system in order to reduce the customer’s issue/problem.

– To propose and/or improve the monitoring system in order to resolve the issue/problem proactively.

Benefits

Medical & Dental & Vision- Full Time Only

Basic Life Insurance and AD&D

Short-Term Disability Insurance

Flexible Spending Account (FSA)

Employee 401 (K) Savings Plan

Vacation Time

1st year Ten (10) days Prorated

2nd year (12) days

3rd year (14) days

4th year (16) days

5th year (18) days

6th and after (20) twenty days

Thirteen Paid Holidays per year

Sick Time

Tuition Reimbursement Program

KDDI America, headquartered in New York, is the US presence of Japan’s KDDI Group, a Fortune Global 500 company and leading provider of international IT and communications services. KDDI America was established in 1989 and started as a telecommunications business supporting Japanese multinationals. We have now evolved into a company that provides networks, data centers, system integration, as well as managed service solutions across all industries. Our ability to customize solutions in a major city offering scalability and service that are unparalleled set KDDI America apart from the competition. We provide Ethernet network uptimes of more than 99.999% between regions and guaranteed high performance no matter where.

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