Japanese Travel Assistance Coordinator

Location Type: Not Specified

Industry: Operations

Company: Zurich Insurance Group

Zurich North America is seeking a Japanese Travel Assistance Coordinator to join our Group in North American.

In this role, the Japanese Travel Assistance Coordinator is the front-line of customer support in coordinating risk mitigation activities that ensure our Japanese clients and guests are in the best hands while traveling abroad. You are the heart of the operation and will work with Zurich Travel’s Medical and Security teams, Travel Desk, and a Leadership team from a wide array of associated career fields, such as Risk Management, Medical, Military, NGO’s and Federal agencies.
As a Coordinator at Zurich you are the one the clients turn to in times of need. You act with speed, composure, compassion, and knowledge to solve problems and the work you do every day is the heart of Zurich business.

Responsibilities Include:
Provides telephone support and emergency evacuation services in response to client requests
Uses appropriate resources to provide referrals to clients according to their requests
Coordinates the management of each client’s travel emergencies, flight cancellations, flight delays, trip interruptions and cancellations, baggage delays and similar events in general travel assistance
Monitors the status of patients and regularly reports the situation to the family and / or fellow travelers of the insured
Makes arrangements for medical evacuation by working with the Provider Network Group (PNG) and the Medical Case Management (MCM) team
Documents the entire management of each case
Provides telephone and document translation services through applicable providers
Sends and receives faxes and e-mails, calls via telephone, and supports inbound/outbound SMS communications
Makes assessments and files claims on behalf of the client
Works with and supports the Provider Network Group by adding and evaluating both new service and existing service providers
Other duties may be assigned as the need arises

Basic Qualifications:
High School Diploma required
English and Japanese required
Experience in customer service or dealing directly with customers such as, Airline, Inside/Outside Sales
Excellent telephone communication skills and computer skills
Excellent verbal and written use of the language
Ability to multitask in a fast-paced environment
Requires basic skills to analyze costs and opt for services
Must have a strong orientation to problem solving and a strong ability to find solutions in situations where there is no precedent. Ability to work under pressure
xperience in customer service or dealing directly with customers such as, Airline, Inside/Outside Sales
Excellent telephone communication skills and computer skills
Excellent verbal and written use of the language
Ability to multitask in a fast-paced environment
Requires basic skills to analyze costs and opt for services
Must have a strong orientation to problem solving and a strong ability to find solutions in situations where there is no precedent. Ability to work under pressure

Preferred Qualifications:
Associates and/or Bachelor’s decgree is preferred, but not exclusive
Contact Center experience is preferred, but not exclusive
Health care experience is preferred, but not exclusive