Localization Program Manager, AWS Support

Industry: Editorial, Writing, & Content Management

Company: Amazon

Join AWS and lead the end-to-end localization of AWS Support content that empowers millions of global customers. As the Localization Program Manager, you’ll drive the entire localization lifecycle – from projects planning and scoping to quality assurance and continuous process improvement. Your work will enable millions of users around the world to access critical information in their preferred language, directly contributing to their success and satisfaction with AWS, while significantly expanding AWS Support’s ability to serve a diverse global customer base. This role offers the opportunity to make a significant impact on our worldwide customer base while fostering a culture of global collaboration and innovation, and working with latest localization technologies.

Key job responsibilities

You will manage localization projects for AWS Support content, ensuring high-quality translations across multiple languages and markets. Your role will involve managing localization projects, optimizing processes, and delivering exceptional localized content that meets the needs of our global customers.

– Program Management: Lead end-to-end localization projects from inception to completion, ensuring on-time delivery within budget and quality standards.

– Vendor and Stakeholder Management: Build and maintain relationships with internal stakeholders, external vendors, and translation teams to ensure smooth project execution and high-quality outputs.

– Process Optimization: Continuously evaluate and improve localization processes and tools. Implement best practices and innovative solutions to enhance efficiency, quality, and scalability of localization workflows.

– Quality Assurance: Oversee quality control processes to ensure that localized content meets AWS’s high standards for accuracy and consistency.

– Metrics and Reporting: Analyze localization metrics and key performance indicators to identify areas for improvement and implement data-driven solutions.

– Industry Leadership and Best Practices: Stay at the forefront of localization industry trends, tools, and best practices. Contribute to the development, implementation, and onboarding of the latest localization strategies within AWS, ensuring the organization remains a leader in global content management.

A day in the life

As Localization Program Manager at AWS, you’ll play a crucial role in breaking down language barriers and making AWS Support content accessible to customers worldwide. You’ll start your day by reviewing project requests and coordinating projects plans with your global vendors. Throughout the day, you might find yourself managing project budgets, answering queries from stakeholders, ensuring quality of localized content, performing reviews of small updates, or analyzing metrics to identify process improvements. Your expertise in managing multilingual projects will be vital in ensuring that complex technical information is accurately conveyed across languages. Without your skills in coordinating localization efforts, our international customers would struggle to fully leverage AWS Support Knowledge. Your work will enable millions of users around the world to access critical information in their preferred language, directly contributing to their success and satisfaction with AWS.

About the team

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating – that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

BASIC QUALIFICATIONS

– 3+ years of program or project management experience

– 3+ years of defining and implementing process improvement initiatives using data and metrics experience

– Experience using data and metrics to determine and drive improvements

– Experience working cross functionally with tech and non-tech teams

– Strong knowledge of localization tools, content management systems, and translation management systems.

– Excellent communication and interpersonal skills, with the ability to work effectively in a global, cross-functional environment.

– Fluency in English and proficiency in at least one additional language (French, Italian, German, Spanish, Brazilian Portuguese, Chinese, Korean or Japanese).

PREFERRED QUALIFICATIONS

– 3+ years of driving end to end delivery, and communicating results to senior leadership experience

– 3+ years of driving process improvements experience

– Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

– Experience building processes, project management, and schedules

– PMP certificate

– – You have hands-on experience with machine translation and post-editing workflows.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.