Nama General Manager

Industry: F&B Operations

Company: Aman

POSITION OVERVIEW

The General Manager with F&B 575 at NAMA Japanese Restaurant at Aman New York will lead the daily operation to ensure all policies & procedures are effectively maintained at an optimum level while meeting and exceeding guests’ expectations for quality of the product and service.

This position has an annual compensation range of $110,000 to 120,000.

RESPONSIBILITIES

• Organize greeting, seating and exiting of all guests using a professional demeanour train, evaluate, and schedule all restaurant staff.
• Performs administrative duties such as, but not limited to, scheduling, payroll, and inventory.
• Inspect all areas of the restaurant to ensure standards of service are maintained.
• Respond to guest inquiries and coordinate special arrangements.
• Enforce established guideline and policies of the company.
• Implement new menus and promotions such as holiday and special event promotions.
• Provide instruction and/or guidance for guest and colleague safety in fire or other emergency situations.
• Respond to guest questions. Provide guest assistance, direction, and information as requested when working in public areas.
• Provide leadership and support for all food and beverage staff.
• Chair daily departmental pre-shifts and meetings.
• Communicate all guest information/changes to existing information to appropriate hotel colleagues in an accurate and timely manner.
• Maintain an active trace system for guest history on their F&B preferences.

Additional duties include but are not limited to:

• Develop monthly and weekly forecast.
• Monitor and complete all payroll for the Nama service team.
• Assign group deliveries and special events to departmental management staff.
• Attend all daily, weekly, monthly hotel and food and beverage meetings.
• Develop and update menus, as appropriate; prepare and print menus as required.
• Revise standard and procedures for department, as necessary.
• Assist in computing and sending daily reports.
• Provide a list of all rental items necessary for events to the Events department.
• Analyse business activity and compile statistics/reports as required.
• Support the Assistant General Manager in the implementation and/or following of department procedures.
• Greet all guests, colleagues and clients in a professional and friendly manner.
• Handle all enquiries and bookings for the restaurant in an efficient manner to maximize sales.
• Lead by example; motivate and be proactive in encouraging team commitment and spirit.
• Coach and mentor individual team members to develop their skills and maximize performance.
• Ensure appearance of colleagues is according to company grooming standards.
• Share ideas, best practices and problems with the team and encourage their input in helping make decisions where possible.

QUALIFICATIONS

• 5 years’ experience in a luxury hotel environment or similar role in restaurants or food and beverage.
• High-end Japanese restaurant experience, preferably in Michelin-starred establishments; omakase experience highly recommended.
• Passion for Japanese cuisine and culture, with a genuine interest in delivering an authentic and memorable dining experience to guests.
• Positive, engaging, and energetic personality.
• Able to be organized, manage time wisely and work with little to no direct supervision.
• Very high attention to detail and extensive service knowledge.
• Must have good knowledge of food preparation, wine, and spirits.
• Sensitive to cultural nuances.
• Excellent communication skills, both written and verbal on English.
• Able to handle a multitude of tasks in an intense, fast paced environment.
• Excellent people skills and the ability to work under pressure and with various stakeholders.
• Ability to maintain a clean and professional appearance as per company policies.
• Ability to stand for extended periods of time.
• Ability to carry, push, and pull heavy loads up to 30 lbs; standing, bending and lifting will be required.
• Multi-lingual is a plus.
• TIPS, ServSafe certified
• Department of Health and Hygiene certified