National Director of Dining Services

Industry:

Company: MBK Senior Living

National Director of Dining Services

At MBK Senior Living, we’re committed to putting people first – our residents and team members. Exceeding expectations and enriching lives drives our day-to-day. And it’s all powered by Yoi Shigoto, a Japanese concept that translates to “good, quality work.” It’s more than a mantra. It’s part of our company-wide commitment to build trust, set high standards, and develop potential in ourselves and others!

Whether you’re looking for a flexible, part-time job or the pathway to a lasting career, you’ll find it here at MBK Senior Living-and a whole lot more! When you join the MBK Senior Living team, you’ll enjoy:

-Impacting lives and building lasting relationships

-Executing exceptional signature programs in dining, fitness, wellness, and care

-A supportive community team that encourages personal and professional growth and celebrates your

success

-A fun-filled, energetic environment that’s centered in hospitality and high-quality service

-Competitive salaries

-Professional development, training, and personal coaching through our Mentor, Buddy, and Executive

Director in Training Programs

-Education loan assistance & scholarships

-Financial and legal services

-Team Member discounts

-Health and Wellness resources

Full-time benefits include:

-Rich benefits package including Medical, Dental, Vision and 401k matching up to 4%

-Childcare and eldercare assistance

-Flexible spending accounts

If you’re looking for a place where you can make an impact, find purpose and joy, and receive the training, tools, and support to reach your career goals – look no further, apply today!

Job Description

Job Summary:

The National Director of Dining Services is a vital member of MBK Senior Living’s Home Office Operations team. This role is responsible for overseeing and optimizing dining services across all MBK communities to ensure compliance with federal, state, and local regulations. The position focuses on delivering high-quality, nutritious meals to residents within budgetary guidelines while upholding MBK’s Principles and Core Values. The National Director will lead initiatives related to training, menu planning, and community dining operations to consistently provide exceptional resident experiences.

Duties & Responsibilities:

Strategic Program Development (30%)

• Lead the implementation and continuous improvement of MBK Signature Dining Services programs across all communities.
• Stay abreast of industry trends, best practices, and resident feedback to enhance dining services.
• Collaborate with Marketing to organize and promote community dining events for prospects and referral sources.
• Oversee the creation and communication of menus to ensure variety, nutrition, and resident satisfaction.
• Drive strategic initiatives to enhance customer satisfaction and increase profitability.

Community Dining Services Oversight (30%)

• Evaluate and monitor the performance of Dining Services Departments at each community.
• Assist in interviewing and hiring Directors of Dining Services nationally (DDS’s), providing onboarding and ongoing training.
• Lead, mentor, and inspire a team of up to 35 frontline associates, fostering a culture of excellence and collaboration.
• Develop DDS Mentors to provide coverage and support within their regions.
• Conduct quality assurance audits and periodic site visits to ensure operational excellence.
• Organize training sessions to enhance culinary skills and food presentation.
• Enforce compliance with safety regulations, food handling practices, and licensing requirements.

Financial and Operational Management (20%)

• Manage budgets, labor costs, and food expenses in alignment with operational goals.
• Own the annual budget, ensuring accurate planning and optimal cost control.
• Review and monitor labor schedules, inventory management, and expense adjustment plans (EAP).
• Ensure proper storage, handling, and cleanliness in all food service areas.
• Collaborate with Regional Directors of Operations and Executive Directors to maintain budget compliance.

Administrative Leadership (15%)

• Recruit, train, and develop top talent within the organization, ensuring the success and growth of Dining Services teams.
• Negotiate vendor agreements to optimize value and service delivery to communities.
• Build strong relationships with clients, customers, and associates to foster trust and satisfaction.
• Complete all administrative duties accurately and on time.

Support and Collaboration (5%)

• Provide guidance and support to Dining Services directors, stepping into their responsibilities when necessary.
• Perform other duties as assigned to support the efficient functioning of dining services operations.

Additional Responsibilities:

• Participate in special projects and initiatives as assigned by the SVP of Operations.
• Ensure compliance with all relevant policies, regulations, and procedures.
• Foster a culture of teamwork and collaboration in alignment with MBK principles and values.
• Promote efficiency and minimize waste across all dining operations.

Supervisory Responsibilities:

• Provide indirect oversight and support to all community-level Dining Services team members.
• Travel up to 60% to support community operations and attend Home Office meetings.

Education Requirements:

• Bachelor’s degree in a related field or equivalent professional experience.

Experience Requirements (in years):

• Minimum 8 years of experience in dining services, with 5+ years in a leadership or management role.
• Proven track record of success in culinary operations, budgeting, and team development.

Physical Demands & Work Environment:

• Ability to lift and carry up to 50 pounds.
• Mobility to move intermittently throughout the day within communities and work environments.
• Capacity to push and pull carts and perform other physical duties as needed.

Base Salary Range: $140,000.00 – $170,000.00

MBK is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or other protected reason. Our company is committed to providing access, equal opportunity and reasonable accommodation for qualifying individuals in employment, its services, programs, and activities. To request reasonable accommodation, contact talentacquisition@mbk.com.

We are not currently accepting unsolicited assistance from recruitment agencies for this position. All candidates must apply directly through our careers page or other designated platforms.

Inspiring people, creating experiences, and supporting goals are just a few ways MBK Senior Living creates a positive work environment. It’s how we support our team members, serve our residents, and achieve our pursuit – to be the senior living provider of choice in each market we serve.

MBK Senior Living has pursued this goal for more than 30 years. Currently, the company owns and operates 35 Independent Living, Assisted Living, and Memory Care services in senior living communities throughout the Western United States. We’re proud to have been ranked among the Top 50 “Best Workplaces in Aging Services” by Fortune magazine and certified as a “Great Place to Work” by the Great Place to Work Institute since 2017.

HIPAA Disclosure:

All Team Members prior to commencing employment and once employed must not be considered an “Excluded Party” as defined by the Medicare and state Medicaid Programs as well as other federal and state government contract programs. If as an associate you learn you are an Excluded Party, you must present your Excluded Party notice letter to your supervisor immediately. An Excluded Party is a person that the federal or state government found not eligible to provide care and services in a Community that receives Medicare or Medicaid funding. In addition, at all times, during your employment, all associates must be in compliance with certain laws and regulations that affect the company, including but not limited to Resident Rights, HIPAA, State licensing regulations, and those laws relating you an associates’ professional license.

MBK is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or other protected reason. Our company is committed to providing access, equal opportunity and reasonable accommodation for qualifying individuals in employment, its services, programs, and activities. To request reasonable accommodation, contact talentacquisition@mbk.com.

Regulatory Disclosures for Senior Living Communities with Medicaid Residents: An “Excluded Party” is a person that the federal or state government found not eligible to provide care and services in a facility that receives Medicare or Medicaid funding. If employed at one of our senior living communities that receives Medicare or Medicaid funding, team members must not be considered an “Excluded Party” as defined by the U.S. Department of Health and Human Services, any state Medicaid Programs, and any additional federal and state government contract programs. If, as a team member, you learn that you are an Excluded Party at any time, you must present your Excluded Party notice letter to your supervisor immediately.

Other Regulatory Requirements: If employed at one of our senior living communities, team members must continually comply with certain laws and regulations that impact the company, including, but not limited to, as applicable, state licensing regulations, the Health Insurance Portability and Accountability Act of 1996 (HIPAA), Resident Rights as defined by the U.S. Department of Health and Human Services, and any other federal or state laws relating to team members’ professional licenses.

HIPAA Disclosure:

All Team Members prior to commencing employment and once employed must not be considered an “Excluded Party” as defined by the Medicare and state Medicaid Programs as well as other federal and state government contract programs. If as an associate you learn you are an Excluded Party, you must present your Excluded Party notice letter to your supervisor immediately. An Excluded Party is a person that the federal or state government found not eligible to provide care and services in a Community that receives Medicare or Medicaid funding. In addition, at all times, during your employment, all associates must be in compliance with certain laws and regulations that affect the company, including but not limited to Resident Rights, HIPAA, State licensing regulations, and those laws relating you an associates’ professional license.