Quality Assurance Specialist (Japanese-Speaking)

Industry: CRM

Company: Hilton Grand Vacations

Quality Assurance Specialists are the primary liaison to our customers and the customer follow-up process of incomplete paperwork/monies for contracts and deeding of the client’s new purchase. Detail-oriented professional working in a fast-paced environment responsible for providing support to internal/external customers.

Here’s why you’ll love it here – We offer an excellent benefits package to our full-time Team Members that include:

• Pay Range: $33.65 per hour
• Benefits on day one
• Daily Pay – get your earned pay any time before payday
• Recognition Programs and Rewards
• Discounted Hilton hotel rates worldwide
• 401(k) program with company match
• Employee stock purchase program
• Paid Holidays, Sick days and Generous Paid Time Off Program
• Tuition reimbursement
• Numerous learning and career advancement opportunities… and more!

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

Additional Responsibility:

• Assures new owners understand their paperwork and contracts
• Partner with Contracts in processing client paperwork so that documents are done accurately and efficiently
• Provides Notary services for guests/new owners, in addition to presenting all other legal documents, in order to complete the contract
• Follows up with Corporate Contracts regarding all client paperwork and support sales in owner contract fulfillment and communication
• Manages the customer follow-up process by obtaining any necessary (missing/incomplete) documentation or funds as needed to close transactions. Follows all quality assurance directives and SOPs
• Provides professional and courteous service to all new Hilton Grand Vacations clients/owners/guests in accordance with HGV’s standards of integrity, quality, and service. Exhibits professionalism in actions and appearance.
• Manages client relationships and provides quality servicing for Hilton Grand Vacations Club Members from the date of purchase to membership account establishment. Communicates effectively with management for problem resolution.
• Provides technical assistance, support, and advice to owners regarding the product and services associated with ownership and manages product “lifestyle memberships” between owners and institutions.

What are we looking for….

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members.

To fulfill this role optimally, you must possess the following minimum qualifications and experience:

• High school/GED
• Valid Notary License or the ability to acquire a license
• Ability to work a flexible schedule to include evenings, weekends, and holidays.
• Ability to calculate figures and amounts ranging from commissions, proportions, and percentages.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability to successfully resolve customer service issues
• 1+ years of work experience in Customer Service
• 0-3 years of related experience
• Fluency (reading/writing/speaking) in Japanese and business level English

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• Associate’s Degree/College Diploma/Cepeg
• 1+ years experience with Notary contract documents
• 3-5 years of related experience
• Timeshare/Vacation Ownership experience
• 1 year or more of administrative/clerical work experience

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.