Receptionist/Sales Support

Industry: Clerical

Company: Mutual Trading Company

Essential Job Functions: Sales Support/Receptionist

Sales Support 50%
• Inputs, updates, and maintains sales orders, invoices, and bill-back data within the Company
• database
• Updates and maintains customer records in the Company database
• Enters credit card and ACH transaction information in the portal site in a timely manner to
• ensure payment collection
• Maintains high levels of customer satisfaction by providing excellent service and building
• rapport
• Answers customer questions about product features, product benefits, and procedures
• Updates and prepares all sales materials for the department
• Reports any inventory or service issues to appropriate account manager immediately
• Collaborates with the sales staff to monitor active purchase orders and ensure that orders are
• completed on time
• Scribes department meetings and distributes meeting minutes to the team
• Creates sales and marketing materials
• Attends Company events and functions outside of normal working hours
• Performs other duties as assigned
• Obligation to answer to all management as requested

Front Desk Receptionist – 50%
• Greet and direct visitors at the front desk
• Answer, screen, and forward incoming calls and eFax
• Provide callers with information such as company address, directions to the company location, company website and other related information
• Operates office machines such as copiers, scanners, PCs, phones, and voice mail system to perform clerical duties
• Maintain visitor log
• Receive packages and sort accordingly
• Attend to will call customers by answering questions, collecting payment via cash, credit, or check, and generating receipts
• Communicate with warehouse about will call orders

Others
• Other duties as required from Office operation manager
• Scanning work

Physical Requirements
• Able to sit for extended periods of time
• Ability to type and use the computer for extended periods of time.
• Ability to reach, bend, kneel, and lift up to 20 pounds
• Working Conditions

o Noise Level: Normal

o Indoors

Other Requirements
• Basic level English – read/write/speak/listen
• Basic level Japanese preferred – read/write/speak/listen
• Ability to work independently
• Ability to adapt to frequent changes in assignments and workload
• High school diploma required. Associate’s Degree or above preferred
• 1 year of experience in an administrative or clerical position required

Knowledge and Skills
• Basic mathematical knowledge – markups, discounts, currency, etc.
• Ability to solve problems
• Basic Microsoft Office proficiency
• Communication and interpersonal skills
• Exceptional organization and time management skills
• Customer service skills

Disclaimers

This position description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Individuals may be required to perform any other job-related duties as instructed or requested by the department manager or other management as needed, subject to reasonable accommodation and business needs. The information contained herein is subject to change in the Company’s sole discretion, and no part of this document is to be construed as an express or implied contract of employment, nor does it alter the “at-will” employment status with the Company. Requirements are subject to accommodations with ADA, FEHA, and all other applicable federal and state laws. Please report any changes of essential job functions to the Human Resources Department.

Mutual Trading Company, Inc. is an Equal Opportunity Employer.