Sales Administration Rep (Bilingual Japanese)

Industry: Customer Service

Company: THK AMERICA INC

Job Details

Job Location
San Francisco – Livermore, CA

Position Type
Full Time

Education Level
High School

Travel Percentage
None

Job Shift
Day

Job Category
Customer Service

Description

Summary:

• Help customers and Distributors by answering inquiries (phone, email, etc), by entering orders, by solving

  any problems and issues in timely manner

Essential Duties and Responsibilities:

• Take SAR Level 1 training- To better serve our customers. By recommending alternate products based on cost, availability or specifications.
• Take SAR Continuous Learning Program.
• Manage time effectively, work on/ meet individual, department, branch, and company goals
• Assist and back up other SARs with accounts to solve or complete tasks Also assist various departments in the company/ personnel (DM’s) to solve or complete tasks
• Efficiently and correctly enter and process incoming orders into the AS400.
• Research stock inquiries in the Japan side of AS400 when needed
• Provide price quotations to distribution and direct OEMs
• Research stock inquiries for sales reps, distribution, and direct OEMs
• Review daily and check often the EDI system for Motion Industries orders to make sure they are accurate and make adjustments.
• Return phone calls within a hour(if possible) from voicemail or messages and enter all orders within 24 hours of receiving purchase orders from customers
• Assist DMs in getting special FOB requests for required product and keeping on files current on special FOBs
• Problem solving i.e. shipping and bill discrepancies
• Use product knowledge to analyze product in stock to offer alternate or substitute product to meet customer deliveries
• Responsible for knowing sales territories to distribute incoming orders, correspondences and incoming calls
• Follow all procedures required by JSOX
• Efficiently and correctly enter and process incoming orders into the AS400
• Request pricing (and/or) approval drawings for customers using AS400 system and create quotes for customers by using the quotation database on Lotus Notes
• Assist DM/ Engineers to enter in AS400 Examination Request Reports.
• Follow up on pricing request in the AS400 to see if pricing came back if not follow up with HQ or the factory.
• Follow up on quotes entered into the quotation database and update them in the database
• Expedite orders, Approval Drawings, Examination Request Reports and pricing with Japan or TMA (HQ).
• Request lead times or Expedite orders for Japan product through Excel spreadsheet in Public drive.
• For lead times reply check bulletin board and for expedites request reply check AS400 system.
• For Fed Ex Intl. Priority AIR orders coming from Japan they must be submitted in Fed Ex Request Information in OZ website and make F7 note in the AS400.
• – Reply or make Open Order Reports for certain customers in a excel spreadsheet.
• – Cancel Old Inquiries
• – Assist Accounting Department by invoicing online.

Confidential Data

• THK FOB prices, Selling prices to direct customers and distributors.
• Credit information of existing and new customers.
• Customer contact names. Intellectual property information of THK.
• Business strategy and any other information deemed confidential by THK management.

Qualifications

• Good understanding of the company cultures, policies, procedures
• Proficient of keyboard, Microsoft Office, AS400 system, Lotus Notes
• Knowledge of THK products
• Ability to work well under pressure

Education/Field

• Bachelors degree required, any field of study

Experience/Field

• Entry level role, no experience necessary, 2-3 years of Sales Administration/Customer Service, manufacturing background is helpful

Language Skills

• Speak English fluently and communicate well with others (employees and customers)
• Write correspondence legibly and intelligently

Mathematical Skills

• Decimals, percents

Reasoning Ability

• Ability to prioritize
• Ability to handle multiple tasks at once
• Ability to carry out written or oral instructions

Physical Demands

Not required, Occasionally (under 1/3 of the time), Frequently (1/3 2/3 of the time), or Regularly (over 2/3 of the time).

• Balance – Not required
• Climb – Not required
• Crawl – Not required
• Fine Finger/Small Tool Skill – Not required
• Foot Controls – Not Required
• Hear – Regularly
• Kneel/Bend – Not Required
• Lift/Carry up to 10 lbs. – Occasionally
• Push/pull up to _ lbs. – Not Required
• Reach – Not required
• Sit – Regularly
• Stand – Occasionally
• Talk – Frequently
• Twist – Not Required
• Upper Extremity Repetitive Motion – Frequently
• Vision – Regularly
• Walk (short distance) – Occasionally
• Other – Not Required

Travel Demands

Not required, Occasionally (under 1/3 of the time), Frequently (1/3 2/3 of the time), or Regularly (over 2/3 of the time) Required.

• Drive Vehicle – Not Required
• Air Travel – Not Required
• Overnight Stays – Not Required

Work Environment

Not required, Occasionally (under 1/3 of the time), Frequently (1/3 2/3 of the time), or Regularly (over 2/3 of the time) Required.

• Personal Protective Equipment Required – Not Required
• Exposure to moderate noise – Not Required
• Exposure to dust – Not Required
• Exposure to temperature extremes – Not required
• Exposure to fumes or toxic substances – Not required