Server, The Olelo Room – Full Time, $14.25/Hour + Gratuities

Industry: Disney Parks, Experiences and Products

Company: Disney

Job Description

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include:

• 100% full coverage of healthcare for you and your eligible dependents
• Tuition paid upfront at network schools
• Free lunch
• Free parking
• Free theme park admission and much more!

Responsible for greeting guests and creating an exceptional Aulani dining experience. Servers take/deliver orders and anticipate additional needs while bringing the story of Aulani to life in their interactions. Converse with Guests and Cast in ‘Ōlelo Hawai’i to demonstrate the Hawaiian language and further activate the themed restaurant environments. High guest service expectations, initiative and ability to hold conversations with guests to assist with a storytelling experience while dining.

Additional Information

SCHEDULE AVAILABILTY
This role is Full-Time and requires full availability for any shift at any time – including early mornings, late nights, weekends and holidays.

SUBMITTING YOUR APPLICATION
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Keyword: AULANICASTING, Aulani Casting

Basic Qualifications

• Must meet state requirements to obtain Hawaii Liquor Commission card
• Must be at least 18 years of age
• Knowledge of Hawaiian language and culture
• Must have previous serving experience
• Ability to multi task and work in a very fast paced environment
• Speed, accuracy and efficiency are required and ability to work well under pressure
• Demonstrated ability to own and resolve guest situations
• Demonstrated excellent Guest service and service recover skills
• Self directed, trusted and good team player
• Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events

Preferred Qualifications

• Alcohol Awareness Training (i.e. RVP, TIPS or equivalent)
• Previous bartending experience in a fast paced high volume environment
• Some food serving knowledge/experience
• Knowledge of Japanese language preferred

Responsibilities

• Ability to serve 4-6 table stations, depending on party size which includes taking food order, entering in POS system, delivering food to tables and following up with guest service and needs until meals are complete and guest leaves (all course meals, refills, pre-bussing tables etc.)
• Work with POS systems to enter guest food orders accurately and efficiently
• May set tables and/or seat guests
• Converse with Guest & Cast Members in Hawaiian
• Engage with guests to teach them about the Hawaiian culture and language using the ‘Ōlelo Room shadow boxes as a leaping point
• Share Aulani Hawaiian values with our guests
• Anticipate Guests needs and act accordingly
• Serves food and beverage to Guests at proper temperature
• Shares knowledge of wines and spirits to Guests
• Able to articulate menu options and ingredients to Guests
• Assists guests with directions, entertainment, show event schedules and other information
• Clears tables and perform pre-bussing duties
• Ability to work with kitchen/restaurant equipment including, but not limited to coffee brewers, juice and soda fountains and toasters
• Must be comfortable working with kitchen supplies including small/large trays, carafes, coffee pots, plates, silverware and glassware
• Practices proper sanitation procedures and maintains cleanliness of the side stations
• Completes assigned side work as necessary including but not limited to: polishing silverware, folding/rolling napkins, filling condiment caddies, cleaning beverage side station, slicing and pitting fruit for garnishing drinks
• May combine the serving of food with a small amount of the preparation of food
• May serve as a Cocktail server
• Enters guest order into system, delivers guest check, completes self-banking of guest checks

Company Overview

At Disney, we’re storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world.

Compensation Details

The pay rate for this role in Hawaii is $14.25 per hour, plus gratuities. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.