Service Manager – OTOKO

Industry: RESTAURANT

Company: South Congress Hotel

OTOKO is hiring for a Service Manager

OTOKO is a 12-seat Japanese restaurant at the South Congress Hotel in Austin, Texas. The multi-course omakase experience at OTOKO blends Tokyo-style sushi and Kyoto-style kaiseki into a unique tasting menu selected and prepared by our chefs based on ingredient availability and seasonality.

What you’ll do:

• Assist the AGM/GM with overseeing the outlet to ensure a smooth execution of service
• Develop staff training programs to ensure knowledgeable service throughout the outlet
• Assist in the development of departmental objectives, policies, procedures, and strategies
• Train and supervise Food & Beverage employees; provide feedback based on observation
• Demonstrate a working understanding of labor cost control through effective scheduling and proactive management
• Analyze operational problems, such as theft and wastage, and assist the F&B Managers in establishing procedures to alleviate these problems
• Hold staff accountable throughout their shifts for job performance through consistent supervision and follow-ups as needed
• Ensure immediate response is given to guest comments and concerns and apply corrective measures when necessary
• Ensure all employees adhere to dress code policies for their scheduled shifts
• Assist in establishing cost improvement objectives and implementing action plans
• Follow inventory standards and procedures and consistently conduct an accurate inventory
• Ensure staff has a complete understanding of their job requirements and sufficient training before holding them accountable for results
• Ensure that all staff is delivering the level of service in accordance with New Waterloo Standard Operating Procedures
• Create opportunities for ongoing education and development of team members
• Promote and encourage guest name recognition at all times with both internal and external guests
• Maintain a high level of cleanliness and awareness of safety in the work area
• Ensure that all equipment is maintained in good, safe working condition; arrange for equipment purchases and repairs as needed
• Ensure open lines of communication with staff, all departments, and upper management at all times via email, online applications, meetings, etc., to ensure the outlet needs are met.

Who you are:

• 2+ years of related experience in the hospitality industry preferred.
• You can read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• You have strong written and verbal communication skills and the ability to write routine reports and correspondence.
• You can speak effectively before guests and groups of co-workers.
• You can navigate and operate computer and Point of Sale (POS) systems.
• You can apply concepts of math including addition, subtraction, multiplication, and division.
• You are a leader. You’re dedicated to developing your team and creating a holistic sense of mission.
• You believe that good hospitality is an experience, not just a transaction.
• You believe in learning and personal growth; you show up as a contributor, not a spectator.
• You have a solutions-oriented mindset and the confidence to make fast-paced decisions.
• You’re excellent with time management and can function effectively in a dynamic environment.
• You have a strong work ethic and the ability to work both autonomously and with a team.

BENEFITS

We are proud to offer competitive wages and the following benefits for full-time employees:

• Up to 3 weeks paid time off annually
• 50% off discount at most New Waterloo restaurants
• Health, vision + dental benefits
• 401K matching
• Paid holidays
• Volunteer pay
• Tuition reimbursement
• Referral bonuses
• Discounts at our shops, hotels + local partnerships

ABOUT NEW WATERLOO

New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities – creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will be accepting applications on an ongoing basis until a candidate is selected for this role.