Support Engineer – Japanese Language

Industry:

Company: Experis

Our client, a leading technology company, is seeking a Support Engineer to join their team. As a Support Engineer, you will be part of the Technical Support team supporting Enterprise customers and partners. The ideal candidate will have strong technical skills, excellent communication skills, and be fluent in Japanese and English.

Job Title: Support Engineer – Japanese Language

100% Remote

Pay Range: $40/hour -$42/hour

18 Month Contract

Shift: Wed – Sat (4 days/week – 10 hour shifts) working 7 AM – 7 PM ET / 8 am – 8 pm CST
What’s the Job?

• Take ownership of new cases and escalations via telephone and Web and provide support to Enterprise customers and partners
• Scope a customer’s issue by collecting the relevant facts; investigate the problem by doing your own research and by involving other teams as needed
• Consult and collaborate with your immediate peers or colleagues around the world
• Ensure that each support request owned by you is handled as per our Service Level Agreement (SLA) and to the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments
• Prioritize your work to accomplish the most important and urgent requests first. You also work critical cases as needed on a 24×7 basis or through an on-call model

What’s Needed?

• Minimum 3 years experience with technical /product /software support, network operations, IT admin, IT consulting, System Administration/Configuration of Windows and Linux Operating systems
• Minimum 1 year experience with technical support, technical consulting experience, or information technology experience
• Language Qualification: Japanese Language: fluent in reading, writing, and speaking. English Language: confident in reading and writing; moderate spoken English skills
• Cloud computing in general (Azure, Amazon Web Services, Google Cloud Platform)
• Bachelor’s Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience

What’s in it for me?

• Opportunity to work with a leading technology company
• 15 days of PTO!

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity – as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World’s Most Ethical Companies for the 14th year – all confirming our position as the brand of choice for in-demand talent.