SVP of Operations

Location Type: On-site

Industry:

Company: MBK Senior Living

SVP of Operations

At MBK Senior Living, we’re committed to putting people first – our residents and team members. Exceeding expectations and enriching lives drives our day-to-day. And it’s all powered by Yoi Shigoto, a Japanese concept that translates to “good, quality work.” It’s more than a mantra. It’s part of our company-wide commitment to build trust, set high standards, and develop potential in ourselves and others!

Whether you’re looking for a flexible, part-time job or the pathway to a lasting career, you’ll find it here at MBK Senior Living-and a whole lot more! When you join the MBK Senior Living team, you’ll enjoy:

-Impacting lives and building lasting relationships

-Executing exceptional signature programs in dining, fitness, wellness, and care

-A supportive community team that encourages personal and professional growth and celebrates your

success

-A fun-filled, energetic environment that’s centered in hospitality and high-quality service

-Competitive salaries

-Professional development, training, and personal coaching through our Mentor, Buddy, and Executive

Director in Training Programs

-Education loan assistance & scholarships

-Financial and legal services

-Team Member discounts

-Health and Wellness resources

Full-time benefits include:

-Rich benefits package including Medical, Dental, Vision and 401k matching up to 4%

-Childcare and eldercare assistance

-Flexible spending accounts

If you’re looking for a place where you can make an impact, find purpose and joy, and receive the training, tools, and support to reach your career goals – look no further, apply today!

Job Description
MBK Senior Living is hiring an SVP of Operations to join our team at our Home Office in Irvine, CA!

This role will be hybrid with 3 days in office and 2 days remote.

Job Summary:

The SVP of Operations directs and oversees all operations for senior living communities driving operational excellence and financial success. Works closely with Executive Leadership Team, National Directors, Vice Presidents, and Regional Directors to ensure communities offer high-quality services, exceed customer expectations, meet all regulatory requirements, and achieve budgeted NOI targets. Drives accountability across all aspects of the community and takes action to mitigate risk. Responsible for communicating and reinforcing our mission, purpose and core values and other duties and tasks as needed.

Supervisory Responsibilities:

• Hire, train, set performance goals and timelines, monitor performance and provide coaching for Vice President of Clinical Services, Regional Directors of Operations (RDOs), National Director of Dining Services and National Director of Environmental Services and Executive Assistant.

Duties & Responsibilities:

• Establishes strategic plans and directs implementation in communities.
• Refines business plans to improve the financial performance of communities and alignment with strategic initiatives.
• Drives expense management throughout communities and home office.
• Creates a standard labor and expense model for communities based on capacity, acuity, and revenue potential.
• Review monthly P&L’s and variance reports with EDs and corporate staff and prepare plan with EDs to address negative variances to revenue, expenses, and NOI. Holds EDs and RDOs accountable for financial outcomes.
• Develop plans to meet NOI expectations.
• Monitors risk elements of the communities, devises solutions to address and holds communities responsible for implementing changes.
• Effectively works with corporate finance, legal, human resources, and IT functions to support MSL strategies and policies.

• Actively supports and articulates the company mission and values throughout all contact with team members, residents, families, vendors, or any person or group affiliated with the company.
• Manages and oversees Regional Directors of Operations (RDOs) and holds team accountable for achieving organizational goals and objectives.
• Promotes teamwork through ongoing mentoring, coaching and recognition programs.
• Ensures proper execution and implementation of all employee-related processes.
• Monitors all compliance and regulatory programs to ensure alignment and appropriate execution within the communities.
• Communicate clear, resident focused vision.
• Review census opportunities, challenges and make recommendations to increase occupancy and achieve budgeted revenue goals.
• Serves as escalation point, working with RDOs and EDs, to resolve resident, family, team member, and associated complaints, problems and grievances promptly.
• Supports the Senior Vice President of Sales and Marketing to ensure that company Sales tools are implemented by all EDs and community Sales and Marketing Directors.
• Supports and helps facilitate any community reviews when and if necessary.
• Maintains working understanding of all systems, procedures, programs, and standards for all company departments.
• Monitors and ensures families are satisfied with the Resident Care programs and services. Reviews annual resident surveys and action plans to ensure and improve resident satisfaction.
• Builds and maintains relationships with capital partners, owner groups and key stakeholders.
• Supports the Health Services efforts to conduct/monitor community audits and regulatory compliance.

• Other related activities that may be required and deemed necessary by the Supervisor.

Education Requirements:

• BA or BS degree preferred but will consider or equivalent combination of education and experience.

Experience Requirements (in years):

• 10+ years in long-term care or assisted living leadership role with budgetary, financial, and occupancy responsibilities.
• Management experience overseeing team of at least 5 direct reports.
• Management in multi-state, multi-site communities. Strong desire for California experience.

Required Competencies/Licenses/Certifications:

• Microsoft Suite competency.
• Full working knowledge of all state regulations that are required in the operation of communities.
• Able to work flexible hours and be available to respond during off-duty hours to community problems, emergencies and crises.
• Demonstrated ability to communicate effectively, build strong accountable teams and have a positive client service attitude.

Physical Demands & Work Environment:

• Must be mobile and able to perform the physical requirements of the job, bending, kneeling, stooping, pushing, pulling and repetitive motion.
• Ability to sit and work at a computer for long periods of time.
• Able to move intermittently throughout the workday and between divisions.
• Ability to lift/carry up to 30 lbs. and push up to 20lbs. as necessary.
• Some travel required.

Pay: $275,000-$300,000

We are not currently accepting unsolicited assistance from recruitment agencies for this position. All candidates must apply directly through our careers page or other designated platforms.

MBK is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or other protected reason. Our company is committed to providing access, equal opportunity and reasonable accommodation for qualifying individuals in employment, its services, programs, and activities. To request reasonable accommodation, contact talentacquisition@mbk.com.

Inspiring people, creating experiences, and supporting goals are just a few ways MBK Senior Living creates a positive work environment. It’s how we support our team members, serve our residents, and achieve our pursuit – to be the senior living provider of choice in each market we serve.

MBK Senior Living has pursued this goal for more than 30 years. Currently, the company owns and operates 35 Independent Living, Assisted Living, and Memory Care services in senior living communities throughout the Western United States. We’re proud to have been ranked among the Top 50 “Best Workplaces in Aging Services” by Fortune magazine and certified as a “Great Place to Work” by the Great Place to Work Institute since 2017.

HIPAA Disclosure:

All Team Members prior to commencing employment and once employed must not be considered an “Excluded Party” as defined by the Medicare and state Medicaid Programs as well as other federal and state government contract programs. If as an associate you learn you are an Excluded Party, you must present your Excluded Party notice letter to your supervisor immediately. An Excluded Party is a person that the federal or state government found not eligible to provide care and services in a Community that receives Medicare or Medicaid funding. In addition, at all times, during your employment, all associates must be in compliance with certain laws and regulations that affect the company, including but not limited to Resident Rights, HIPAA, State licensing regulations, and those laws relating you an associates’ professional license.

MBK is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or other protected reason. Our company is committed to providing access, equal opportunity and reasonable accommodation for qualifying individuals in employment, its services, programs, and activities. To request reasonable accommodation, contact talentacquisition@mbk.com.

Regulatory Disclosures for Senior Living Communities with Medicaid Residents: An “Excluded Party” is a person that the federal or state government found not eligible to provide care and services in a facility that receives Medicare or Medicaid funding. If employed at one of our senior living communities that receives Medicare or Medicaid funding, team members must not be considered an “Excluded Party” as defined by the U.S. Department of Health and Human Services, any state Medicaid Programs, and any additional federal and state government contract programs. If, as a team member, you learn that you are an Excluded Party at any time, you must present your Excluded Party notice letter to your supervisor immediately.

Other Regulatory Requirements: If employed at one of our senior living communities, team members must continually comply with certain laws and regulations that impact the company, including, but not limited to, as applicable, state licensing regulations, the Health Insurance Portability and Accountability Act of 1996 (HIPAA), Resident Rights as defined by the U.S. Department of Health and Human Services, and any other federal or state laws relating to team members’ professional licenses.

HIPAA Disclosure:

All Team Members prior to commencing employment and once employed must not be considered an “Excluded Party” as defined by the Medicare and state Medicaid Programs as well as other federal and state government contract programs. If as an associate you learn you are an Excluded Party, you must present your Excluded Party notice letter to your supervisor immediately. An Excluded Party is a person that the federal or state government found not eligible to provide care and services in a Community that receives Medicare or Medicaid funding. In addition, at all times, during your employment, all associates must be in compliance with certain laws and regulations that affect the company, including but not limited to Resident Rights, HIPAA, State licensing regulations, and those laws relating you an associates’ professional license.