Technical Support Engineer – PART TIME role

Industry: Technical Support

Company: Microsoft

This is a Part-time role. Work shifts will be 8 hours/day, 3 days/week for a total of 24 hours. This role is flexible in that you can work up to 100% from home.

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. We are hiring for a Technical Support Engineer. In this role you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities:

• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
• Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
• Other
  • Embody our culture and values

Qualifications:

Required Qualifications:

• 3+ years technical support, technical consulting experience, or information technology experience
  • OR Bachelor’s Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience
• Experience with one or more VMware technologies (vCenter, vSphere, NSX-T, HCX, vSan, Aria) OR Nutanix
• Networking knowledge and proficiency with troubleshooting tools (OSI Model, NAT, DNS, VPN, tracert, ping, tcpdump, wireshark and more)
• Knowledge of Virtualization Concepts

Preferred Qualifications:

• 5+ years technical support, technical consulting experience, or information technology experience
  • OR Bachelor’s Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience
• Microsoft Technology Certifications
• Knowledge of LDAP, Security and Operation System Internals concepts
• Knowledge of Microsoft Azure Cloud and its components (Fabric, Compute, Storage)
• Ability to work collaboratively within a team and across organizational boundaries to resolve complex issues, ultimately enhancing the customer experience
• Familiarity with Windows and Linux operating systems and their administration
• Cisco Networking Certifications such as Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP)
• One or more VMware certifications: VMware Certified Professional (VCP), VMware Certified Advanced Professional (VCAP), VMware Certified Implementation Expert (VCIX)
• Capability to create troubleshooting guides, knowledge base articles, and training documentation
• Proficiency in Japanese is preferred but not required

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Technical Support Engineering IC3 – The typical base pay range for this role across the U.S. is USD $66,900 – $135,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $89,600 – $148,200 per year.

Technical Support Engineering IC4 – The typical base pay range for this role across the U.S. is USD $83,400 – $167,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $108,900 – $183,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications and processes offers for these roles on an ongoing basis.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.