VP, Asia Operations

Industry: Member Experience

Company: Entrepreneurs’ Organization

Description

THE ORGANIZATION

The Entrepreneurs’ Organization (EO) is a high-quality support network of 18,000 business founders and owners in 220 chapters and 80 countries worldwide. EO’s purpose is to move the world forward by unlocking the full potential of entrepreneurs. Since 1987, EO has helped entrepreneurs achieve transformational growth through the power of life-enhancing connections, shared experiences, and collaborative learning. Guided by EO’s core values: trust and respect, thirst for learning, think big, be bold, and together we grow, EO’s international staff collaborates successfully across diverse cultures. As an EO employee, you will gain access to the world’s top experts in entrepreneurship, grow beyond your perceived limits, and make breakthroughs as you refine and realize your personal goals. EO’s competitive total rewards package, flexible work environment, and generous professional development resources are frequently cited as among the most popular benefits of working at EO.

POSITION SUMMARY

The Vice President, Asia Operations works with EO’s Chief Membership Officer and Membership team to oversee regional operations and growth in EO’s four regions in Asia: South Asia, North Asia, Japan, and APAC. EO’s strategy is to foster growth in strategic markets in pursuit of our 2030 goals to achieve 95% organizational renewals and double in size to 35,000 members worldwide. As EO’s fastest growing region with the highest current member retention, our chapters in Asia will play a critical role in achieving our goals. The Vice President will work with the CMO, regional leadership, and EO’s Growth team to build and execute on a strategy for growth in Asia, fostering collaboration and alignment with the global organization every step of the way.

The Vice President also oversees annual operations in four of EO’s eleven regions. The purpose of EO’s regional structure is to provide support to EO’s chapters and engage individual members in a geographic area by driving chapter health and stewarding individual member participation in EO’s products and programs. In each region, a staff team and a volunteer member leader team called the Regional Council oversee all activities. The Vice President role is primarily one of relationship building, problem solving, and resource management and is responsible for ensuring their regional teams understand and are aligned with the organizational strategy and uphold and execute on best practices, standards, organizational alignment and goal achievement when implementing initiatives at the regional level. Further, this role is responsible for team health and development for the 12-15 regionally based staff members they oversee.

This role is fully remote and open to candidates in Asia.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Growth Strategy for Asia

• Responsible for building EO’s growth strategy in Asia in coordination with member and staff stakeholders, given that EO’s 2030 goal of growing to 35,000 members depends primarily on increased member renewals and secondarily on new member recruitment.
• Analyze data to determine which levers can be pulled to increase renewals in Asia and coordinate with EO’s Member Engagement team on developing and implementing those renewal strategies.
• Coordinate the submission of business plans across the four regions in Asia to EO’s Growth team to request resourcing for prioritized cities for chapter expansion or launches.
• Work cross-functionally to ensure other departments are prepared to support planned growth in Asia (e.g. language support, products and services deployment, training requirements, compliance requirements, etc.)
• Identify and establish partnerships that can facilitate growth in Asia by granting access to audiences or capabilities that EO doesn’t have currently.
• Work with regional leaders to ensure that as regions in Asia grow, they maintain healthy connection and alignment to the global organization.
• Implement designated cross-functional projects as agreed upon with the CMO.

Regional Operations

• Ensure their regional councils and staff teams align with the agreed-upon organizational strategy, core processes, and compliance requirements when implementing initiatives at the regional level and serve as a critical point in the feedback loop to continuously improve operations to meet the needs of the regional teams.
• Serve as a resource to the Regional Directors to problem-solve and evaluate which issues either need to be escalated or are common across regions and worthy of an organizational solve.
• Communicate global content to their regional teams and ensure the regional teams follow similar approaches to deliver necessary news to local levels.
• In partnership with the Regional Staff Directors, the Vice President is responsible for the goals and metrics of the regional councils they oversee.
• In the annual planning process, help Regional Staff Directors evaluate resourcing requirements for desired activities and solve for that in advance so as to mitigate team burnout.
• Analyze the regional renewal figures, attrition surveys and perceived member value loss; work with the Regional Staff Directors on engaging those chapters that experience heavy attrition and/or fall behind in minimum chapter standards.
• In coordination with EO’s Products team, review data from global surveys, chapter performance metrics and current product usage and identify where regions can (or need) to expand service or program offerings.
• Hold regular meetings with each volunteer member Regional Chair in the portfolio to ensure open, transparent communication and joint problem solving on organizational strategy.
• Contribute to the work of the VP, Regional Operations to decide, design, and implement strategic and operational decisions affecting all regional teams and commit to implementing them across EO’s regions in Asia.

Staff Management & Team Leadership

• Ensure team is delivering exceptional member service, ensuring responsive communications, effective support of regional efforts, and goal attainment.
• Facilitate regular team meetings, setting and iterating on team vision and expectations.
• Identify skill gaps within team and suggest professional skills development courses/trainings (individually or for the broader team).
• Review and evaluate the progress of the team annually, and provide discussion, explanation and tools that will help to sustain, improve and/or bolster the successful completion of projects.
• Drive interaction with other functional teams (Growth, Brand, Products, etc.) to ensure silos are broken down and collaboration occurs across departments.
• Serve on the Membership leadership team, working effectively with peers to deliver on EO’s goals for recruitment, member engagement, chapter health, chapter leader success, and renewals.

QUALIFICATIONS, SKILLS, AND KNOWLEDGE REQUIRED

• 10+ years of professional experience, with at least 7 years of proven experience in staff management, executive leadership, and business development
• Demonstrated track-record of driving and managing organizational growth.
• Strong leadership skills with experience managing and developing high-performing teams
• Establishes relationships proactively; shows genuine interest in the needs and concerns of others; maintain a positive attitude; build networks
• Exceptional communication and collaboration skills, with the ability to influence stakeholders at all levels
• Ability to interact with entrepreneurs with tact, diplomacy and poise
• Experience with managing multiple projects and stakeholders simultaneously.
• Excellent organizational and customer service skills
• Well-developed analytical and problem-solving skills
• Proficiency in collaboration tools such as Monday.com, Hubspot, etc. preferred
• English language fluency required; Japanese or Mandarin Chinese language fluency preferred; other languages are an asset
• Willingness to travel to the meetings and events listed below and others as required:
  • EO’s annual planning and strategy meetings
  • Leadership team meetings
  • Regional events and meetings as required (consider one per region overseen per year)