Water Treatment Support Specialist

Industry: Professional

Company: Miura America Co., LTD.

Title: Water Treatment Support Specialist Trainee

Reports to: Water Treatment Department Assistant Manager

Status: Full-time

Miura is a global company that produces the most efficient boiler system solutions in the world. Miura

aims to be the best partner for energy, water, and environment with our Techno-Service revolution. Miura

proudly builds its boilers in Rockmart, GA.

PURPOSE OF ROLE:

The Water Treatment Support Specialist is responsible for supporting the Miura branch offices, factory,

and Miura representatives regarding maintenance, production, and sales inquiries. This includes the

creation and implementation of support documents, traveling to customer sites for events such as hands-

on training and maintenance support, reviewing water analysis reports, and answering inquiries from both

maintenance and sales. They are also responsible for analyzing and supporting water treatment

business development through activities such as data analysis, product development, and quality

improvement. Communication and collaboration includes daily interaction with employees at all levels

within Miura, including but not limited to, sales, maintenance, administration, engineering, and production

staff, so that support can be provided in a timely manner and correct manner to entities needing support;

particularly related to water treatment topics and products. To continue improving the department and

self, candidates will be responsible to gain higher levels of education and experience in water treatment

equipment and treatment styles. Candidates that have a solid understanding of Miura’s system and

product lineup – such as installation, operation, maintenance, water treatment – with an ability to convey

technical information in step-by-step instructions using excellent verbal and written communication skills

will succeed in this role.

ESSENTIAL FUNCTIONS:

1) Skill Development

a. From Trainee position (Level 0) skill set – learn and become familiar with all skills including but

limited to:

i. All Safety Practices and Company Policies along with Company Structure.

ii. Best practice and procedures of Handling Chemicals.

iii. MIURA Program System that are used to support Maintenance, Sales and other

departments along with the ability to pull data from appropriate to location to analyze key

aspects of the business.

iv. All aspects of the way water samples travel through the company and how information is

collected and stored through our Water Website and Sample Database.

v. All administrative tasks that allow Water Treatment to function such as expense reports,

creating Purchase Orders, etc.

vi. BASICS of MIURA Water Treatment Equipment (Current & Legacy), Chemicals and Water

Treatment Styles/Practices.

vii. The ways that we ensure accurate water quality analysis results

2) Provide Complete Water Treatment Support & Follow-through (Case Management)

a. Assist sales and maintenance/service personnel from Miura and our Representative Network by

answering water treatment, water quality, and associated water equipment questions,

coordinating with internal departments (Maintenance, Engineering, Maintenance Support,

Production Support, etc.) to provide guidance with troubleshooting Miura water quality products

and services within the department’s guidelines for timeliness and efficiency in the Case

Management System.

i. Responsible for supporting the maintenance and sales staff in relation to the subject of

water treatment. This involves becoming a technical expert in multiple product lines

(chemical, water treatment equipment, federal/state/local codes, and regulations, etc.).

b. Water Lab Support

i. Be familiar with water analysis laboratories and the water analysis procedures to support

the water analysis labs.

c. Create and update supporting technical documentation (manuals, FAQ / quick guides, knowledge

base, tools, & calculators, etc.) to assist MAC and Rep maintenance and sales personnel with

documents pertaining to content such as PV replacements, retrofits, parts identification, digital

services, etc., as identified through a regular case management review and interaction with

MAC’s Maintenance team.

i. Create and revise documents in support of Sales, Maintenance, and Production

Departments in relation to water treatment topics and products.

ii. If applicable, translate documents from Japanese to English and/or English to Spanish.

Position Minimum Requirements (knowledge, skills and abilities required to perform satisfactorily

in the position):

• Must understand and be able to apply the principles of the MIURA “MOTTO,” “MISSION

and VISION,” “MIURA WAY” and “CSLP – Complete Solutions & Lifecycle Partnerships” to

their everyday work activities where applicable, and always put safety first.

• Excellent written communication skills
• Must be proficient in speaking in front of various audiences (employees, customers, representatives)
• Collaborative working style with strong ability to proactively establish and maintain working

relationships with all support departments and multi-cultural teams.

• Functional experience with Microsoft Office programs (Outlook, Excel, Word, PowerPoint,

Teams)

Possesses:

• Exceptional time management skills and ability to prioritize tasks and complete them in a

timely manner.

• Proven organizational and planning skills. Must be a self-starter with great initiative.
• Multi-tasked, analytical approach to problem-solving with strong attention to detail.
• Ability to gather, analyze & present information utilizing strong verbal / written
• communication skills.
• Knowledge and practical experience in working remotely, building, and maintaining

customer trust, problem solving, maintenance & safety best practices.

• Interact professionally with customers, co-workers, and suppliers in stressful and busy situations.
• Submits required documentation on timely basis & meet deadlines.
• Excels within the guidelines of both corporate and departmental policies.
• Regular and reliable attendance is required.
• Ability to travel an average of 50% domestically while managing travel expenses in a cost-

efficient manner.

Job Qualifications:

• Associate’s degree in a STEM field, or at least 1 year of STEM field service/support experience.
• Experience in researching information and technical troubleshooting / problem solving with
• mechanical & electrical components and controls is a plus but not required.
• Ability to read wiring diagrams and schematics is a plus but not required.
• Experience with ASME section 1 and section 8 code is a plus but not required.
• Experience with UL standards is a plus but not required.
• Experience with heat transfer and fluid analysis is a plus but not required.

PHYSICAL DEMANDS:

• Position requires standing for 1/3 to 2/3 of time.
• Position requires walking under 1/3 of time.
• Position requires sitting for over 2/3 of time.
• Position requires reaching, pulling and pushing under 1/3 of time.
• Position requires climbing and balancing under 1/3 of time.
• Position requires stooping, kneeling, crouching and crawling under 1/3 of time.
• Position requires talking under 1/3 of time.
• Position requires lifting up to 50 lbs. under 1/3 of time.
• Position requires driving under 1/3 of time.
• Position requires hearing over 2/3 of time.
• Position requires keyboarding 1/3 to 2/3 of time.
• Position requires close vision and distance vision under 1/3 of time.
• Position requires color vision 1/3 to 2/3 of time.
• Position requires climbing stairs under 1/3 of time.
• Position requires travel within 1 hour of main office 1/3 to 2/3 of time.
• Position requires travel more than 1 hour outside of main office 1/3 to 2/3 of time.
• Position requires regular and reliable attendance.
• Position requires English and Grammar usage skills over 2/3 of time.
• Position requires reading and interpreting instructions over 2/3 of time.
• Position requires repetitive motion under 1/3 of time.