Workstation Analyst – IT Manufacturing Infrastructure FDE

Industry:

Company: Eli Lilly and Company

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is
$63,750 – $145,200

Organization Overview:

Tech at Lilly supports operational excellence and productivity efforts through utilization of information and technology. This includes maximizing and exploiting existing systems at all levels, benchmarking and replicating as much as possible and using data to drive process improvements, productivity & increase efficiency.

This dedicated position will be part of Tech at Lilly MQ. Tech at Lilly MQ is purposed to deliver and provide support for Manufacturing & Quality hardware, process and building automation equipment installation, end user support, and special project custom applications.

Tech at Lilly builds and maintains capabilities using cutting edge technologies like most prominent tech companies. What differentiates Tech at Lilly is that we create new possibilities through tech to advance our purpose – creating medicines that make life better for people around the world, like data driven drug discovery and connected clinical trials. We hire the best technology professionals from a variety of backgrounds, so they can bring an assortment of knowledge, skills, and diverse thinking to deliver innovative solutions in every area of our business.

Tech at Lilly MQ supports operational excellence and productivity efforts through utilization of information and technology. This includes maximizing and exploiting existing systems at all levels, benchmarking and replicating as much as possible and using data to drive process improvements, productivity & programs speed in the digital plant evolution environment.

To achieve Lilly’s Manufacturing vision, we must partner with the business on the following:

• Enable seamless operations by performing transactions on any devices, at any time, from any location.
• Enable a curious mindset for our business partners to experience their data via trends and dashboards.
• Ensure practice matches procedures by flawless execution

Responsibilities:

• Perform technical requirements analysis of workstation infrastructure design
• Coordinate with vendors regarding requirements, operating system requirements, additional hardware requirements and costs
• Install and configure workstations, IGEL, and offer support to any additional hardware and software within scope.
• Provide qualified infrastructure platforms.
• Train team member(s) on the operations of new equipment, processes, workstation software, networking, etc.
• Troubleshooting problems on platforms including specifically Citrix, RealVNC, VDI, Linux, iGel technology Windows 7/10 /11 OS & workstation hardware as well as Telecom.
• Consultant for questions regarding infrastructure, compatibility, backup, and configuration issues
• Provide strategy for immediate and future upgrades of hardware and software applications
• Perform application and operating system upgrades for lab and automation systems
• Providing supporting documentation for validation and testing of upgrades
• Assist with validation of new and existing systems by providing technical design information to assure GMP data integrity.

What You’ll Be Doing

• You will be partnering across MQ sites to identify, develop, deliver, and support opportunities for streamlining, standardizing solutions and processes associated with the Infrastructure of our Indianapolis Manufacturing sites.

How You’ll Succeed

• Utilize solid understanding of Manufacturing and Quality business processes to anticipate Infrastructure short term and future needs from an Information technology architecture standpoint.
• Work with other Tech at Lilly areas to identify solutions to complex problems related to MQ.
• Collaborate, influence and/or lead the definition of Tech at Lilly support and/or delivery processes.
• Provide technical knowledge, monitor solution delivery projects for compliance with the defined reference architecture and proposes and facilitates proof-of-concepts to enable clarity around future state direction.
• Collaborate with Tech at Lilly teams to research, identify, test, certify, select and introduce innovative technology products required for solution development and delivery.
• Collaborate with the Tech at Lilly teams to ensure understanding of, and alignment with Data Architecture Standards.
• Actively collaborate with Tech at Lilly teams to introduce operating principles for systems, interfaces and architecture (e.g. proper patching process, LCM, software version control).
• Ensure external vendors understand the Cyber Security and Protect Lilly requirements and can translate these into implementation specifications.
• Act as interface between Tech at Lilly and Business Partners on (or across) large projects and programs from a technical perspective (e.g. consulting, delivery, performance, site expansions).
• Keep outward focus to identify new trends and opportunities.
• Act as coach/mentor to local team members and others regarding technologies, architecture and technical design as appropriate.
• Assist Tech at Lilly in executing approved designs into implementation specifications, leveraging new technologies to minimize the sites’ outages.
• Support initiatives that influence the business to drive value and implement the appropriate technical solutions.
• Find innovative ways to leverage new technology to drive business value.

What You Should Bring

• Good understanding of GMP knowledge and experience delivering within those requirements and constraints.
• Strong knowledge with distributed S95 Level 3 solutions, commercial configurable software and hardware suppliers, and business intelligence
• Strong technical Skills: including infrastructure, interfaces, and configuration capabilities.
• Ability to thrive in a complex, changing environment with multiple manufacturing sites.
• Good knowledge and depth across Manufacturing & Quality business areas.
• Ability to influence others to adopt different points of view or concept with demonstrated ability
• Demonstrated ability to establish key relationships with those inside of the immediate business area.
• Demonstrated ability to understand and influences integration points with other business areas, processes, functions.
• Self-management skills as well as ability to be a self-starter, influence others and manage conflict.
• Excellent oral and written communication skills, with demonstrated ability of transition between business and technical discussions.
• Demonstrated broad learning agility, remaining open and flexible to new ideas and concepts.
• Technical growth and Innovation Leadership skills
• Focus on customer needs
• Demonstrated ability to evaluate, facilitate, and drive towards risk-based decision making.
• Attitude for collaboration with dispersed and virtual teams within multicultural environments
• Leadership and ability to deal with complex projects, attention to details.
• Strong problem-solving skills, driving to resolution with proper sense of urgency and accountability.

Basic Requirements/ Qualifications:

• Bachelor’s Degree in Computer Science, Information Technology or related technical field
• 2+ years of relevant Information Technology experience

OR

• High School Diploma/GED with 3+ years of technical support experience is preferred.
• High level technical skills in networking architecture
• Good understanding of Information Technology architecture and troubleshooting

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and help our company develop talented individuals for future leadership roles. Our current groups include: Africa, Middle East, Central Asia Network, African American Network, Chinese Culture Network, Early Career Professionals, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinos at Lilly, PRIDE (LGBTQ + Allies), Veterans Leadership Network, Women’s Network, Working and Living with Disabilities. Learn more about all of our groups.

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

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