VISITOR INFORMATION PROGRAM ASSISTANT II – VARIOUS LANGUAGES – OAHU

Industry: Transportation – Airports

Company: State of Hawaii

Salary: See Position Description

Location : Island of Oahu

Job Type: Various

Job Number: DOT-AIR-2024-44

Department: Transportation – Airports

Opening Date: 11/30/2024

Recruitment Information

Recruitment Number: DOT-AIR-2024-44

This continuous recruitment may be closed at any time. The notice of the last day to file applications will be posted on the State of Hawaii’s Civil Service Job Opportunities Listing page of our website.

Salary: $3,354 to $4,240 per month (SR-10, Steps C – I)

Note: Hiring rates will be based on availability of funds, the applicant’s qualifications and other relevant factors.

Shift work: Applicants must be willing and able to work rotating shifts, including evenings, weekends and holidays.

This job posting is for the State of Hawaii, Department of Transportation (DOT). If you have any questions regarding this civil service recruitment, contact the DOT Personnel Office at (808) 587-2145, Monday – Friday, 7:45 am – 4:30 pm (HST).

The Department of Human Resources Development- State Recruiting Office will refer all inquiries regarding this recruitment to the DOT Personnel Office.
Duties Summary

The Visitor Information Program Assistant II is responsible for speaking a designated foreign language while conversing with the traveling public and others, and for providing interpreter services as required. This is in addition to the duties of the next lower level of this series.

To view the Class Specification in its entirety, please CLICK HERE.

Minimum Qualification Requirements

To qualify, applicants must meet all of the following requirements:

Basic Experience: Applicants must possess experience which demonstrated the ability to read, understand and follow oral and written instructions, and a high degree of verbal skill. This experience may be met from part-time and/or unpaid work. However, there must be evidence that participation was on continuous basis, but not necessarily on a full-time normal work basis. This requirement may also be met by possession of a high school diploma, or equivalent.

In addition to the Basic Experience Requirement, applicants must have progressively responsible experience of the kind and quality described below.

General Experience: One (1) year work experience which demonstrated positive evidence that applicants possess patience, tact, and an even temper in meeting and dealing with others. Examples of desirable experience may include, but are not limited to, experience providing hospitality of customer service catering to the traveling public.

Special Language Requirement: For Visitor Information Program Assistant II, in order to be considered for appointment and to enter on duty, applicants must possess knowledge of the ability to speak the ONE of the following languages in addition to the English language: JAPANESE, MANDARIN, KOREAN, TAGALOG, HAWAIIAN, SAMOAN.

Substitutions Allowed: Relevant substitutions as described in the Minimum Qualification Requirements may apply.

The information provided above represents a summary of the complete Minimum Qualification Requirements. To view the Minimum Qualification Requirements in its entirety, please CLICK HERE.

Driver’s License: Applicants must possess a valid driver’s license to drive in the State of Hawaii at the time of appointment.

Security Identification Display Area (SIDA) Clearance – Federal Criminal History Records Check: In accordance with Federal regulations, persons who are being considered for employment in positions which require unescorted access to secured areas at the airport must undergo a pre-employment fingerprint-based criminal history record check. In order to be granted the SIDA clearance, prospective employees must not have been convicted, or found “not guilty by reason of insanity,” of a disqualifying criminal offense within ten years from the date of the application. Upon recommendation for hire, prospective employees will be required to successfully undergo the fingerprint-based criminal history record check and be found free of disqualifying convictions during the preceding ten years.

LEGAL AUTHORIZATION TO WORK:The State of Hawaii requires all persons seeking employment with the government of the State shall be citizens, nationals, or permanent resident aliens of the United States, or eligible under federal law for unrestricted employment in the United States.
Other Information

The State of Hawai’i complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodations in completing an application, any pre-employment testing, or otherwise participating in the selection process, please call 808-587-2145 for assistance.

PUBLIC SERVICE LOAN FORGIVENESS (PSLF) PROGRAMThe PSLF Program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. To qualify, the individual must have made 120 qualifying payments while employed by a qualifying employer. For more information, please click: https://studentaid.gov/manage-loans/forgiveness-cancellation

ELECTRONIC NOTIFICATION TO APPLICANTS
The Department of Transportation (DOT) will use electronic mail (email) to notify applicants of important information relating to the status and processing of their applications as part of our ongoing efforts to increase operational efficiency, promote the conservation of green resources, and minimize delays and costs.

Please ensure that the email address and contact information you provide is current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our emails or fail to check your email-box in a timely manner. In addition, please be aware that you may no longer receive notification about applications submitted if you choose to disable the Job Application Emails feature in your Account Settings.

TESTING INFORMATIONThe examination for this recruitment will be conducted on an unassembled basis where the examination score is based on an evaluation and rating of your education and experience. It is therefore important that your employment application provide a clear and detailed description of the duties and responsibilities of each position you held.

In-person interviews and/or further testing in Hawaii may be required at the discretion of the hiring agency. If in-person interviews and/or further testing is a requirement, applicants who meet the minimum qualification requirements and are referred to the vacancy must be available to participate in person and at their own expense in this required phase of the selection process.

Applicants are encouraged to submit their applications as soon as possible. In addition to employment availability and score, the referral of qualified applicants may be based upon other factors including date of receipt of the application.

CLICK HERE for further information about Equal Employment Opportunity, the Merit Civil Service System, Citizenship and other requirements, Reasonable Accommodation, Veterans Preference, Examination Requirements, and the DOT Personnel Office’s Levels of Review.

YOUR JOB BENEFITS WITH THE STATE OF HAWAI’I

The State of Hawaii offers its employees who are members of the civil service a range of benefits. Some benefits are offered as a result of collective bargaining agreements and changes may occur.
A summary of these benefits, which is based on full-time employment, is listed below.

Note: Benefits for NON-CIVIL SERVICE appointments will be provided by the hiring department at the time of interview.

With Civil Service modernization, effective July 1, 2002, employees appointed to temporary positions may also gain membership in the civil service upon satisfactory completion of an initial probation period of at least six months. As a temporary member of the civil service, you will be eligible to apply for promotion and transfer opportunities to permanent as well as other temporary positions. You may also enjoy other rights and benefits afforded to members of the civil service, with the exception of return rights and placement rights associated with a reduction-in-force of a permanent member of the civil service.

Paid Holidays

You may be eligible for 13 paid holidays each year; 14 holidays during an election year.

Paid Vacation

You may earn vacation leave at a rate that other employers find tough to match – 21 days each full year from the FIRST year of employment. This compares to an average of 10 days offered by private companies. You may accumulate up to a total of 90 days (720 hours) of vacation.

Paid Sick Leave

You may earn sick leave at the same rate as vacation – 21 days per year from the FIRST year, and there is no limit on the amount you can accumulate. Expectant mothers may also use sick leave for pre-natal or post-natal check-ups or any illness related to pregnancy. Plus, unused accumulated sick leave may eventually be used to increase your retirement benefits in certain situations.

Other Leaves

Reasonable time off with pay may be provided for jury or witness duty, a death in the family, some military duty, and donation to the Blood Bank. Leave sharing donations may be granted to eligible employees who have serious personal illnesses or injuries or need to care for a seriously ill or injured family member. Various leaves without pay may also be granted with full re-employment rights.

Health Insurance

The State pays a part of the premiums for each employee’s enrollment in a State sponsored Medical, Drug, Vision, and Dental Plan. For more information, visit the Employer Union Trust Fund website www.eutf.hawaii.gov for coverage and options.

Group Life Insurance

The State provides a free life insurance policy for employees.

Retirement Plan

The State contributes to a retirement plan for eligible employees. Generally, employees under the Hybrid Plan with 10 years of credited service and who have reached 65 years of age or have 30 years of credited service and have reached 60 years of age may retire and receive benefits. To find out more about the options you have, go to http://ers.ehawaii.gov.

Premium Conversion Plan

Participating employees may increase their take-home pay by having the State deduct the cost of health care premiums before payroll taxes are withheld.

Flexible Spending Accounts

Eligible employees can reduce their federal and state income taxes and social security taxes through a tax-savings benefit program called Island Flex. This program allows employees to set aside money from their paychecks to pay for out-of-pocket health care expenses and eligible dependent care expenses on a BEFORE-TAX basis.

Transportation Benefits

Participating employees may increase their take-home pay by having the State deduct qualified transportation expenses (i.e. eligible parking fees, monthly bus passes for TheBus, fare coupons for The Handi-Van, Vanpool Hawaii participation fee, etc.) through pre-tax payroll deductions.

Deferred Compensation

The State offers employees a voluntary pre-tax retirement savings plan designed to give employees a tax break today and an opportunity to build a retirement nest egg through voluntary payroll deductions. Several types of investment options are available.

Temporary Disability Insurance

Qualified employees may be eligible to receive benefits for a disability caused by a non-work related injury or illness under this program.

Social Security

As an employer, the State also contributes to an employee’s social security account.

Promotions & Transfers

For employees with membership in the civil service, the State offers promotion and transfer opportunities throughout the State Executive Branch.

Training & Continuing Education

The State supports developmental activities related to an employee’s work. In many departments there are numerous in-service training opportunities available. Sabbatical leaves with pay are available for qualified employees.

Travel Expenses

The State may pay for certain business related travel expenses including mileage reimbursement for use of a personal car during work, airfare, meals and lodging expenses for trips to neighbor islands or out of state.

Incentive & Service Awards

The State has a program that recognizes employees for their years of service and provides cash awards for their superior accomplishments and other contributions that improve State operations.

Union & Collective Bargaining

Employees have the right to join the union for collective bargaining with the State and employee representation. Some employee unions provide discounts, insurance and other opportunities. Employees may also decide not to join a union, however, employees are required to pay union service fees unless the employee’s job is excluded from collective bargaining.

The above information is solely intended as a summary of the benefits available to State of Hawaii employees and is subject to change. Whether or not you are entitled to a particular benefit will depend on your specific appointment and employment status (included, excluded, exempt, non-exempt). Please refer to the appropriate collective bargaining agreement or executive order and all applicable laws, rules, policies, or plan documents for further details. Nothing herein shall be deemed as creating an employment contract, promise of employment, promise of continued employment, or obligation of any kind on the part of the State of Hawaii.

CLICK HERE for more information on the State of Hawaii’s Benefits At-A-Glance.

The State of Hawaii is an Equal Opportunity Employer

Revised 01/13

01

APPLICANT’S ACKNOWLEDGMENT – REQUIRED SUPPLEMENTAL QUESTIONS

The responses you provide to these Supplemental Questions will be used in combination with your application to determine whether you meet the qualification requirements and/or your final score. Failure to provide detailed and complete information may result in your application being rejected or receiving a lower score.

Please do not submit a resume in place of completing the Supplemental Questions.

You must submit verification (e.g., copies of official transcripts or diploma as instructed below) in order to receive credit for education. In general, proof of education downloaded from and/or submitted through the internet will not be accepted. Education obtained outside the United States must be comparable to education earned at an accredited school in the United States. We also reserve the right to request further information about your academic program, evidence of comparability, or an original transcript.

To receive credit for substitute, temporary assignment, or volunteer experience, you must submit an official letter of verification. The letter should include the job title, employment dates, number of hours worked, a description of the duties performed, and a contact name and phone number.

Any information you submit may be verified.

Supporting documents must be either electronically attached to your application or emailed to dot.air.jobs@hawaii.gov with the recruitment number and job title in the subject line.

• I acknowledge that I have read, understand and agree to all of the above.

02

APPLICANT’S ACKNOWLEDGEMENT (Continued)

Applicants must meet all the requirements for the position they are seeking as of the date of the application, unless otherwise specified.
In general, concurrent experiences and/or education will not be double credited unless otherwise specified.
Your possession of the required amount of experience will not in and of itself be accepted as proof of qualification for the position. The overall paid or unpaid experience must be of such scope and responsibility as to conclusively demonstrate that you have the ability to perform the duties of the position.
Our calculation of experience will be based upon a full-time, 40-hour work week. Part-time experience will be pro-rated.
Example: Twelve months of experience at 20 hours/week will be pro-rated to six months of experience. Also, hours worked in excess of 40 hours/week will not be extra credited.
Example: Twelve months of experience at 60 hours/week will be credited as one year of experience, not one and a half years.

• I acknowledge that I have read, understand and agree to all of the above.

03

MINIMUM QUALIFICATION REQUIREMENTS (Complete information and details)

A link to the Minimum Qualification Requirements has been provided in the job announcement. Please review the requirements in their entirety.

• I acknowledge that I have accessed the link provided and have read and understandthe minimum qualification requirements in its entirety.

04

SPECIAL LANGUAGE REQUIREMENT – VARIOUS LANGUAGES

This position requires the ability to fluently speak and understand one of the following languages: Japanese, Mandarin, Korean, Tagalog, Hawaiian, Samoan in addition to the English language. Applicants will be tested on their foreign language ability at the time of interview.

Are you able to fluently speak and understand one of the languages listed above?

• Yes
• No

05

LANGUAGE PROFIICIENCY

Which foreign language are you able to fluently speak and understand? Please select ONE of the following:

• Japanese
• Mandarin
• Korean
• Tagalog
• Hawaiian
• Samoan

06

BASIC EXPERIENCE REQUIREMENT

Do you possess experience which demonstrated the ability to read, understand and follow oral and written instructions, and a high degree of verbal skill OR do you possess a high school diploma or equivalent as stated in the Minimum Qualification Requirements?

• Yes
• No

07

BASIC EXPERIENCE REQUIREMENT (Continued)

If you do not possess this requirement, please indicate ‘N/A’ below.

If you responded ‘Yes’ to the question above, please provide the following information.

A. Name of your employer, your official job title, complete dates of employment (mo/yr to mo/yr) and the average number of hours worked per week.
B. Describe the primary function of your position and the major duties and responsibilities you performed which demonstrated the possession of the required Basic Experience.

OR

A. Name of the high school where you earned your diploma or equivalent.
B. City and state where you earned your diploma or equivalent.

08

GENERAL EXPERIENCE REQUIREMENT

Do you have one (1) year of work experience which demonstrated positive evidence that you possess patience, tact and an even temper in meeting and dealing with others as specified in the Minimum Qualification Requirements?

• Yes
• No

09

GENERAL EXPERIENCE REQUIREMENT (Continued)

If you answered ‘No’ to the question above, please indicate ‘N/A’ below.

If you answered ‘Yes’ to the question above, please list all employers/positions where you obtained the required General Experience.

*Note: ALL supplemental questions below, A through D must be answered to receive credit. DO NOT SUBMIT A RESUME. A resume will not be accepted in place of answering the supplemental questions.

All employment information listed below should also be included on your application. Address each change in employer or position(s) with the same employer separately. The information for EACH employer should include:
A. Name of your employer, your official job title, complete dates of employment (mo/yr to mo/yr) and the average number of hours you worked per week.

B. Describe this employer.
1) Was this a hotel, airport, tour agency, etc.?
2) What type of services did it provide?
3) And the clientele served?

C. Be specific in describing the tasks you performed.
1) What was the primary function of your position?
2) What were your major duties and responsibilities?

D. For #1 and through 3, give a detailed description of your experience on how you handle the situation in each of the following areas. Give relevant examples.
1) Handling complaints:
a. What kind of complaints?
b. How did you handle the complaints?
2) Dealing with difficult people:
a. Were these clients, fellow workers, tourist, etc?
b. Why were they difficult?
c. How did you handle the situation?
3) Communication information verbally:
a. What kind of information?
b. For what purpose?

Be specific and complete in your responses. To receive credit, the employer(s) and each position held must be identified in the Work Experience section of your application.

A resume submitted in lieu of answering each supplemental question completely will not be accepted. We do not make assumptions.

If your write up is unclear, you may be asked to provide a copy of your official Job/Position Description.

10

SUBSTITUTION OF EDUCATION FOR GENERAL EXPERIENCE

Do you possess at least fifteen (15) semester credit hours of coursework for six (6) months of General experience, provided the coursework included at least three (3) semester credit hours of coursework in psychology, sociology, social work or other behavioral science as specified in the Minimum Qualification Requirements?
If yes, you MUST attach a copy of your official transcripts to your application as verification.

• Yes
• No

Required Question