Sr. Manager Account Services (English & Native Japanese Speaking)

Industry:

Company: Marriott Vacations Worldwide

Salary Range: $125,400

Expected Contributions

• Leads and provides strategic input on cultural strategies, supporting MVW-wide Sales and Marketing initiatives, and liaising with the Integrated Marketing Communications team, Legal, and external M&S partners.
• Demonstrates cultural sensitivity and a deep understanding of Japanese culture, consulting on cultural aspects to enhance consumer engagement and drive purchasing behavior through strategically positioned creative executions.
• Drives collaboration with Marketing and Sales teams in North America and Asia-Pacific (APAC) regions, ensuring alignment with business objectives and cultural nuances.
• Oversees the creation of marketing and sales materials and communications in both English and Japanese, ensuring cultural relevance and effectiveness.
• Manages relationships with external vendors in North America and Asia, including translators, photographers, digital marketing agencies, and direct mail houses, to ensure high-quality deliverables.
• Partners with external Marketing and Sales vendors (e.g., Bonvoy, Airlines) in North America and Asia to create content and coordinate direct mail and email campaigns that resonate with target audiences.
• Collaborates with the Sales Center Technology Department to ensure all necessary translations in Japanese are accurately implemented upon updates to the English version.
• Works closely with the Integrated Marketing Communications team to create and update all owner communications in Japanese, including guides, welcome emails, and other correspondence, ensuring cultural sensitivity and clarity.
• Leads the development of Sales and Marketing training materials in Japanese, working with the Training and Development department to ensure comprehensive and culturally appropriate content.
• Manages work processes and projects, setting priorities, measurable objectives, and monitoring progress and results to ensure successful execution and alignment with strategic goals.
• Assists in the development of operating plans and workable business processes for own department
• Manages work processes and/or projects, setting priorities and measurable objectives, monitoring, and reporting on the process, progress, and results.
• Responds to business requests that have broader department impact and/or moderate risk. Presents alternative solutions to business issues by leveraging the broader organization.
• Works to enhance the organization’s capabilities through effective staffing and development of others by:
  • Anticipating staffing requirements based on workload and resource allocation
  • Using appropriate MVW interviewing tools to hire the best managers available from inside or outside.
  • Setting and maintaining high standards for team and individual performance.
  • Providing timely coaching and feedback.
  • Making and rewarding distinctions in performance.

• Assists more senior associates in achieving business results by:
  • Acting in a consultative fashion to implement programs impacting the broader organization.
  • Assisting in the development and communication of broader organizational goals.
  • Achieving results against budget within scope of responsibility.
  • Taking calculated risks to move the department or team forward.
  • Developing and using systems to organize and keep track of information.
  • Balancing the interests of own group with the interests of the organization.
  • Working with others to identify and remove barriers to success.
• Readily critiques own behavior to acknowledge mistakes and improve future leadership performance and acts independently to improve and increase skills and knowledge.
• Performs other duties as appropriate.

Specific Expected Contributions (including duties and responsibilities)

• Works with sales, marketing and brand teams to secure briefs and document project requirements
• Works with brand team to secure marketing briefs and document project requirements
• Ensures all stakeholders are aligned prior to project initiation
• Creates project plans, including setting targets for milestones and meeting deadlines
• Delegates tasks to team members best positioned to execute
• Communicates with senior leadership on high profile project timelines and status
• Identifies requests that require higher level brand input
• Adheres to client service level agreements in concert with the business and tracks results
• Assists in developing processes, evaluates efficiencies, and refines as necessary
• Measures client satisfaction regularly and proposes action based on results
• Helps to create department performance measurement standards and reports regularly
• Follows SOPs and applies consistently
• Directly manages and delivers on customer communications needs on time and on budget
• Implements communications execution strategies through the standard department processes
• Builds strong relationships across functional teams built on respect and trust
• Has extensive knowledge of businesses, products, and brands
• Manages project schedule templates in workflow system
• Follows dept processes including acquiring marketing briefs, creative briefs, creating conference reports, change order management, securing appropriate signature approvals and delivery confirmation
• Assists in developing communication plans and strategies for efficient project status reports
• Follows review processes to ensure quality, consistency, brand standards and legal compliance
• Uses tools that capture, evaluate, and utilize customer feedback
• Works collaboratively across teams to exceed customer expectations
• Provides clear feedback to team and individuals on job performance and client-related issues
• Participates in creative team presentations to internal customers
• Participates in and contributes to overall communications planning process
• Communicates established business strategies to the creative team
• Recognizes creative executions that may not align with brand requirements
• Works with brand partners to gather and share program results
• Takes ownership of client programs and proactively organizes/coordinates efforts between components
• Identifies/resolves issues in advance and knows when to elevate
• Identifies cost-saving measures throughout program development and execution (i.e., determining most appropriate or necessary players to attend meetings, identifying the most efficient way to get work out the door, etc.)
• Partners with the business leaders to develop execution strategies
• Keeps creative team, management, and client up to speed on program progress
• Motivates team to exceed expectations

Specific Candidate Profile (the education, experience, skills and attributes that are important for this position)

• Minimum of 6 years advertising agency account management, in-house communications, project management or equivalent experience required
• Process development and management experience a plus

• Must be fluent and English and must be a native Japanese speaker as the position requires reading/writing/speaking/translating Japanese Work with Global Brand Strategy & Creative Delivery to create owner testimonial videos and arrange all necessary items in Japanese including communicate with owners and attend during filming.
• Experienced in creating materials in all mediums including print, video and digital.
  • Marketing or sales experience a plus
  • Ability to understand business strategy to build a project and action plan
• Willing to travel and Flexible Schedule
• Demonstrated ability to manage several projects simultaneously, involving various operational units.
  • Bachelor’s Degree
  • Experience leading cross functional, cross channel projects
  • Demonstrated ability to manage several projects simultaneously, involving various operational units.
  • Bachelor’s degree
  • Extensive organizational skills
  • Strong interpersonal skills
  • Ability to prioritize and juggle multiple tasks
  • Customer focused
  • Project management skills required
  • Collaborative
  • Strong people management skills

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.