IT Support Specialist

Job Type: Location Type: Remote: open to residents of specific US states

 

About the Job

Sony Honda Mobility of America Inc, based in Culver City, CA, is a subsidiary of Sony Honda Mobility Inc headquartered in Tokyo, Japan. As a 50/50 joint venture between Sony and Honda, SHM was established in Japan on September 28th, 2022, with over 200 employees in Tokyo. Sony Honda Mobility of America, situated in Culver City, California, was established in March 2023, where our dedicated team is working on introducing the electric vehicle, AFEELA, to the market. AFEELA embodies the essence of “FEEL,” central to the mobility experience, fostering an interactive relationship where people “FEEL” mobility as an intelligent entity, and mobility reciprocates by “FEELing” people and society through sensing and network IT technologies. Our mission is to move people through innovative solutions inspired by diversity.

Position Summary

Are you a highly capable IT professional fluent in both English and Japanese? Sony Honda Mobility of America is seeking an IT Support Specialist to provide exceptional technical assistance to our staff in Culver City and remote sites. This role involves delivering top-notch support services, advising on IT equipment upgrades, and handling ad hoc IT requests. You will also have the opportunity to travel to our satellite business units as needed. If you thrive in a fast-paced environment and have a passion for technology, we want to hear from you!

Job Responsibilities

• Consult with IT managers and other departments on new projects and IT requests.
• Provide exceptional IT support to staff both onsite and remote.
• Train end-users on hardware functionality and software programs.
• Troubleshoot and set up both PCs and Mac operating systems and HP and Mac hardware.
• Install and troubleshoot Office 365 suite of products.
• Engage in the new hire process for new employees.
• Update computer software as well as upgrade hardware and systems.
• Troubleshoot audio-visual systems in conference rooms.
• Document all new and existing processes.
• Collaborate with Corporate IT teams in Japan on new projects and initiatives.
• Keep track of technological advancements and trends in IT support.

Qualifications for Position

Required

• 3-5 years of experience as an IT support specialist in a Windows 10/11 desktop and Mac environment.
• Exceptional customer service skills and ability to provide technical support and resolve technical issues in a timely fashion.
• In-depth knowledge of computer hardware, software, and troubleshooting technical issues.
• Ability to determine IT needs and train end-users.
• Experience in documenting new and existing processes in an IT department.
• Knowledge of Office 365 application support and backend infrastructure.
• Knowledge of audio-video systems in conference rooms.
• Must be fluent in English and Japanese.

Preferred

• Hardware and/or software certification.
• Program certifications from Cisco, Microsoft, Apple, or others.
• Scripting and automation using PowerShell or similar solutions.
• Understanding of password manager vault solutions.
• CATO VPN client troubleshooting.

Additional Details

• Travel Requirements: Some travel is required to satellite business units, primarily local.
• Work Arrangements: Flexible work options available.
• Schedule: Standard work hours with occasional need for evening or weekend support when critical tech issues arise that impact business.
• On-Call Availability: Additionally, there will be an on-call rotation to ensure continuous support.

Benefits

• Comprehensive medical, dental, and vision benefits
• Flexible Working Policy
• Paid parental leave
• 401k Program
• “Take What You Need” time off policy, with a minimum of 15 days off per year, and holiday breaks
• Yearly bonuses (subject to eligibility)
• Company phone (subject to eligibility)
• Company swag
• A brand new laptop and monitor
• Special discounts on Sony products
• Learning and Development quarterly stipend
• More to come!

The anticipated annual base salary for this position is $80,000-$100,000. This range does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Sony Honda Mobility of America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy), gender, national origin, citizenship, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

Disability Accommodation for Applicants

Sony Honda Mobility of America provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests, please contact us by email at SHMA-Recruiting@sony-honda-mobility.com Please indicate the position you are applying for.