IT Operation Support Specialist

• Job Details:
• Job Title: IT Operation Support Specialist
• Client: Japanese Manufacturer
• Working Location: Columbus, OH
• Working Style: On-site
• Employment Type: Full-time
• Working Hours: 40 hours per week
• Language: English (Japanese is preferable)

• Position Overview: We are seeking an IT Operation Support Specialist to provide technical support at a Japanese manufacturer’s site in Columbus, OH. This role involves managing IT support operations and coordinating communication between stakeholders, ensuring efficient and smooth IT service delivery.

• What will you do:
• Provide IT Support: Offer technical support to client users as part of the IT support team.
• Manage Documentation: Provide and manage client IT support operation-related documents.
• Follow Instructions: Understand and follow client’s requests and instructions for IT support.
• Service Operations: Be present at the client operation site before service hours and adhere to the required dress code.
• Proactive Communication: Maintain proactive communication with clients and company management.
• Service Delivery: Understand the requirements and provide services based on instructions, including BYOD.
• Reporting: Submit required reports, attend meetings, and participate in training courses as needed.
• Mentorship: Mentor and train new team members when necessary.
• Coordination: Coordinate between company stakeholders to ensure smooth communication across teams.

• Required Qualifications & Skills:
• Flexible mindset and a challenging attitude towards sudden changes in workflow or responsibilities
• Strong motivation to manage heavy workloads and reach goals
• Attention to detail with troubleshooting skills
• 2-3 years of experience in user operation support
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Knowledge of SAP operation support
• Experience in project coordination between stakeholders
• English required, Japanese preferred

• Work Environment:
• Client’s office site

• Physical Demands:
• Ability to hold and carry items weighing up to 20lbs while walking

• Travel:
• Willing to travel both domestically and internationally for business
• Willing to work after hours, including weekends and national holidays if required