Case Management Assistant

Job Type: Location Type: On-site

 

ICAN Supported Employment Program

Case Management Assistant Job Description

Primary Function:

This is an administrative position. The Supported Employment Program Case Management Assistant is responsible for assisting the case manager(s) in carrying out the day-to-day client services management duties to help the clients in their caseload meet or exceed their service objectives and goals as part of the ICAN mission and purpose. The Case Management Assistant must be an organized, flexible, detail-oriented, and dependable individual. This position provides administrative support for individuals with developmental and physical disabilities, as well as their guardians. The Case Management Assistant will primarily be responsible for assisting support staff in scheduling, processing reports and documentation, and other administrative tasks assigned by the Case Manager. This position supports and fosters client choice. The Case Manager Assistant directly reports to the Supported Employment Program Manager.

Schedule

This is a full-time in-person position: Monday through Friday, 8:30am – 5:00pm.

Benefits

• Vacation and Sick Pay
• Medical, Dental, Vision, Life, and Long Term Disability Insurance; and Health Savings Program
• Referral Program
• 401(k)

Minimum Qualifications:

• Must be at least 21 years of age
• Must be eligible to work legally in the United States
• Must be able to maintain regular attendance and consistently arrive on time
• Must have the ability to communicate with a variety of individuals including, but not limited to clients, guardians, care providers, Regional Center Service Coordinators, Department of Rehabilitation counselors, and the public
• Must be able to multitask and work independently
• Must be able to meet schedules and deadlines
• Must be an organized, flexible, detail-oriented, and dependable individual
• Must follow all the rules and regulations listed in ICAN’s Policy and Procedures Manual and ICAN’s Code of Conduct and Ethics
• Must be comfortable working with people with disabilities and finding ways to help them determine and achieve their employment goals

Education, Experience, and Knowledge:

• High school diploma or GED required
• Experience working with people with developmental disabilities required
• Must have strong computer skills and be comfortable using a computer regularly, including

the use of Apple Macs, Microsoft Office, Google Docs, and client record databases.

• Must be people-oriented with strong customer service and problem solving skills
• Must have strong typing skills
• Must be fluent in English and have strong/professional English writing and grammar skills
• Bilingual in Spanish, Chinese, Japanese, Korean, or ASL is a plus

Licenses and Other Requirements:

• Must have the ability to pass tuberculosis skin test
• Submit to a fingerprint clearance through LiveScan before starting employment
• Must be CPR and First Aid certified or be willing to complete CPR and First Aid certification
• Must be CPI certified or willing to complete prevention-first training at hire
• Must have reliable transportation. If taking public transportation, must have the ability to travel to offices and client job locations in the South Bay, West Los Angeles, and greater Long Beach areas. If using a private vehicle, valid California Driver’s License or valid driver’s license from another state at the time of interview and throughout employment with a clean three year driving record. Willingness to submit to DMV background check and provide evidence of current auto registration and liability insurance.

Professional Development:

The Case Manager Assistant must attend compensated state mandated ongoing professional development and continuing education classes for a minimum of eight (8) hours annually. This may require attending seminars at the regional center, applicable courses at other sites, or online.

Essential Responsibilities:

• Reconcile missing case notes and notify coaches and their supervisor to complete any outstanding notes
• Assisting in the monthly billing process by downloading, renaming, and organizing the necessary paperwork
• Schedule and participate in new client intakes, ensuring paperwork is filed within two weeks
• Schedule annual and semiannual client meetings, as well as other goal review or progress meetings with clients, parents or guardians, and service coordinators, as well as updating Google Calendars
• Maintain thorough client records, including regularly reviewing and updating the client record database (including contacts with stakeholders)
• Identify client IHSP scheduling needs through documenting of client birthdates
• Facilitate annual client satisfaction surveys of active clients in accordance with program and CARF guidelines
• Calling clients in Job Development to solicit feedback and ensure satisfaction
• Completing check-ins with remote clients and completing their case notes in a timely manner
• Follow up with inactive clients and notify case manager of changes in status
• Follow up with Job Developers to ensure pay stubs are collected in a timely manner
• Draft client termination paperwork as needed for the case manager to review and process
• Add referrals to Setworks and make initial contact for the new client
• Providing positive role modeling to employees, clients, and the ICAN community

#HP

This is a full time position based out of both the ICAN Torrance and Long Beach Offices and will generally work Monday through Friday from 8:30am to 5:00pm.