Japanese Speaking Tour CDL Driver

Industry: Driver SS

Company: Roberts Hawaii

CDL Driver – Bilingual (Japanese/English)

Department: RTT – Hilo

Reports to: Operations Manager

Status: Non-Exempt

Pay Rate: $29.50 – $31.50

1. Job Purpose/Objective:

The Bilingual Driver is responsible for ensuring drivers operate in a safe and timely manner, all while providing service to all partners and guests. This position is also responsible for ensuring all vehicles are clean and well presented at all times and service is up to standards set forth by the Company.

1. Job Purpose/Objective

Starting at $24.50/Hr – $1,000.00 SIGN ON BONUS!

This position is responsible for providing safe, prompt and efficient transportation to the company’s customers. Operates the bus or vehicle defensively in accordance with traffic regulations and observes traffic lights, other vehicles, and pedestrians to avoid accidents with the Spirit of Aloha.

2. Essential Job Functions

Incumbent may perform any or all of the following:

• Obtains appropriate documents to meet DOT regulations and ensures documents remain current to maintain driver’s eligibility
• Perform duties of a Driver with professionalism and a courteous manner; greeting customers with “Aloha” and providing exceptional customer service
  • Present a neat clean appearance
  • Deal with people in a non-discriminatory way, and maintain control of self and passengers in all situations, including emergencies
  • Provide narrations and announcements in a clear and friendly manner as instructed
• Daily:
  • Provide / practice customer service as learned in the company training
  • Call in daily for start time for work the day before
  • Perform a systematic and thorough pre-trip inspection of vehicle to be driven – Complete a Driver’s Inspection Report
    • Inspect vehicle and complete checklist
    • Reported any problems to maintenance immediately
  • Drivers are responsible for fueling (and recording fuel usage) and washing of company equipment when necessary
  • Notify Dispatch Operations of any changes in trip route or schedule, and received prior authorization from Dispatch Operations for planned deviations
  • Clean and properly maintain uniform and required ID’s are to be worn at all times during shift

• On Run
  • Assist passengers needing special assistance and secure wheelchairs
  • Pick-up and Drop-off passengers in an orderly and efficient manner
  • Label and load luggage according to destination as needed
  • Report counts, changes, and destination to Dispatcher
  • Perform tour and/or transportation to and from destinations
  • Keep accurate passenger counts

• After Run
  • Conduct post-trip inspection
  • Refuel vehicle
  • Clean exterior and interior of vehicle
• Fill out a Vehicle Accident Report and follow company policies in the event of an accident
• Completed trip sheets for each assigned movement and turn in paperwork

Performs other related duties as assigned or requested

3. Working Conditions/Job Environment

• Must be able to stand, walk and sit for sustained periods of time
• Medium work- exerting up to 50 pounds of force occasionally and/or 20 pounds of force frequently, and/or 10 pounds of force frequently to move objects
• Stooping, kneeling, climbing, reaching, pushing, pulling and lifting for extended periods of time
• Expressing or exchanging ideas by means of the spoken word; must convey detailed or important spoken instructions to other workers accurately,
• Ability to receive detailed information through oral communication, and make fine discriminations in sound
• The worker is required to have visual acuity to perform an activity such as: operating and repairing machines/equipment
• The worker is subject to both environmental conditions: Activities occur inside and outside
• The worker is subject to hazards: includes a variety of physical conditions such as proximity of moving mechanical parts, moving vehicles, exposure to heat
• Subject to atmospheric conditions: one or more of the following conditions affect the respiratory system of the skin: fumes, odors, dust, mists and gases
• Some remote work may be necessary

4. Supervision

Does this position supervise other employees?

No

If no, does this position make work assignments and/or check the work of others but without the supervisory responsibilities?

No

If yes, what positions:
•If yes, what are the supervisory responsibilities?

5. Essential Skills – Minimum qualifications which include, but are not limited to:

• Minimum age of 21 years old
• Knowledge of local streets and hotel location
• Able to read, speak and understand English
• Ensure that all documentation as required by DOT are current and valid
  • Hawaii Driver History Record
  • PUC (Physical Examination, Medical Clearance Card)
  • Valid Driver’s License (CDL A or B with P endorsement is preferred but not required)
  • The State DOT’s (Dept. of Transportation) Motor Vehicle Safety Office when they conduct roadside inspections, require the driver to have a good enough command of English to communicate with examiners
  • Clearly announcing stops (hotels, condos, etc.) and points of interest
• Ability to perform simple math functions – counting, adding, subtracting
• Position requires working under deadlines and pressure
• Requires expertise in dealing with people and situations involving complex issues
• Entails compliance with the company Substance Abuse Policy and Department of Transportation Controlled Substances and Alcohol Use and Testing regulations
• Promotes mutual respect, keeps workplace clean and safe, supports safety programs
• Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere
• Prioritizes well, shows energy, reacts to opportunities, instills urgency in others, meets deadlines
• Listens attentively to others, asks clarifying questions, actively listens, stays open to other viewpoints, manages distractions and interruptions
• Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements
• Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues
• Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys good news and bad
• Has a global view and is comfortable and effective working with global partners, understands global markets and international considerations

Goals:

• To promote Roberts Hawaii as a safety and reliable tour and transportation company
• Ensure the delivery of service excellence and the Spirit of Aloha
• Encourage the core values of: Lokahi, Ha’aheo and Kina’ole (Teamwork, Pride and Flawlessness)

The above information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.

EOE/M/F/Vet/Disabilities