Partner Success Associate | Japanese

Industry: Smart Cities

Company: Plug and Play Tech Center

If you want to work for a rapidly growing company that values the work you do, then we want to meet you.

WHO WE ARE:

Plug and Play Tech Center is the largest global technology startup accelerator. With 20 industry specific programs run annually, we match make startups with corporate leaders, such as Walmart, Deutsche Bank,and Daimler. We also work with more than 50 Japanese corporations, such as Mitsubishi Electric, All Nippon Airways, Tokio Marine Insurance, and Shimizu Corporation. With over 40 global locations, Plug and Play is searching for new team members to join our growing team.

WHO WE’RE LOOKING FOR:

We’re an exceptional team with backgrounds in technology and entrepreneurship and we’re growing rapidly to deliver on our mission. We’re actively seeking a Japanese Partner Success Associate to continuously deliver value to our partners under Smart Cities vertical. An ideal candidate is highly strategic, ambitious, detail oriented, and able to effectively influence both within the organization and with our external partners.

HOW YOU WILL MAKE A DIFFERENCE:

• Build trusted relationships with key stakeholders within our partner organizations to generate adoption, renewals, and new revenue opportunities.
• Devise engagement plans that consider partner business goals, internal organization structures, and map products and services to achieve these goals.
• Facilitate successful on-boarding of new customers and establish key metrics of success.
• Drive escalation of client issues, coordinate key resources in the escalation process, and assist with client issues through resolution.
• Host events, track corporate participation with high attention to detail and design new ways to increase corporate engagement.
• Schedule and facilitate bi-weekly calls and participate in planning corporate facing events.
• Be the liaison between our Sunnyvale headquarter and Japan branch (Tokyo, Osaka, Kyoto).
• Conduct all above in both Japanese and in English.

REQUIRED EXPERIENCE:

• Bachelor’s degree in business, marketing, communications, or a related field.
• 3+ years of work experience in a client facing role.
• Detail oriented, highly organized, and comfortable working in a fast-paced environment.
• Strong process and analytical skills to identify inefficiencies and create improvements.
• Excellent communication skills and proficiency in public speaking.
• Native or business professional Japanese, in both speaking and writing.
• Self-motivated with the ability to work with minimal supervision.
• Startup experience and project management experience and or industrial knowledge within Smart Cities are a plus.