PCH Store Food Department Lead/Assistant Department Lead

Industry: Grocery store Food Section Operations Management

Company: MARUKAI CORPORATION

Description

Tokyo Central is going to open a new store in the Torrance area. We are looking for Food Department Leaders (DL and ADL) who can lead the Food department, and assistant the store management team to create the shopping experiences for our customers that evoke the anticipation and excitement of finding astonishingly products. This Food merchandise and food retail store operations master is a dynamic and inspirational leader who plays a vital role in this new store. The responsibilities cover all aspects of daily operations in Food department including profitability, expense control, ordering, merchandising, labor, regulatory compliance, and special projects as assigned. Lead and develop Team Members. We are exciting to meeting you, if you can bring the following to the table
– Love food and has the enthusiasm to create good shopping experience for the store customers every day.

– Have experience with Japanese Food Merchandises (including confectionary, bottom beverages /liquor, rice and noodles, seasoning, and more) display and inventory management, not only know how but also know why.
– Always have a positive attitude and work well in a team environment. Want to be inspired and proud of where you work.
– Approach every situation with a YES attitude. Have or be willing to learn how to have the necessary confidence, commitment, and motivation to move team members and self towards success.
– The Key personality and characteristics that we require our Department Leaders to have in order for them to accomplish their goals are the following: Patience, Even Temperedness, Humbleness, Great Sense of Humor, Good Listening Skills, Observant, Perceptive, Supportive, Decisive, Flexible, Analytical, Consistent, Progressive, Proactive, and to be an excellent Coach by encouraging others to do their best.
Essential Duties and Responsibilities (Other duties may be assigned):
• Assists the Store Manager with all Food Department responsibilities.
• Oversee all Food Department responsibilities including, but not limited to, customer service, management, ordering, receiving of products, scheduling, and paperwork.
• Under the direction of the Store Manager, they are responsible for in-service training for all Food department employees, including training and documentation. Training might cover proper organic standard procedures as they understand the merchandises, displaying and storing food products.
• Assist the Store Manager with maintaining the appropriate profit margins in accordance with the approved preset budget for the Food department. This entails but is not limited to: sales goals for the Food department, cost of goods, expenses, price changes and waste management.
• Help manage costs by controlling shrink and theft.
• Responsible for maintaining food safety standards throughout the department, by following proper receiving, tracking the expire date, stock the product with merchandise quality requirements, pricing, signage, displaying, and rotation of a complete variety of items.
• Lead a team that brainstorms to deliver the finest quality of product, highest level of service, and the greatest experience our customers will receive.
• Collaborate with Merchandise department and store management team to create unique and seasonal offerings or promotions.
• Create work schedule for Food department and strictly follow company and legal requirements about rest break and meal break.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Helps manage costs by controlling shrink and theft.
• Consistently checks the display cases to ensure the products are clean, neat, organized, visible, plentiful, well-stocked, and properly rotated.
• Handles customer complaints in such a manner to assure customer satisfaction.
• Demonstrate advanced product knowledge; maintain awareness of new products and regularly incorporate new products into the overall product mix.
• Assists Store Manager and EHS team with safety meetings or trainings and assures that all the team members fall within accordance to Cal OSHA’s requirements.
• Supporting store management team to documents all department meetings and obtains employee’s signatures.
• Follow the employee handbook at all times, especially on service standards and appearance.
• At all times, meets and exceeds Tokyo Central store standards in service, quality, and cleanliness.

Requirements

Basic Requirements
• Be able to adapt to different store environments during the training period. You might be signed up to different stores within Tokyo Central stores.
• Be able to demonstrate small team management abilities. Team sizes can be from 0~ 10 employees. Management skills are required for the Food department lead and assistant department lead positions. The overall direction, coordination, and evaluation will be reviewed. Management activities include but are not limited to: Interviewing; Training Employees; Planning, Assigning, and Directing Work; Addressing Complaints and Resolving Problems with employees and customers.
• Minimum of 2 years’ experience as a food section supervisor in a middle to large scale high-end market. Current Tokyo Central Food department leader/assistant department lead are welcome to apply.
• Strong knowledge of Food section team procedures and policies. A thorough understanding of different types of produce, their seasonality, and quality knowledge which ensuring proper inventory management to reduce expired products waste.
• Ability to read and interpret English documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to use English to write routine reports and correspondences. Ability to speak English effectively before groups such as our customers and/or employees. The ability to speak Japanese and/or Spanish is not required but can be a huge plus.
• Basic mathematical skills are required. This includes, but not limited to, the ability to calculate figures and amounts. Also, to add, subtract, divide, and multiply using whole numbers, common fractions, and decimals are necessary.
• General reasoning ability is required. This position needs the leader to be able to interpret a variety of instructions that can be in the form of written, oral, in diagram, or scheduled forms. They need to have the ability to resolve conflicts in such a manner as to create a win-win situation. And they need to have the ability to analyze a variety of situations and to think things through to create a solution and to implement that said solution.