SAP end-user support

Job Type: Location Type: Not Specified

 

Our client is seeking SAP end-user support in Huntsville, Alabama.

• Position : SAP end-user support & coordination
• Working Location : Huntsville, Alabama
• Salary Range: DOE (50-70K per yr) + full benefits
• Client : Japanese IT company
• End Client : Japanese Automotive manufacturing

Job Description:
For a Tier 1 supplier in the automotive manufacturing industry, you will be responsible for SAP end-user support, as well as coordination and adjustment of system failures and change requests. You will stand between users and SAP vendors and lead appropriate responses.

Responsibility:
SAP End User Support & Problem Management

• Responding to inquiries from users (SAP operation methods, data entry, basic troubleshooting, etc.)
• First response and analysis of the scope of impact when a system failure occurs
• Determine the priority of the problem, escalate to the SAP vendor, and follow up until resolution
• Propose and implement improvement measures to prevent recurrence

Change Management & Coordination

• Understand the user’s business requirements and organize change requests related to SAP.
• Determine which SAP module/function the change relates to and formulate an appropriate response policy
• Coordinate and negotiate with the SAP vendor to lead a smooth response.
• Evaluate the scope of impact of the change, explain and train users

Business Process Understanding & Improvement Support

• Understand how to utilize SAP in the manufacturing industry and support the efficiency of user work
• Implement simple SAP setting changes as necessary (master data management, user authority adjustment, etc.)
• Propose improvements using standard SAP functions for the business issues users face

Required skills and experience

• Knowledge of SAP (especially modules used in the manufacturing industry: MM (purchasing management), PP (production planning), SD (sales management), etc.
• Understanding of manufacturing business processes (especially knowledge of supply chain management in the automotive industry is preferred)
• Problem-solving ability: Ability to identify the cause when a system problem occurs and develop an appropriate response policy
• Adjustment and coordination ability: Ability to act as a middleman between users and SAP vendors, make appropriate adjustments, and lead smooth responses
• IT literacy: Proficient in basic PC operations (Excel, Word, Outlook, etc.)
• English proficiency: Ability to communicate smoothly in English as it will be used in business

Preferable

• Experience in coordinating with SAP vendors
• Experience in SAP configuration and operation (especially simple customization and master data management)
• Experience working in the automotive industry or SAP operation experience at a Tier 1/2 manufacturer
• Experience in IT support or help desk work

Desired candidate

• Someone who understands manufacturing operations and can smoothly coordinate between end users and SAP vendors
• Someone who is eager to learn about SAP and can actively absorb new knowledge
• Someone who can appropriately prioritize work and handle multitasking
• Someone who can aim for smooth communication with users