Supervisor, Tours

Job Type: Location Type: Not Specified

 

In order to be considered for this role, after clicking “Apply Now” above and being redirected, you must fully complete the application process on the follow-up screen.

Title: Supervisor, Tours Department: Dodgers 365, Tours Status: Full-Time Pay Rate: $70,000 – $72,000/year* Reports to: Senior Manager, Tours *Compensation rates vary based on job-related factors, including experience, job skills, education, and training. Dodgers 365 fields extraordinary experiences for Angelenos, fans, brands, visitors and everyone in between, pairing a landmark location with world class service to create lasting memories. Dodgers 365 Tours, the team behind the iconic Stadium Tour at Dodger Stadium, is responsible for creating memorable experiences for tourists and fans from around the world, while delivering lasting and meaningful interactions during the regular baseball season and beyond. Tours truly puts the 365 in Dodgers 365. Our city is home to countless attractions – but there’s only one Dodger Stadium. Essential Duties/Responsibilities:

• Create and implement new Tours programs, partnerships and ventures – both on non-gamedays and gamedays
• Manage strategic scheduling of non-standard tour types and divest from unsuccessful tour programs
• Analyze pricing for existing and new programs including developing a peer group for comparison, and develop reporting and systems to evolve Tours programming
• Represent the Dodgers at tradeshows, sales missions, meetings and events, acting as a liaison to deepen customer or potential client relationships to identify strategic opportunities to increase revenue
• Develop and analyze reporting and systems to track financials to budget and create new proformas to vet new programs or events
• Manage scheduling of operations and tour guides including weekend non-gameday Stadium Tours and Pregame Tours
• Create and develop weekly Tour Guide schedule, create and evolve staffing systems and structure
• Work with Senior Manager, Tours to hire department staff including on call tour guides and leads, develop training materials and execute training sessions
• Collaborate with our Dodgers 365 Team to oversee Tours in tandem with Dodger Stadium public and private events
• Collaborate with internal departments including Security, Guest Services, Stadium Operations, Merchandise, Catering/Concessions to ensure smooth execution of events
• Work with prospective Tour Customers and groups to plan and schedule Stadium Tours and other offerings
• Respond to all public and private tour inquires to ensure the highest level of customer service
• Perform related duties as assigned

Basic Requirements/Qualifications:

• Bachelor’s Degree, or education equivalent, preferably in the Hospitality or Tourism related fields
• Minimum 3 years previous experience in hospitality, events, or the travel and tourism industry
• Availability to regularly work weekends, and a nontraditional schedule working during the day and evenings, including holidays and overtime as needed
• Bilingual – Spanish, Japanese or Korean a plus
• Must be comfortable speaking to large and diverse audiences
• Experience, knowledge and interest in baseball, and prior sports industry or stadium or arena venue experience preferred
• Ability successfully design and implement cross-functional projects
• Possess excellent reasoning, problem-solving, creative thinking, and communication skills
• Ability to perform duties independently under general, minimal supervision with specific assignments
• Experience working with and managing Union Staff a plus
• Possess high degree of discretion, integrity, professionalism, and accountability
• Maintain high levels of safety and customer service standards at all times
• Proficient computer skills in Microsoft Office including Word, Excel, Power Point, and Outlook
• Minimum physical requirements: Able to travel to, and move throughout, various areas of the ballpark stand for prolonged periods of time; navigate stairs; and be able to lift and transport up to 25 pounds

Current Los Angeles Dodgers employees should apply via the internal job board in UKG by following these prompts: MENU > MYSELF > MY COMPANY > VIEW OPPORTUNITIES > select the position > CONSENT > APPLY NOW LOS ANGELES DODGERS LLC is firmly committed to providing equal opportunity for all qualified applicants from every race, creed, and background. The Organization is also firmly committed to complying with all applicable laws and governmental regulations at the state and local levels which prohibit discrimination. LOS ANGELES DODGERS LLC considers all applicants without regard to national origin, race, color, religion, age, sex, sexual orientation, disability, military status, citizenship status, pregnancy or related medical conditions, marital status, ancestry-ethnicity, or any other characteristic protected by applicable state or federal civil rights law. The Immigration Reform and Control Act requires that the Organization obtain documentation from every individual who is employed, which verifies their identity and authorizes their right to work in the United States. LOS ANGELES DODGERS LLC is committed to the full inclusion of all qualified individuals. As part of this commitment, LOS ANGELES DODGERS LLC will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact TalentRelations@ladodgers.com.
Skills
Preferred

• PUBLIC SPEAKING
• ORGANIZATIONAL
• TIME MANAGEMENT
• MULTITASKING
• LEADERSHIP
• CUSTOMER SERVICE
• COMMUNICATION

Behaviors
Preferred

• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Leader: Inspires teammates to follow them

Motivations
Preferred

• Goal Completion: Inspired to perform well by the completion of tasks
• Self-Starter: Inspired to perform without outside help
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization