Robot Logistics Coordinator

Job Type: Location Type: On-site

 

This is an excellent opportunity for the right person to design your career in the Robotics / AI space and to learn our business from the ground up.

Our Logistics team members, in partnership with our Vice President of Robots & Fleet Management, Robotics Repair, Deployment and Customer Success teams, serve as the vibrant, AI driven, backbone for our delivery, onboarding and exceptional client experience.

SoftBank Robotics, is a leader in AI and workforce automation. We are seeking passionate and dynamic AI natives, who are looking to launch a career with a global leader. The Logistics Coordinator role is an exceptional hands-on opportunity to join a fast-growing team that is focused on shaping the future.

Your native Generative AI skills will be challenged as we seek to grow and expand our operations by leveraging your knowledge of, and the power of, AI and AI agents to facilitate the delivery of artificial intelligence and robotics to our clients around the world.

Automation is the technological shift that we are leading and this is an opportunity for you to grow your career by being hands-on and doing everything from packing and preparing robots for shipment to developing new processes, policies and AI agents that streamline our operations.

The ideal candidate is: (1) passionate and disciplined about processes and routines, (2) committed to excellent communication and efficiency, and (3) has a keen eye and the native AI skills to develop process improvements and spot (and demonstrate) ways to use generative AI tools such as ChatGPT to improve the speed of, and bring efficiency to, all of our operations.

At SoftBank, we make robotics personal. We know the future of work lies in robotics and AI, with the potential to make our lives more productive, meaningful, and filled with joy, excitement, and wonder.

It all starts with the right team and the right technology, enhancing how robots learn, interact, and connect with people.

Elevating humanity through robotics: At SoftBank Robotics, we’re committed to leveraging collaborative robotics to elevate human work. Our robots are designed to help. We’re here to make sure they help the right way, enriching the human experience-how we work, how we learn, how we connect, and how we grow.

The Logistics Coordinator works closely with our Vice President of Robots & Fleet, as well as our Sales, Marketing, Deployment, Customer Experience and other internal teams and external customers to anticipate and position inventory in the right locations, at the right time, while keeping the stakeholders informed.

You will get the opportunity to apply your native AI skills while learning our business at many levels – while being part of a start up environment with an “owner” mindset.

At SoftBank Robotics, we all pitch in to do what is needed to create a work environment, efficient team and exceptional client experiences that we are all proud of.

Responsibilities include:

• Leverage your Native Generative AI skills to help our Vice President of Fleet bring AI agents into the work place
• This is a hands-on position with a good amount of physical activity, balanced with desk work
• This position requires someone who sees opportunities for improvement and takes an “owner” mindset to design and bring work improvements to the V.P. using the tools that we already own (eg: ChatGPT; SAP; Hubspot; Slack workflow automation; Notion)
• Must be a team player – a quick learner – high energy – and have the mindset and discipline of a collegiate rowing team member
• Alignment between warehouses, including supply coordination, stock transfers, inventory control
• Inventory health management – turnover analysis, demand planning, cycle counting and twice-yearly physical inventory
• Process documentation, improvement, and monitoring to ensure efficiency and accuracy
• Warehouse supply coordination in consultation with multiple on-site teams
• Reporting and analysis of data from demand planning software, WMS systems, and other platforms.
• Coordinating with third-party warehouse staff to support scaling and improve internal efficiencies.
• Root cause analysis (5 Whys / 8D / other methodology)
• Receive, count, and stock spare parts and finished goods shipments
• Log all received shipments in SAP Business ByDesign and Salesforce
• Create shipments (LTL, parcel, TL) in support of internal and external customer orders
• Create event and trade show shipments and recoveries
• Conduct weekly cycle counts and twice-annual physical inventories
• Assist in the reverse logistics processes (RMA) with the Customer Care team
• Follow all products in transit to ensure timely delivery
• Create customs documents for international shipments, ensuring compliance with customs regulations
• Create and run reports in SAP and Salesforce to assisting with inventory analysis and monthly demand planning cycles
• Help to create and maintain a safe, clean and welcoming work environment
• Other activities as may be required from time to time to support the entire team
• Physically pack/unpack and palletize shipments for QC inspection and deliveries to customers
• Doesn’t mind switching between tasks often from desk to physical work depending on the volume of shipments on a given day

Requirements

• Holistic thinking – ability to follow a process, and consider it’s preceding and following steps, and their gaps and impacts.
• Technology proficient – able to learn new tools and experiment in their implementation (including AI tools, new software, etc.)
• Ability to synthesize information, distill findings, and present in a manner appropriate to the audience.

The logistics and supply chain team, on a daily basis, is involved in receiving and shipping both large and small parcel shipments, importation, stock keeping, pick and pack, etc. The person who is appropriate for this role will be able and willing to step in to these tasks as required for the daily workload and as a way to learn about our processes and business needs.

While no single candidate may embody all the qualifications below, an ideal candidate will possess many of the following skills and abilities:

• The ability to lift 30-40lbs unassisted
• Proficiency in Excel, as well as familiarity with other general office technologies.
• Previous warehouse, logistics, supply chain experience preferred.
• Strong written and verbal communication skills
• General familiarity with parcel and freight shipping, DOT/IATA hazmat regulations
• Japanese, Spanish or Mandarin proficiency is welcome
• While 1-3 years logistics or supply chain experience may be helpful; naivete’ and native Gen AI skills may be ideal
• ERP and/or CRM experience (SAP and Salesforce preferred)
• Strong written and verbal communication skills
• General proficiency in Excel, PowerPoint, and Word
• A focused and proactive mindset
• Proven track record as someone who enjoys working with a team – we give bonus points and promotion opportunities for strong team members who bring solutions to the V.P. of Fleet where you see opportunities to replace your role through the use of our pre-existing systems and using stand along (not integrated) generative AI programs that you have developed using ChatGPT, Slack automation, Notion, SAP, Paylocity and Hubspot.

Position specifications:

• Hourly rate: $24-$28/hour based on experience level, location and demonstrated generative AI capability
• Benefits: This is a fully benefited position (medical, dental, vision) with a generous PTO program and easy access to mass transit

SoftBank Robotics America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, SoftBank Robotics America will also consider for employment qualified applicants with arrest and conviction records.

Salary Description

$24-$28/hour based on experience