WHD – Sales Account Manager

Job Type: Location Type: Not Specified

 

Job Summary:

The Sales Account Manager is responsible to market and create new opportunities with new and existing customers, as well as, to provide account maintenance and increase profitability with existing customers.

Duties and Responsibilities:

Specific responsibilities include but are not limited to:

1. Responsible to coordinate activities and maintain communication for all business and serve as primary customer contact for customer’s plants, purchasing, proto and technical centers.
2. For all existing customer’s business projects of Wire Harness, SRC, Fuse Box, Relay Box, Connectors, Battery State Sensors, etc., do profitability and Furukawa’s return on investment analysis to propose ideas to improve profitability. Proactively seek opportunities for improvement on business profitability and execute the coordination for implementation.
3. Continue assess customer’s needs of localized manufacturing and supply and communicate regularly to supervisor/management.
4. Maintain and assist Company’s ability to meet the annual budget targets, sales targets by incorporating emerging and developing customer needs to meet the overall business plan.
5. Integrate engineering support from OHIO/Michigan, plants in Mexico, FAS/FEC in Japan, Furukawa overseas plants, customer service, logistics, product design function within the North American subsidiary and act as a liaison/ facilitator between sales, procurement, production management, production control, product engineering, quality departments and Sales, Design, R&D and all related departments of the parent company.
6. Update all the supplier information in Customer’s Portal for their procurement team to be aware of our current status and ability to support their production plans.
7. Manage various functions of Customer’s Portal, including quote and tooling summary submissions.
8. Receive and respond to customer requests for quotation via the quotation process business standard.
9. Conduct periodic contract review upon receipt of customer purchase orders and contracts via the exclusive Japanese (parent company Furukawa’s) contract review department standard.
10. Communicate the award of new business contracts with off shore counterparts in Japan via the new business notification department standard.
11. Establish and maintain strong relationships with customers.
12. Maintain knowledge of customer’s current personnel, policies, procedures and systems.
13. Visit customers regularly to demonstrate and present product(s) and company capabilities. Develop and update customer’s knowledge of the product(s).
14. Execute successful launch of new product line of new business.
15. Assist in maintaining existing and potential business relationships. In cases of recall, coordinate resources to come up with least risk carrying solutions to the customers.
16. Address customer inquiries/concerns regarding shipping and/or quality issues.
17. Interface with accounting, HR and conduct and secure lateral support for better analysis from other account managers of Detroit 3 makers when necessary.
18. Procure and supply market data to support costing and pricing activities to improve profitability.
19. Negotiate pricing, cost reductions, payment terms and trade terms with customers.
20. Maintain regular customer interface through email communications and visitations.
21. Target specific programs and products based on our capabilities and the customer’s business plan.
22. Proactively engage in activities necessary to meet annual company and department goals and objectives.
23. Provide reports of activities, as needed, to management.
24. To ensure winning profitable business cases by getting quotation approval from FEC/FAS through required process such as JKK, and also help and support other sales representatives to do the same (getting quote approval thru JKK) as necessary.
25. Compile monthly acquisition reports.
26. Coordinate activities and communicate effectively with parent company in Japan and other subsidiaries on various tasks, duties, and requests which we receive and we need from them.
27. Communicate & effectively manage cross functional teams to meet customer and corporate goals.
28. Help and assist other sales reps and department crew on issues they need support and involvement of FEC/FAS Japan and other facilities.
29. Act as a liaison between subsidiaries of the parent company in China, Thailand, Philippines, Vietnam, Mexico, Brazil, UK, etc.
30. Support all potential business avenues with OEMs and Tier-1.
31. Other duties as assigned.

Knowledge, Skills, and Abilities:

1. Experience preparing customer quotes and contracts.
2. Excellent oral and written communication skills.
3. Excellent time management skills.
4. Motivated & detail oriented.
5. Ability to work effectively in a team environment.
6. Availability for occasional travel.
7. Must have flexibility to work non-standard work week when required.
8. Proficient using MS Office.
9. Strict adherence to company policies, procedures and standards is required.
10. Ability to function in an international working environment.
11. Ability to learn computer-oriented inventory management systems, and customers’ account management systems.
12. Must have valid driver’s license.

Education and Experience:

1. Bachelor’s degree, or equivalent experience in sales/account management.
2. Experience calling on automotive OEM, Tier 1, & 2 customers.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job,

1. the employee is regularly required to talk and hear
2. the employee regularly is required to sit; stand; walk; use hands to finger, handle or feel, and reach with hands and arms
3. requires manual dexterity sufficient to operate standard office equipment
4. the position requires the ability to occasionally lift up to 30 pounds
5. specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
6. must be able to travel (domestic and international) via vehicle and plane