Door-Side Customer Service Agent (NH)

Job Type: Location Type: Not Specified

 

Position Objectives:

This position will support the Customer Service and Door-Side operational functions for San Francisco, CA. Door-Side Customer Service Agent will ensure safety during the boarding process.

What You’ll Do

• Door-Side:

1. Observation and Attention to Details: spot suspicious activities, challenge unusual situations, and always stay vigilant of surroundings.
2. Communication: clear, respectful, following the chain of commands when communicating with different channels.
3. Conflict Resolution: ability to de-escalate situations calmly and professionally.
4. Physical Fitness: ability to stand for long hours and able to handle aircraft door opening/closing.
5. Technical Skills: use of radios, operating jet bridge.

• Customer Service

1. Collaborating with airline teams and fellow agents to ensure smooth operations.
2. Delivering excellent customer service under pressure in a dynamic terminal setting.
3. Making clear announcements and providing directions.
4. Assisting Passengers at check-in counters.
5. Verifying travel documents and complying with airline and TSA protocols.

Requirements

What You Bring

• Fluent English communication skills

• Strong verbal and written communication; active listening skills

• Computer literacy and fast, accurate data entry

• Calmness and solution-focus under pressure

• Physical stamina to stand for extended periods and move throughout the terminal

• Authorized to work in the U.S. and able to pass a background check and drug screening

Bilingual ability preferred in one of the following languages:

• Japanese

Schedule

• Must be available to work at least 4 days per week, including weekends and holidays

• Shifts may include early mornings, afternoons, evenings, or nights

Benefits

Pay & Benefits

• Hourly Pay: $23.15 per hour + Shift Premium B ($1)
• Fully Paid Medical, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off
• Uniform Provided
• Paid Training
• Parking Discount or Clipper Card
• Referral Bonus
• Cell Phone Plan Reimbursement