Assistant General Manager

Job Type: Location Type: Not Specified

 

Job Description

The Assistant General Manager supports the General Manager in overseeing daily operations across all HGV towers at Hilton Hawaiian Village, including Lagoon Tower, Kalia Tower, Grand Waikikian, and The Grand Islander. This role ensures operational excellence in front office, housekeeping, engineering, and guest services, while fostering strong partnerships with hotel shared services. The AGM drives team engagement, guest satisfaction, and financial performance, and serves as acting General Manager when needed.

Here’s why you’ll love it here – We offer an excellent benefits package to our full-time Team Members that include:

• Salary Range: $110,000 ~ $125,000 per year
• This position is eligible for a corporate bonus.
• Medical, Dental, and Vision insurance from Day One
• Financial Wellness – 401k plan with company match, Life insurance, Company stock purchase program
• Team Member Travel Program – enjoy discounted rates at incredible properties around the globe
• Flexible PTO plan for managers and above that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones.
• Team Member Recognition and numerous learning and advancement opportunities to fuel your professional growth…and more!

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

Additional Responsibilities Include:

• Lead and support department heads in resort operations.
• Ensure high standards of service and guest satisfaction.
• Collaborate with Hilton Hawaiian Village shared services (e.g., PBX, housekeeping common areas, maintenance).
• Monitor financial performance and assist in budget planning and forecasting.
• Oversee HR practices including recruitment, performance management, and labor relations.
• Maintain compliance with brand standards, QA inspections, and internal audits.
• Support long-term capital planning and reserve projects.
• Build strong relationships with Sales, Marketing, and Rental teams.
• Represent the General Manager in their absence.
• Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now.
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members.

To fulfill this role efficiently, you must possess the following minimum qualifications and experience:

• Associate’s degree/College Diploma
• 3+ years in a leadership role within a 600+ room resort/hotel.
• 3+ years of management experience
• Strong financial acumen and operational oversight.
• Proven ability to lead cross-functional teams.
• Excellent communication skills – verbal and written.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Bachelor’s Degree or higher
• CHA, CHHE, CHM, or CRDE certifications
• Experience in unionized environments and timeshare operations.
• Familiarity with guest satisfaction platforms.
• Prior work with ownership/asset management.
• Japanese language proficiency – verbal and written.

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.