DMC Corporate Senior Staff

Job Type: Location Type: On-site

 

JTB USA, Inc., a US subsidiary of JTB Corp., has grown from a travel information service bureau for Japanese travelers to the US to a full-service travel management company meeting the needs of all travelers. Today, with access to a worldwide network of affiliates, JTB USA provides global travel management services for business and leisure travelers in the US markets.

JTB USA ,Inc.

Job Description

Position:

Senior Staff

Date:

December 2015

Division:

DMC

Report to:

Manager

Department:

DMC Corporate

Direct Reports:

n/a

FLSA Status:

Non-Exempt

Job Rank:

B

Remote Work Status

n/a

Pay Grade:

n/a

Location:

JC

Competency Requirements:

Level II Specialist

GENERAL POSITION SUMMARY

This position is responsible for providing a wide range of administrative functions, organizational activities, and communications-oriented duties executed in order to coordinate the efficient and cost-effective performance of Planning and Operation.

ESSENTIAL JOB FUNCTIONS

Assen & Emergency Control (% of Time Spent: %)

• Issues and mails out Voucher for some Suppliers.

• Issues 2nd and past due invoices (determination and payment request of sales price and refund amount).

• Prepares itinerary and other documents for group guides and escorts.

• Assists group onsite operations when necessary (hotel check-in, restaurant assist, bus dispatch, etc.).

• Handles each accident at the time of occurrence and reports to Management.

• Makes modifications such as trip schedule changes (Delays, Return to Japan).

• Makes calls to Emergency Contacts in Japan.

• Manages irregular incidents such as flight delays, cancelations, and other irregularities under Management supervision.

• Reports to related agencies and suppliers in a timely manner.

• Answers questions from clients regarding various matters and inquiries, etc.

• Settles A/R as needed

• Solves customer issues and complaints and makes summary reports to superiors.

• Provides feedback and makes suggestions on solutions on issues and communicates with related internal departments for improvement.

• Provides feedback to related suppliers.

• Reports customer feedback to Management.

• Promotes on-tour sales and controls A/R for the sales.

• Controls guide service quality.

Expansion of our Market & Profit (% of Time Spent: %)

• Proposes sales material and increases the profits.

• Assists and accompanies with the specific group.

Other Duties

• Seeks constant improvement, more efficient and less expensive ways and means in work processes.

• Performs special projects and other miscellaneous duties as assigned by your superiors.

• Maintains high ethical standards in the workplace.

• Reports all irregular issues and problems to your superiors for solutions.

• Maintains good communication with your superiors, office staff members and outside contacts.

• Complies with all company policies and procedures.

• Responsible for maintaining a clean and safe working area.

Supervisory Responsibilities: N/A

MINIMUM QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• Possesses 1-2 years of experience in the travel industry, or equivalent skills, in one’s expertise.

Skills and Knowledge

• Possesses basic knowledge and skills to perform day-to-day responsibilities but requires close supervision.

Certificates and Licenses

• Driver’s License

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential job functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Working Hours:

• Normal business hours between 8:45 a.m. to 5:00 p.m.,

• May be required to work after normal business hours and weekends.

Working Environment:

• Work is performed in an air-conditioned office environment.

• Work can be performed remotely but may be required to report to the Los Angeles Office two times per month or as required.

• Infrequent (two times per year) domestic travel by air is required.

• Subject to varying atmospheric conditions, up to and including, noise, pollution, dust, fumes and vehicle exhaust.

Equipment Used:

• General office equipment including phones, fax, copier, personal computer, scanner, etc.

• Software includes the use of Windows operating system, MS office, SABRE, CONCUR, DEEM.

PHYSICAL AND MENTAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• While performing the duties of this position, the employee is required to frequently sit and occasionally must stand, walk, use hands and fingers, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

• Specific vision abilities include the ability to read and analyze data in hard copy and on a computer screen, measure or identify using eyesight and adjust vision focus.

The mental demands described here are representative of those that must be met by an employee to successfully complete the essential job functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• While performing the duties of this position, the employee is required to show mental stamina for problem solving and dealing with stressful situations; prioritizing multiple tasks, ability to recall and recreate detailed conversation or events, interpret, and apply oral/written instructions; remain alert and coherent to take action in stressful conditions.

The above information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not intended to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add, revise, or delete information in this description.

Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

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