Senior Director of Human Resources

Job Type: Location Type: On-site

 

Who are we:

We are part of the Wonderfield Group which includes the YO! Taiko, Bento, AFC Sushi, and SNOWFOX/SNOWFRUIT brands – we operate more than 1500 kiosks, and 60 restaurants, our grab-and-go sushi is available in over 3,700 locations and we have 50 major retail partners. Our key markets are the USA, Canada, and the UK with additional geographic presence in Europe and Australia. Our JFE Franchising, Inc. brands are:

SNOWFOX – the franchisor of over 1,000 full-service sushi kiosks in 25 states throughout the continental U.S., Hawaii, and Alaska.

SNOWFRUIT – the franchisor of over 1,000 fresh cut fruit and vegetables throughout the U.S. – Refreshingly, Crips and Flavorful!

Our Purpose:

We Believe in Better Food for Everyone, The Japanese Way…

We continue to capitalize on consumer trends, spearheading category growth by bringing our proposition to more people around the world across more channels, in more locations, on more occasions, and in more innovative ways. We are committed to purposeful progress and profit for the benefit of our people, our communities, and our planet and we have a clear ESG strategy that delivers progress against nine UN sustainability development goals.

Our Values:

Own it

We are accountable and make no excuses – We always look to improve. We take the initiative and are courageous and confident.

Care about it

We do the right thing, avoiding unnecessary shortcuts- We act with integrity and respect our communities, people, and our planet.

Make it Exceptional

We build relationships and make people smile- We say thank you – We’re positive and kind

Win Together

We’re open-minded and inclusive. We communicate clearly. We take time to look out for others and celebrate the good stuff.

Overview of the role

The Senior Director of Human Resources provides strategic leadership and operational oversight for all HR functions across Wonderfield Houston. This role is responsible for designing and executing people strategies that support a multi-location organization while ensuring consistency, compliance, and cultural alignment across corporate and field operations.

Serving as a trusted advisor to executive leadership, the Senior Director of HR drives scalable HR solutions that align people, performance, and culture with business objectives and long-term growth.

Key Accountabilities

1. Operational HR Excellence

• Lead and standardize HR operations across all locations, ensuring consistency and efficiency
• Oversee HR infrastructure, policies, systems, payroll coordination, and reporting accuracy

2. People & Culture

• Champion Wonderfield Houston’s values and foster a culture of accountability, inclusion, and engagement
• Lead employee relations strategy, including investigations, corrective action, and conflict resolution
• Ensure consistent and fair application of policies while balancing business needs and employee experience

3. Leadership & Talent Development

• Design and implement leadership development programs for managers and senior leaders
• Lead performance management frameworks, including goal setting, evaluations, coaching, and PIPs

4. Compliance, Risk & Governance

• Ensure compliance with federal, state, and local employment laws across all jurisdictions in which the company operates
• Serve as the primary HR partner to Legal on investigations, claims, audits, EEOC matters, and litigation
• Oversee handbook updates, policy governance, and compliance training
• Proactively identify and mitigate employee-related risks across the organization

What you’ll need

• Bachelor’s degree in human resources management, or equivalent experience preferred.
• 12-18+ years of progressive HR experience, with:

5-8+ years in senior leadership

Prior experience already at Director level

Clear evidence of enterprise or multi-function impact

• Strategic & systems thinking
• Employment law & risk mitigation
• People leadership & coaching
• Data-driven decision making
• Strong knowledge of labor and employment laws.
• Strong communication and leadership skills.

What’s in it for you?

• We’re committed to building inclusive Teams and giving our people the opportunity to grow their careers alongside us
• Employer Paid Health Insurance: Medical, Dental, Vision, and Life Insurance
• 401 (K) Profit Sharing Plan
• Hybrid work environment
• Paid Time Off (PTO) & 13 Paid Holidays
• Fitness stipend
• Book allowance
• Tuition reimbursement and professional development assistance
• Training/Advancement Opportunities

JFE Franchising, Inc. is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is made available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.