Assistant Manager, eCommerce

Job Type: Location Type: Not Specified

 

Who We Are

Tatcha is a skincare brand rooted in timeless Japanese wisdom, offering transformative yet kind-to-skin formulas that marry Japanese botanicals with clinical ingredients. Our formulation philosophy is informed by the Japanese concept hinou dokon, which means “skin-mind same root”-an acknowledgement of the powerful connection between the skin and the brain. Guided by the mission to care for people through their skin, Tatcha takes a holistic approach to skincare from concept to formulation to clinical evaluation, offering skincare rituals that benefit both skin and mind, while emphasizing the importance of mindfulness to skin health.

What We Need

We are looking for an Assistant Manager, eCommerce to join our dynamic, fast-paced team in San Francisco. In this role, you will be a critical member of the DTC team that will create exceptional eCommerce customer experiences. This role executes the monthly DTC commercial strategy by aligning cross-functional teams and managing coordination, site merchandising, content updates, and promotional execution. The ideal candidate will have eCommerce experience, be incredibly detail oriented and comfortable working and influencing cross-functionally.

Key Responsibilities

• Execute day-to-day site merchandising, including digital catalog management, category rankings, upsell/cross-sell strategies
• Own site search program management, promotional setup, gifting experiences and content updates on Shopify
• Own the Wrike intake system, managing and prioritizing e-commerce requests to ensure efficient cross-functional workflows.
• Drive close ways of working with Creative and Marketing teams to support campaign execution, including creative briefs, asset approvals, timelines, and launch readiness.
• Provide operational support for Klayvio and TikTok Shop channels
• Gain familiarity with basic in-stock and sku sales reporting, drawing own conclusions to make site merch recommendations and inventory actions
• Partner with Technology and Development teams to UAT new site functionality
• Project-manage cross-functional e-commerce initiatives to deliver on time and to leadership expectations.

Who You Are:

• Experience in a direct-to-consumer business
• Passion for ecommerce and how businesses operate
• Highly organized, strong time-management skills and the ability to manage multiple competing priorities
• Exceptional attention to detail
• Data driven
• Proactive problem solver who learns quickly, takes ownership, and has a strong bias for action
• Excellent written and verbal communicator
• Relationship-driven team player who enjoys partnering cross-functionally to get things done
• Positive, adaptable, and action-oriented mindset
• Enjoys working in a fast-paced environment

Qualifications

• Bachelors degree or equivalent experience in Business, Marketing or a related field
• 2+ years of experience in Shopify Plus
• HTML knowledge
• Strong technical skills with both MS Office (specifically Excel and PowerPoint), G-suite applications, and Wrike/project management systems
• Bonus – 1+ years experience in Klayvio and TikTok Shop

The Details

The expected base salary range for this position is $70,000 to $80,000. The exact base pay is determined by various factors including experience, skills, education, geographic location, and budget.

This position is also eligible for participation in the company discretionary bonus plan based on personal performance and company results. Tatcha offers a competitive benefits package to eligible employees, including medical insurance, dental insurance, vision insurance, life insurance, accident insurance, critical illness insurance, disability insurance, retirement savings plans and company match, paid family leave, education-related programs, paid time off, and paid holidays. #LI-BH1

Tatcha is committed to diversity and inclusion to drive its business results and create a better future for all employees, global consumers, partners, and communities. If you are an individual with a disability and need an accommodation in order to apply for a job listing, please contact us at careers@tatcha.com.

Applicants and employees are protected from discrimination under Federal law. The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment during normal business hours at establishment by appointment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disability.

Protect yourself against fraud and identity theft. It is always recommended to apply to our open positions directly via our career page located at www.tactcha.com/careers. Tatcha will never ask applicants for their financial or banking information prior to hire. If you have questions, please reach out to us directly at careers@tatcha.com.

Note: This job description is not exhaustive and may be amended to include other duties as assigned by the management team.