Key Holder

Location Type: Not Specified

 

International Shoppes is all about delivering the best service and product assortment to the traveling public since 1951.

We are currently located in New York’s JFK International Airport; Terminals 1 and 5, Washington DC’s Dulles International Airport; Terminal B, Baltimore’s International Thurgood Marshall Airport; Concourse A-B, Connecticut’s Bradley International Airport; Main Terminal, Houston’s George Bush Intercontinental Airport; Terminal D and our newly acquired operations, Daniel K. Inouye International Airport (HNL) in Honolulu and Kahului Airport (OGG) in Maui.

Our Corporate office and warehouse is located in Valley Stream, NY.

Summary:

Keyholders are responsible for the opening and closing operations of designated areas at JFK Airport. Work with Terminal/Department management and associates to drive sales and ensure high levels of customer service.

Responsibilities:
• Manage the store in the absence of management, demonstrating outside sales and customer service.
• Mentoring sales associates in generating sales, store housekeeping, loss prevention, merchandising, pricing, cash register operations (POS).
• Adhere to U.S. Customs regulations and all company policies and procedures.
• Ensuring client concerns are solved professionally
• Act as role models of professionalism, ethical behavior and effective decision making at all time.
• Delegating tasks and following-up to ensure task completion.
• Motivating associate to perform at a high level
• Training employees to interact with clients in a professional manner

Education & Experience:
• Minimum of three (3) years of retail experience
• Minimum of one (1) year of previous customer service or selling experience
• Ability to work in fast-paced environment
• Excellent Interpersonal Skills (examples are: active listening, verbal communication, assertiveness)
• Bi-lingual skills a plus (Arabic, Chinese, French, Italian, Korean, Japanese, Russian, Portuguese, Turkish)

Requirements:
• Must be flexible with schedule; Evening, Weekends and Holidays are MANDATORY!
• Must present professional appearance while interacting with clients
• Must be team oriented

Must participate in semi-annual inventory
• Must pass airport security background

Physical Requirements:
• Must be able to lift up to 25lbs
• Must be able to stand and/or walk for eight hours per shift
• Must be able to bend, kneel, and stoop.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employees for this job. Duties, responsibilities and activities may change at any time with or without notice

We are an Equal Opportunity Employer