Power Platform Support & Operations – Japanese

• Job Details
• Job Title: Power Platform Support & Operations
• Work Location: Marysville, OH
• Employment Type: Full-time/Permanent
• Salary: DOE (80-100K per yr) + excellent full benefits
• Visa Support: No
• Language Requirement: English / Japanese

• Position Overview
This position is responsible for leading Power Platform support and operations for a client in the automotive industry. In addition, the role provides Microsoft 365 operational support as needed, collaborating closely with the Senior Microsoft 365 Specialist to ensure effective service delivery.

• Key Responsibilities
1. Power Platform Operations
• Daily operations for Power Apps, Power Automate (Cloud & Desktop), Power Virtual Agents, and Dataverse.
• Troubleshoot issues and coordinate resolutions, including RPA bot monitoring and runtime problems.
• Manage environment governance, including DLP policies, environment monitoring, and COE dashboard coordination.
• Handle access control and environment provisioning requests.
• Escalate complex issues to Microsoft Support as needed.
• Provide guidance to U.S. and Japan-based team members on Power Platform operations.
• Perform minor low-code improvements in existing Power Apps and Power Automate solutions when necessary.

2. M365 Operations
• Support daily M365 E5 operations, including Exchange Online, Teams, SharePoint Online, OneDrive for Business, and Microsoft Advanced eDiscovery.
• Respond to user inquiries and service requests.
• Assist in preparing monthly and quarterly operational reports.
• Handle urgent or exceptional client requests in coordination with the senior M365 specialist.

3. Cross-Border Team Coordination
• Lead and coordinate two U.S.-based team members (Marysville & Los Angeles).
• Maintain communication with 8-9 Japan-based team members.
• Serve as a bridge between English-speaking and Japanese-only members.
• Ensure alignment between on-site operations and offshore support teams.

4. Client Communication
• Maintain close communication with the client on operational matters.
• Participate in operational meetings and status reviews.
• Gather requirements and recommend practical improvements.

• Qualifications
• Minimum 2 years of hands-on experience supporting Microsoft 365 operations
• Minimum 2 years of hands-on experience supporting Microsoft Power Platform solutions
• Ability to read, understand, and modify existing Power Apps and Power Automate flows
• Experience supporting Power Automate Desktop (RPA) environments is preferred
• Understanding of Dataverse and Power Platform environment governance concepts
• Strong coordination and cross-team communication skills
• Business-level proficiency in Japanese

Preferred Qualifications
• Experience working in bilingual (Japanese-English) enterprise environments
• Experience coordinating cross-border operational teams
• Experience supporting automotive or manufacturing industry clients
• Experience leading small operational teams