Intern – Client Services

Location Type: Remote: open to residents of any country

 

Job Description:

Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society. Headquartered in San Mateo, California with more than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment. We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community.

Rakuten Advertising provides advertising technology and consumer insights to the world’s leading brands and retailers. Working with agencies and brands around the world, Rakuten Advertising unites technology, client strategy and consumer insights to deliver advertising experiences that drive increased brand awareness and marketing performance. With access to Rakuten’s diverse media properties and audiences, combined with an award-winning performance network and proprietary consumer research, Rakuten Advertising creates the right conditions to reach new customers and sustain long-lasting loyalty.

The Intern Experience: At Rakuten, we pride ourselves on giving interns a genuine, immersive experience that has a direct impact on company objectives. You will do meaningful work, and with us, you’ll be a true member of the team. We are also invested in your growth as an individual and professional. That’s why you can expect curated events such as professional development workshops, interactions with Rakuten leadership, and relationship building opportunities with other interns and professionals at the company. You can visit our company website and our Muse profile, to learn more about Rakuten’s culture and values, as well as hear from previous interns.

Job Summary:

The Client Service Intern is responsible for timely and satisfactory execution of client digital marketing programs, contributing to client satisfaction and the achievement of client and Rakuten Advertising revenue goals. This is a strong partnership role working closely with Account Managers and Clients to provide the utmost level of service.

In this role, you will gain experience managing client accounts to implement marketing strategies across multiple verticals including finance, travel, and technology; to expand market reach, increase engagement, and maximize digital marketing investments.

Key Responsibilities:

• Manage communication and act as liaison between publishers, advertisers, account managers, and clients
• Update client promotions, creative and communications as necessary
• Audit creative and placements as mandated by account team/client
• Monitor client support email/calls and respond or route inquiries appropriately
• Ensure client issues are resolved in a timely manner
• Review partnered affiliate websites to identify optimization opportunities
• Monitor projects to ensure deadlines are met
• Prepare and run performance reports
• Create prospect lists using reports and independent research

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proven track record of execution
• Technical Abilities: Must be able to quickly learn proprietary software to manage campaigns and report results. Solid proficiency with Excel for client-ready reports and presentations. Ability to learn PowerPoint and Rakuten tools and processes
• Communication Skills: Exemplary written and oral communication skills
• Detail orientation
• Attention to deadlines

Minimum Requirements:

• Currently enrolled in a Bachelor’s degree program with a focus on Business, Marketing, Communications, Economics, or a related field.
• Participation in business case competitions, marketing clubs, or student organizations that involve strategic planning or project execution.
• Experience with team projects in academic settings where you contributed to marketing research, campaign development, or presentation of findings.
• Any prior experience (even volunteer or personal projects) in content creation, social media management, or website updates.

At the time of posting, Rakuten expects the hourly rate for this role will be between $20 – $25 per hour. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location.

Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve, Always Advance – Only be satisfied with complete success – Kaizen
Passionately Professional – Take an uncompromising approach to your work and be determined to be the best
Hypothesize – Practice – Validate – Shikumika – Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction – The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! – Always be conscious of time – take charge, set clear goals, and engage your team

Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.