Director of Security – Ka Haku, a Hilton Club

Job Type: Location Type: Not Specified

 

Job Description

The Director of Security is responsible for maintaining a safe, secure, and orderly environment for guests, owners, and team members. This role supports a premier resort environment by ensuring consistent safety protocols, responsive incident management, and professional guest interaction.

HGV offers outstanding Team Member travel discount programs and much more through Perks at Work, exclusive Go Hilton Travel, HGV Getaway, and RCI Travel, opening access to discounts at over 1500+ brands and resorts. Your daily work location unlocks your specific set of benefits.

Here’s why you’ll love it here – We offer an excellent benefits package to our full-time Team Members that include:

• Salary Range: $95,000 ~ $113,000 annually
• This position is eligible for a corporate bonus
• Medical, Dental, and Vision insurance from Day One
• Financial Wellness – 401k plan with company match, Life insurance, Company stock purchase program
• Team Member Travel Program – enjoy discounted rates at incredible properties around the globe
• Flexible PTO plan for managers and above that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones.
• Team Member Recognition and numerous learning and advancement opportunities to fuel your professional growth…and more!

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

Additional Responsibilities Include:

• Responds to guest and owner concerns promptly, providing accurate information and support while maintaining a calm, professional presence.
• Ensures regular property inspections and timely reporting of safety issues, hazards, or policy violations.
• Oversees investigations and documentation related to security incidents, accidents, and claims.
• Coordinates with law enforcement, emergency responders, and internal departments as needed.
• Ensures compliance with OSHA regulations and safety policies.
• Supervises Security Officers, including staffing, scheduling, coaching, and performance evaluation.
• Supports training related to safety, emergency response, and security procedures.
• Performs additional duties and special projects as assigned.

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members.

To fulfill this role efficiently, you must possess the following minimum qualifications and experience:

• High School Diploma or equivalent
• 5+ years of related experience, ideally in large-scale security or safety operations
• 4+ years of managerial experience, preferably in security, safety, or a similar operational setting
• Strong leadership capability with the ability to motivate, develop, and engage staff in a positive manner that produces business results.
• Demonstrates problem solving, analytical and conceptual skills.
• Displays effective organizational skills, including the ability to effectively prioritize and manage multiple tasks and deadlines and manage competing priorities within a small team environment.
• Knowledge of principles and practices of security operations and management, enforcement procedures and safety practices in a hospitality environment.
• Proven experience with processing Workers Compensation and General Liability Claims.
• Ability to communicate effectively and courteously, both verbally and in writing, with guests, team members, managers and all other department staff of all ages including proper handling of emotional situations and needs.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Bachelor’s Degree or college diploma
• 7+ years of related experience
• 6+ years of managerial or director-level experience, preferably in hospitality or a similar setting
• Prior experience working in a timeshare ownership environment
• Previous experience in a luxury resort setting
• Familiarity with budgeting and operational reporting
• CPR/First Aid certification
• Voice system certification
• Bilingual in Japanese and English (read, speak, write)

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.