End User Support

Location Type: Not Specified

 

End User Support – 26-00809
Onsite in Warren, NJ
6+ Months Duration
W2 Only with NTT Data | No C2C

Job Description:
Summary/Job Purpose:
Provides IT support and responds to technical issues from end users; resolves software and equipment problems; tracks issues for timely resolution; updates users on request status. Also applies innovation and automation to optimize business operations.

Responsibilities:

• Independently troubleshoot hardware and software for end users.
• Adhere to established ITSM and other technology policies and processes.
• Adhere to routines for quality, efficiency, and security per SLA and SOC1 regulations.
• Prepare and review technical documentation for knowledge articles as required.
• Ensure compliance of application turnover documents before production.
• Resolve support tickets with minimum escalation.
• Assist in resolving infrastructure and application issues.
• Install and maintain infrastructure and desktop applications.
• Update routines for new products or methods.
• Maintain runtime performance and availability.
• Present performance metrics to the management team.
• Manage multiple tasks concurrently.
• Handle C-Level matters with discretion.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Problem Solving – Identifies root causes and resolves problems in a timely manner.
• Teamwork – Balances team and individual responsibilities.
• Judgement – Makes timely and sound decisions.
• Planning/Organizing – Prioritizes and plans work activities.
• Quality – Demonstrates accuracy and thoroughness.
• Initiative – Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities.
• Innovation – Employs original thinking and creativity
• Customer Service – Demonstrates a positive customer service attitude and adept at oral and written communication

Education and Experience Required:
Diploma/Degree & Experience

• Bachelor’s degree (B. A / B.Sc.) from four-year college or university
• 8+ years hands on experience in IT Service Desk and Field Support environments.
• Excellent verbal, written, and interpersonal skills. Must have the ability to communicate effectively with users at all technical skill levels.
• Extensive experience maintaining and troubleshooting Windows PCs and environment
• Japanese language proficiency is not required but a plus

Technical Skills Required
Experience in setup, administration and support of the following technologies:

• Azure Portal (Azure VD, Entra ID)
• Intune, including Company Portal
• M365/Exchange Admin Center
• Microsoft Teams Admin Center
• Active Directory
• Powershell
• Automation
• Endpoint Central
• Microsoft Windows 11
• Macbook support is a plus

Experience in the following system and skills:

• MS Teams Conference AV system
• Mobile devices (iPhone/iPad)
• CyberArk Endpoint Privilege Manager
• CyberArk Privileged Access Management
• GPO
• DHCP
• DNS
• Zscaler
• Okta
• Bitlocker

#LI
About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.