IT Support Specialist

Job Type: Location Type: On-site

 

• Job Details
• Job Title: Internal IT Specialist
• Client: Japanese IT company
• Working Location: Plano, Texas, USA
• Working style:Hybrid
• Employment Type: Full-time
• Salary: DOE
• Benefit: Insurance, PTO, 401K
• Visa Support: No
• Working Hours: Full-time (Occasional evening/weekend work required)
• Language: English (Required) / Japanese (Not required, but a plus)
• Key Responsibilities:
• Prepare, configure, and deploy PCs, laptops, and peripheral devices
• Perform basic network configuration and troubleshoot connectivity issues
• Manage user accounts (Microsoft 365, MFA, access permissions)
• Provide internal IT support via ticketing systems, email, chat, and in-person
• Maintain IT assets, inventory, and lifecycle tracking
• Support office IT infrastructure (Wi-Fi, printers, meeting room devices, etc.)
• Design, develop, and maintain Power Apps (Canvas and Model-driven)
• Build and manage Power Automate workflows for business and IT operations
• Gather requirements from internal teams and translate them into technical solutions
• Develop and maintain AI agents (e.g., Copilot Studio)
• Automate helpdesk processes (MFA reset, FAQ responses, etc.)
• Support workflow automation and system integrations
• Identify opportunities to improve efficiency through AI and automation
• Create and maintain technical documentation and user guides
• Contribute to process improvement and standardization initiatives
• The right candidate will possess:
• Strong internal IT support experience with a customer-focused mindset
• Hands-on experience with Power Platform solutions
• Interest or experience in AI and workflow automation
• Strong documentation and communication skills
• Ownership, accountability, and ability to work independently
• Required Qualifications & Skills:
• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
• Experience in internal IT operations (PC setup, user support, basic networking)
• Hands-on experience with Microsoft Power Apps and Power Automate
• Basic understanding of AI agents, chatbots, or workflow automation tools
• Experience supporting Windows environments and Microsoft 365
• Strong troubleshooting and documentation skills