Consultant I Domestic Relocation – US Based Remote

Job Type: Location Type: Hybrid

 

Job Description

The Relocation Consultant serves as the “navigator” of the relocation process for his/her domestic transferees. Responsibilities include, but are not limited to: administering relocation policy/program; counseling on best utilization of resources: coordinating the shipment of household goods, destination services and expense management. Ensure customer and client needs are met in a timely efficient manner through delivery of Top Block service.

• Maintains an assigned caseload, while delivering impeccable customer service to external and internal customers
• Provide primary coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement. Provide exemplary customer service to transferee and his/her family.
• Demonstrate knowledge of Cartus’ products and services in all interactions with client and customer
• Coordinate/Facilitate Cartus’ core products and services to assigned customers according to prescribed Cartus’ standards
• Recognize and identify cross-selling opportunities based on transferees needs to generate new sources of revenue
• Ensure data integrity in all Cartus systems.
• Maintain compliance with Cartus’ corporate polices, programs, and standards
• Must be fluent in Japanese and English
• Other duties as assigned; training, special projects, client presentations, etc.

QUALIFICATIONS / SELECTION CRITERIA

• College degree or equivalent preferred
• Customer service experience in multi task, call center environment
• Influential verbal and written communication skills
• Fluent in Japanese and English
• One plus year relocation, real estate or related field experience

About Us

Cartus is leaning into its essence, Where Mobility Meets Agility®. With nearly 70 years in operation, Cartus is an industry leader in global talent mobility and corporate relocation services. Cartus manages all aspects of an employee’s move across 190+ countries to facilitate a smooth transition in what otherwise may be a stressful process. The company supports hundreds of corporate and government clients-including more than a third of Fortune 100 companies-with domestic and international mobility, recruitment and talent management, outsourcing, policy consulting and DEI mobility solutions, international assignment compensation and gross-up services, remote and hybrid workforce solutions, and language and intercultural solutions. Cartus is a subsidiary of Anywhere Real Estate Inc.

Anywhere Real Estate Inc. (NYSE: HOUS) is moving real estate to what’s next. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate, Century 21®, Coldwell Banker®, Coldwell Banker Commercial®, Corcoran®, ERA®, and Sotheby’s International Realty® , we fulfill our purpose to empower everyone’s next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.

At Anywhere, we are empowering everyone’s next move – your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report.

We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:

• Great Place to Work
• Forbes World’s Best Employers
• Newsweek World’s Most Trustworthy Companies
• Ethisphere World’s Most Ethical Companies