Sr Client Service Manager

Job Type: Location Type: Hybrid

 

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

The anticipated salary range for this role is between $115,000.00 and $142,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.

Role Description

A Cash management solutions Implementation Manager’s mission is to guarantee the delivery of Cash Management services and ensuring end to end accountability. For advisory, implementation, maintenance, and support. Being a Cash Management solutions implementation Manager acts as a liaison between clients, Relationship Management, Sales Offers, Product Management and Operations teams

Role Objectives: Delivery

Be responsible for the setup of Cash Management solutions and proactively proposing solutions and anticipating client needs.

Complete all the project phases, from scoping of the Cash management solutions to the implementation of Standard and complex solutions, maintenance, and support.

Maintain regular communication with clients to keep them advised of service delivery progress and any other material issues arising.

Ensure training of clients on implemented solutions.

Ensure client’s satisfaction during the whole implementation, post-implementation, and maintenance processes.

Follow internal control framework to ensure reliability and traceability of work completion.

Report encountered issues and achievements to management.

Communicate frequently with product management team to be aware of any product updates/enhancements.

Participate ad-hoc project and create new operation flow, create manual, update agreement etc.

Support junior member, share knowledge, supervise their action, and take care of complicated request together.

Attend training sessions, seminars, and conferences to continue to learn new products & services, competitor landscapes, and more.

Qualifications and Skills
• BA/BS or equivalent experience
• 5+ years of client facing role at a major financial institution.
• Strong knowledge and actual working experience of Corporate Cash Management / Treasury services system/product implementation
• Strong team player
• Excellent communication skills both verbal and writing in English (Additionally Japanese is preferred)
• Ability to work under pressure and meet time critical deadlines.
• Ability to prioritize tasks and manage the time effectively.
• Proficient skills on MS Excel & PowerPoint
• Hybrid working: Recommend working in the office twice a week.

SMBC’s employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required.

SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.