Account Manager

Job Type: Location Type: Hybrid

 

What We Need

Corpay is currently looking to hire an Account Managerwithin our Lodging division. In this role, you will be responsible for managing high-value, multi-regional client relationships within the hospitality industry, with a focus on contract execution, operational alignment, and cost savings delivery. You will report directly to the Vice President Operationsand regularly collaborate with Operations, Finance, and hotel partners.

How We Work

As an Account Manager, you will be expected to work in a Hybrid environment with up to 25% travel as business needs require. Corpay will set you up for success by providing:

• Assigned workspace is our Miami, FL
• Company-issued equipment
• Access to internal systems, tools, and reporting platforms
• Ongoing training and cross-functional support

Role Responsibilities

The responsibilities of the role will include:

• Developing, managing, executing, and renewing hotel contracts on behalf of assigned clients
• Managing high-value client accounts with multi-regional footprints
• Tracking and identifying savings and revenue opportunities by analyzing account performance and market trends
• Developing account loyalty through presentations, product education, and service enhancement discussions
• Contributing to account management strategies by evaluating product results, identifying unmet customer needs, and monitoring competitive offerings
• Analyzing customer feedback and sharing insights with Account Management leadership
• Coordinating with Operations and Support teams to ensure SLAs are being met
• Leveraging hotel relationships to support Finance with reconciliation and collection efforts when needed
• Conducting training sessions with hotel partners on proprietary systems and procedures
• Supervising and supporting Account Coordinators assigned to accounts, when applicable
• Ensuring hotel contractual data is accurate and maintained across all required systems
• Gathering data and preparing internal and client-facing deliverables and reports
• Conducting site visits as required to support client and hotel relationships
• Delivering measurable cost savings and value for clients
• Supporting special projects and additional duties as assigned

Qualifications & Skills

• Bachelor’s degree required; Master’s degree preferred
• 3-5 years of experience in account management, customer service, or sales support
• 3-5 years travel industry experience; international experience a plus
• Strong relationship management, negotiation, and contract management skills
• Excellent verbal and written communication skills
• Strong financial acumen with high attention to detail
• Ability to manage multiple projects and priorities simultaneously
• Proven ability to collaborate with cross-functional and multidisciplinary teams
• Strong analytical, reporting, and data interpretation skills
• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint
• Excellent time management, follow-up, and organizational skills
• Bilingual or multilingual skills preferred (Spanish, French, Chinese, or Japanese)
• Positive, proactive, and solution-oriented mindset

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401(k) plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including major holidays, vacation, sick, personal, and volunteer time
• Employee discounts with major providers (wireless, gym, car rental, and more)
• Philanthropic support with local and national organizations
• Fun culture with company-wide contests and prizes

Equal Opportunity / Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency.