Account Manager – JP Bilingual

Job Type: Location Type: Remote: open to residents of specific US states

 

The Account Manager is responsible for obtaining and maintaining long-term key customers by comprehending their requirements. The Account Manager will be engaged in a variety of tasks including sales, business development, account ownership, project management, coordination, customer & partner relationship management, negotiation, partner management.

Essential Functions:
• Business Development with Global Toyota, Toyota Group and Non-Toyota companies for TTS US IT services.
• Building Proposal for key projects for Global Toyota, Toyota Group and Non-Toyota companies and aligning it as per customer need.
• Scheduling Internal/External sync with stakeholders.
• Maintaining strong relations with key personnel from Global Toyota, Toyota Group and Non-Toyota companies.
• Acquiring a thorough understanding of key customer needs and requirements.
• Expanding the relationships and business portfolio with customers by continuously proposing services and solutions that meet their objectives.
• Serve as the link of communication between key customers and internal teams.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Prepare regular reports of progress and forecasts to internal and external stakeholders.
• Manage accounts from a sales relationship perspective and be responsible for end-to-end sales cycle.
• Vendor/Partner management for Joint delivery of Services to Global Toyota, Toyota Group and Non-Toyota companies.
• Supporting team expansion initiative for technical project at client location.
• Account farming, expanding existing accounts by engaging in active discussions with customers with TTS US IT services expansion

Requirements
• Graduate or bachelor’s degree in business administration or in a related field.
• Bilingual Japanese and English with strong English communication.
• 3+ years of experience in IT industry in Account management and business expansion area.
• Ability to be client facing by interacting with our clients and their executive leadership.
• Creative problem-solving abilities and an analytic and qualitative eye for reasoning.
• Self-starter with a knack for taking initiative and “getting things done”.
• Have a passion for your work and an ability to apply that passion to both daily tasks and larger projects.
• Ability to work with a remote team via collaboration tools (Chat, Email, and Video Conferences).
• Ability to prioritize and complete multiple tasks with little to no supervision.
• Ability to work independently with substantial latitude for action and decision while maintaining focus on achieving optimal outcomes as part of a collaborative development effort.