Account Specialist

Industry: EEO5- Admin support workers

Company: Silmid Limited

Do you have a passion for providing the absolute best service to your clients? Are you ready for a great career with a 64-year-old aerospace company who continues to grow? Do you happen to speak Korean, Japanese or Mandarin? Then I want to talk to you!

Who We are:

GracoRoberts headquartered in Arlington, TX is proud to be the single largest and most technically focused specialty chemicals distributor to serve the global aerospace market.

SALARY: $52,000-$55,000yr

Summary:

As an ambassador for our customers and their experience with GracoRoberts, the Account Specialist is responsible for wowing the customer at every touchpoint throughout the customer buying journey, while balancing the needs of the organization.

What You Will Do Everyday:

• Enter and deliver quotes, design projects, sample requests, customer purchase orders and confirmations, ship date, and status.
• Obtain and review customer Quality Clauses and keep Customer Profile updated.
• Enter new accounts and out-of-system quote requests for pricing and availability into company ERP system.
• Process and run customer reports to analyze and ensure all customer commitments are fulfilled on time and as promised.
• Pull and supply any requested paperwork and partner with Technical Account Manager for issues regarding product, price and/or service delivery process.
• Conduct proactive telemarketing and/or customer relations calls to educate, promote and register customers on our e-commerce website.

Requirements:

• Excellent verbal and written skills with full competence and experience in Office Suite.
• Well-developed time management and organizational skills to balance team and individual responsibilities.
• Minimum of one years’ experience in similar account management experience or directly interacting with customers an entering data with high accuracy.
• College degree (preferred).
• Speaks Korean, Mandarin or Japanese a big plus!

Work Authorization/Security Clearance Requirements/Equal Opportunity Employer

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

GracoRoberts is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. GracoRoberts makes hiring decisions based solely on qualifications, merit, and business needs at the time.

DURING THE APPLICATION PROCESS YOU WILL BE ASKED SEVERAL VOLUNTARY QUESTIONS RELATING TO THIS

Ethnicity and Race Definitions

• Hispanic or Latino – A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish
  culture or origin regardless of race.
• White (Not Hispanic or Latino) – A person having origins in any of the original peoples of Europe, the Middle
  East, or North Africa.
• Black or African American (Not Hispanic or Latino) – A person having origins in any of the black racial groups
  of Africa.
• Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) – A person having origins in any of the
  peoples of Hawaii, Guam, Samoa, or other Pacific Islands.
• Asian (Not Hispanic or Latino) – A person having origins in any of the original peoples of the Far East,
  Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea,
  Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam.
• American Indian or Alaska Native (Not Hispanic or Latino) – A person having origins in any of the original
  peoples of North and South America (including Central America), and who maintain tribal affiliation or
  community attachment.
• Two or More Races (Not Hispanic or Latino) – A person who identifies with more than one of the above five
  races.
  Protected Veteran Definitions
• Disabled Veteran – one of the following:
  o a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for
  the receipt of military retired pay would be entitled to compensation) under laws administered by the
  Secretary of Veterans Affairs; or
  o a person who was discharged or released from active duty because of a service-connected disability.
• Recently Separated Veteran – any veteran during the three-year period beginning on the date of such veteran’s
  discharge or release from active duty in the U.S. military, ground, naval, or air service.
• Active Duty Wartime or Campaign Badge Veteran – a veteran who served on active duty in the U.S. military,
  ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been
  authorized under the laws administered by the Department of Defense.
• Armed forces service medal veteran – a veteran who, while serving on active duty in the U.S. military, ground,
  naval or air service, participated in a United States military operation for which an Armed Forces service medal
  was awarded pursuant to Executive Order 12985.