Assistant Manager – Household Goods

Industry: Household Goods

Company: Nippon Express USA

Overview

Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world.

Nippon Express U.S.A., Inc. (“NEU”) was incorporated in New York in 1962 as a fully owned subsidiary of NX. NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock. NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees. NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.

Responsibilities

Purpose:

Coordinate activities daily. Leads staff (Driver, HHG Helper etc.) on the appropriate Household Goods moving team.

Essential Duties:

• Lead and coordinate with a moving team preparation and movement of customer household goods
• Customer relations
• General Business support including Japanese/English translation
• Management of moving team to ensure packing, removing, and loading of the customer’s belongings
• Ensure unloading, placing in proper location and unpacking of the customer’s belongings
• Maintain a good working relationship with customers on site basis
• Establish and maintain a professional working relationship with drivers
• Make sure all documentation relating to the shipment has been properly filled out.
• Supervisory Duties

Note: This job description indicates the general nature and level of the work being performed by employees in this job. It is not intended to be an exhaustive list of all tasks, duties, and qualifications of employees assigned to this job. Incumbents may be asked to perform other duties as required. Percentages are approximate and may vary based upon the specific job requirements at each location.

Qualifications

Minimum Requirements:

• High school diploma or equivalency certificate or significant or relevant or appropriate working experience.
• Approximately two years department or industry experience
• Able to read, write and speak in English and Japanese
• Good driving history
• Knowledge of material handling, warehouse operations and transportation systems
• Knowledge of OSHA safety rules
• Knowledge of inventory control procedure
• Knowledge of distribution center operations
• Understand quality control programs
• Knowledge of domestic and international transportation regulations
• Physical Requirements:
  • Must be able to perform driving and physical moving necessary for the position.
  • Available and capable of overnight travel

Organization Relationships:

Will work with all levels in the organization.

Work Environment:

(With or without accommodations) This position is predominantly sedentary office work, which involves sitting, typing, filing, and conversing on the phone. But it is required to go on business trips visit in US, Canada, Mexico, and Brazil.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities and working conditions of the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary.

Nippon Express offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1st of the month after 30 days.
• 401k with a company match
• Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.
• Generous Vacation and Sick time.

Nippon Express USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.