Assistant Penthouse Manager

Job Type: Location Type: Not Specified

 

Job Description

As an Assistant Penthouse Manager, you are responsible for the daily supervision of guest service and team member support within the Penthouse operations. You will work with the Penthouse Manager to maintain an elevated level of guest satisfaction, proper staffing levels to meet business needs; and identify opportunities that better equip the department to achieve its established business goals.

Here’s why you’ll love it here!

We offer an excellent benefits package to our full-time Team Members that include:

• Salary Range: $65,000 ~ $71,000 per year
• Medical, Dental, and Vision insurance from Day One
• Financial Wellness – 401k plan with company match, Life insurance, Company stock purchase program.
• Team Member Travel Program – enjoy discounted rates at incredible properties around the globe.
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities …and more!

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

Additional Responsibilities Include:
• Assists in the development and implementation of the strategic goals for the Penthouse operations. Maintains established policies, responsibilities, processes, and delegation of tasks to ensure compliance with organizational, business, tax, and regulatory requirements.
• Supervises the Penthouse Operations Team and manages its functions, resources, and scheduling outputs including business and financial management, facilities, information and communications technology, and resources. Conducts daily briefings, and monitors team members to ensure all operating procedures are followed.
• Coordinates activities with other departments in the daily maintenance of room inventory to achieve optimal levels of revenues while maintaining elevated levels of guest’s expectations.
• Assists in the organization of human resource management policies and practices including recruitment, onboarding, training and development, performance management, and corrective action in accordance with the Collective Bargaining Agreement. Mentors and supports the development of Team Members through their experience coaching and learning techniques.
• Develop and coordinates daily Penthouse Lounge Food and Beverage. Coordinates arrangements and ensures delivery of refreshment and staffing services are available for department and Penthouse owners/guests. Work with the Penthouse Manager on developing a new menu idea.
• Maintains relationships, contracts, compliance, and interface issues with the operation’s business supporters and suppliers to ensure business needs and financial responsibilities are handled in a timely manner.
• Assists in maintain the annual budget of the operations and ensures effective reporting of results in collaboration with the Resort Director, Penthouse Manager, and Sr. Manager-Business Management.
• Attend Daily Stand-Up meeting during the absence of the Penthouse Manager
• Respond to Penthouse related Salt Comments, follow up and complete a Monthly Salt Progress report.
• Performs other related activities as required.

What are we looking for….

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• High School Diploma/GED
• Fluency in Japanese Language (Ability to Read, Speak, and Write)
• 1-3 Years of Related Experience
• 2+ years of Leadership Experience
• Able to work flexible schedules including mornings, evenings, weekends, and holidays.

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• Bachelor’s Degree or higher
• Previous hotel/resort operations experience working in Front Office and Housekeeping areas.
• Timeshare ownership experience
• Knowledge of economic and accounting principles and practices; financial data
• Experience in managing operations operating under a Collective Bargaining Agreement (CBA).
• Liquor Commission and/or Food Safety Certification

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests’ vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.