Assistant Restaurant Manager

Industry: Corporate

Company: Times Supermarket

Job Title: Assistant Manager

Employment Type: Fulltime/ Regular

Division: Store Strategy

FLSA Status: Exempt

Department: Restaurants

Work Type: On-site

Reports to: Restaurant Manager

Work Schedule: According to Restaurant schedule

Summary of the Position:

The Assistant Manager supports the Restaurant Manager in overseeing daily operations, ensuring high standards of service and quality, and managing staff in a busy sushi restaurant. This role involves supervising employees, handling customer inquiries and complaints, and assisting with administrative tasks to ensure a smooth and efficient restaurant operation.

Job Responsibilities:

• Oversee front-of-house activities and overall sales, including cash management, staff scheduling, inventory management, and adherence to health and safety regulations.
• Assist the restaurant manager in managing daily restaurant operations to ensure smooth service and high customer satisfaction.
• Ensure the restaurant maintains high standards of cleanliness and organization.
• Assist in hiring, training, and supervising front house staff, including servers, cashier, and other team members.
• Provide guidance and support to staff, ensuring they adhere to company policies and procedures.
• Conduct performance evaluations and address employee issues or conflicts.
• Handle customer inquiries, complaints, and feedback in a professional and courteous manner.
• Ensure that customers receive exceptional service and address any issues promptly to maintain high satisfaction levels.
• Assist in managing restaurant finances, including budgeting, cost control, and cash handling.
• Maintain accurate records of sales, inventory, and employee hours.
• Help with ordering supplies and managing vendor relationships.
• Monitor food quality and presentation to ensure it meets restaurant standards.
• Ensure that all health and safety regulations are followed in food preparation and handling.
• Assist in implementing marketing strategies and promotions to attract customers and increase sales.
• Collaborate on special events or seasonal menus to enhance the restaurant’s appeal.
• Other signed responsibilities.

Requirements:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Hospitality Management or a related field preferred.
• 5+ experience in a supervisory or managerial role within a restaurant or food service environment in Hawaii is highly desirable. Experience in a sushi or Japanese restaurant is a plus.
• Strong leadership and team management skills, and familiar with Hawaii hourly employee basic compliance is a must.
• Excellent customer service and communication skills.
• Ability to handle high-pressure situations and resolve conflicts effectively.
• Proficient in restaurant management skills and basic accounting practices.
• Knowledge of food safety regulations and best practices.
• Detail-oriented with strong organizational and multitasking abilities.
• Positive attitude and ability to work collaboratively with a diverse team.
• Flexibility to work various shifts, including evenings, weekends, and holidays as needed.

Certificates & Licenses:

• Hawaii State Driver’s License
• Hawaii Food handler Certificate

Language Ability:

• Speak, Read and Write English fluently is must
• Japanese bilingual skill will be plus

Work Environment:

• Indoor (Artificial Lighting; Air Conditioned)
• Outdoor (Store parking area)
• Noise Level is moderate

Physical Demands:

Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

Lift/Carry:

Stand

C (Constantly)

10 lbs. or less

C (Constantly)

Walk

C (Constantly)

11-20 lbs.

C (Constantly)

Sit

O (Occasionally)

21-50 lbs.

F (Frequently)

Handling/Fingering

C (Constantly)

51-100 lbs.

N (Not Applicable)

Reaching Outward

F (Frequently)

Over 100 lbs.

N (Not Applicable)

Reach Above Shoulder

F (Frequently)

Push/Pull:

Climb

O (Occasionally)

12 lbs. or less

C (Constantly)

Crawl

O (Occasionally)

13 – 25 lbs.

F (Frequently)

Squat or Kneel

F (Frequently)

26 -40 lbs.

F (Frequently)

Bend

F (Frequently)

41-100 lbs.

N (Not Applicable)

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs./day)

F (Frequently) Occupation requires this activity from 33% – 66% of the time (2.5 – 5.5+ hrs./day).

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs./day)

Other Physical Requirements:

• Vision (Near, Distance, Color, Peripheral, Depth Perception)
• Sense of Sound (Hear oral communication and buzzers/alarms)

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.