BH – Case Manager III (Japanese speaking)

Industry:

Company: Asian Counseling and Referral Service

ABOUT THE ORGANIZATION: COME WORK WITH US! Help us provide hope, opportunity, and voice to thousands in our region by joining our team!

All candidates are welcome to apply especially those with diverse lived experiences who bring their perspective, personal identities, and history. We strongly encourage candidates who represent Asian & Native Hawaiian/Pacific Islander, intersectional communities to submit applications. These include those who identify as LGBTQIA+, Transracial Adoptee, those who are justice involved, multi-racial, multi-lingual, all abilities, South Asian, or are part of other underrepresented communities.

About ACRS: Since 1973, Asian Counseling and Referral Service (ACRS) has been working toward social justice and offering a broad array of behavioral health programs, human services and civic engagement activities for Asians, Pacific Islanders, and other underserved communities in King County and beyond.

Values:

• We are rooted in our commitment to diversity, equity and inclusion in all aspects of our work.
• We value our clients and work to demonstrate respect and compassion for them.
• We believe in challenging structures, institutions and systems that have created disparities and inequities and we advocate for a more inclusive and just society.
• We value the power and voice within everyone, and work to cultivate leadership at all levels: clients, staff, volunteers and the community.
• We value community- and client-centered programs and services that are multi-lingual, innovative, responsive and holistic in approach.
• We value our staff and volunteers and their well-being. We recognize and appreciate the unique strengths, knowledge, skills, professionalism, competencies and expertise that they bring, along with their leadership and representation of their respective communities.
• We value developing community-based solutions and appreciate and collaborate with our stakeholders and partners to bridge gaps and maximize resources.
• We commit to excellence, continuous improvement, integrity, accountability, and participation at all levels of our work.

ACRS seeks a full-time Case Manager III (Japanese speaking) who can provide culturally competent and recovery oriented case management and counseling services for members of the Asian Pacific American community living with a mental illness. To provide services that are holistic, person-centered, and strengths-based with the goal of helping individuals to live a meaningful and independent life and reach recovery in the community. Performs services in compliance with agency policies and with contract and regulatory standards and requirement. To provide supervisory support to program team.

***Schedule: Mon Fri, no weekend work!

COMPETITIVE BENEFITS PACKAGE INCLUDES:

• Pay range is between $68,300 to $73,900 annually. Can increase based on experience with possible increases after 6 months from date of hire.
• ACRS pays 75-85% of your medical and dental vision insurance on or coinciding with your date of hire
• Vision insurance is available at a very minimal cost
• ACRS pays 100% of your life, AD&D and long-term disability insurance on or coinciding with your date of hire
• Employer paid commuter card and free parking available
• Paid Time off:
  • 8 hours of vacation accrued monthly from day 1, available to use after 6 months of employment
  • 8 hours of sick leave, accrued monthly from day 1, available to use once accrued, no waiting period
  • 1 floating holiday annually, available after 1 year of employment
• 13 paid holidays annually
• IT equipment provided, with telecommuting reimbursement available
• Flexibility with hybrid work
• 403b Retirement savings account
• Simplified Employee Pension
• Employee assistance program

ESSENTIAL JOB FUNCTIONS:

• Conduct comprehensive assessments and reassessments addressing broad range of life domains and develop person-centered, holistic, whole health oriented, strengths-based and recovery-oriented service plan with the client
• Provide person-centered, community-based individual and group counseling services in a variety of therapeutic modalities with attention to cultural relevance and cultural and recovery competency
• Deliver client services based on the service plan, including visiting clients at their home and at other community locations accessible to clients
• Provide client advocacy in attaining services and assistance in areas such as employment, housing, medical resources, financial assistance, legal advocacy, and transportation
• Provide integrated and holistic services to meet the range of clients’ whole health care needs and based in recovery principles. Provide coordinated services in compliance with relevant State, County, and City standards, including meeting expectations of the applicable systems, including mental health, substance abuse, domestic violence treatment, and/or problem gambling
• Prepares concise, complete, and accurate progress notes and program documentation according to agency policy and system standards. Completes all the required documentation and reports relevant to public payors, such as Medicaid and other third-party payors, such as private insurers, in a timely and complete manner
• Expected to meet program paperwork / documentation standards. Meet program performance and/or productivity standards
• Plans, and directs work assignments for bilingual, culturally competent direct-service staff and/or volunteers/students: monitors performance of assigned staff and conducts timely performance reviews; approves salary increases per agency budget and policies. Takes formal corrective action to ensure high quality consumer services, including input to dismiss employee or volunteer; resolves complaints and grievances lodged by assigned staff or volunteer. Responsible for screening, interviewing and hiring new employees. Trains and orients new employees on program work assignments as well as agency policies and procedures
• Plans, develops, and conducts training both in-house and in the community; provides and arranges for formal staff training; provides on-going consultation to staff; arranges for appropriate case consultation by other professionals, as needed
• Participates in training, meetings, consultations, and conferences
• Attends all agency, program and team meetings, in-service trainings, and supervision
• Other job-related duties as assigned by management

POSITION QUALIFICATIONS:

• Master’s degree in social work plus two (2) years providing direct human services and one year of experience leading, directing, and/or managing staff; OR
• Bachelor’s degree in relevant field plus four (4) years of providing direct human services and one year of experience leading, directing, and/or managing staff.
• Ability to provide effective and respectful quality care and services that are responsive to diverse cultural beliefs and practices. Prefer fluency in Japanese.
• Knowledge of: principles of recovery-based services, characteristics of mental and emotional illness; current social/economic problems; interview techniques; individual and group behavior; and simple treatment methods
• Knowledge of: appropriate state and federal laws and regulations, basic knowledge of psychotropic medications, knowledge and application of several treatment methods, principle and practice of social work, principles and characteristics of mental and emotional illness (long term), current social/economic problems, interview techniques, individual and group behavior, community support model, use of PDR, DSM V.
• Ability to: conduct therapeutic sessions; work as a team member with professional and support staff; speak and write clearly and effectively; analyze and draw conclusions from case records; apply casework principles to individual situations; exercise mature judgment and organize own work; work under pressure; plan and direct work of others; teach and train staff, determine program needs.
• Ability to: work as a team member with professional and support staff; analyze and draw conclusions from case records; apply casework principles to individual situations; and exercise judgment and organize multiple tasks.
• Effective ability to navigate a personal computer. Competency in use of the Microsoft Office and other relevant software for word processing, calendaring, email, and data entry. Efficiently research and perform various tasks via the internet.
• Employee must have a vehicle or reliable transportation to fulfill all job duties. If using personal or agency vehicle, this includes valid current Driver’s license and must be insurable under agency’s auto policy. If using personal vehicle, must have current auto insurance.

PHYSICAL DEMANDS AND WORKING CONDITIONS: Regularly required to walk; use hands and arms to reach and operate objects, tools, or controls. Must occasionally lift up to/or move up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Some work will be performed offsite (e.g. home visits or external meetings). The noise level in the work environment is moderate.

LOCATION: Asian Counseling and Referral Service – Main Office

EOE STATEMENT: Asian Counseling and Referral Service is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. Washington Relay Service 711.

ACRS does not and will not discriminate on the basis of age, ancestry, color, creed, disability, gender identity, marital status, national origin, parental status, political ideology, race, religion, sex, sexual orientation, use of a service animal, military or veteran status. Equal access to programs, services and employment is available to all persons. Those individuals requiring accommodation should notify ACRS in advance. ACRS is a Tobacco-Free Campus.

Know Your Rights & Responsibilities: Job Applicant Poster Viewing Center

ACRS is committed to ensuring that our job application process is accessible to all individuals, including those with disabilities, in accordance with the Americans with Disabilities Act (ADA).

If you require accommodation to assist with your job application, please contact recruiting@acrs.org. Our HR team is dedicated to providing alternative means and personalized assistance to ensure that your application can be submitted without undue hardship.

Our goal is to provide an accessible, fair, and inclusive application process, and we encourage you to communicate your needs so we can assist you effectively.